SUMMARY

• Solutions - focused Agile Business system analyst wif seven years of experience.
• Technical practitioner wif focus on phone and customer facing web application CMS and CRM projects
• Extensive experience wif Requirement Gathering, Gap Analysis, UI designing and documentation
• Good hands-on wif tools like AEM, SALESFORCE, SIEBEL, VISIONPLUS, OMNITURE, SWAGGER, MARKETO, JIRA, CMC, QC, SLACK etc.
• Sound domain noledge of Web Content management, CRM, eservices, airlines domain, credit cards & payments and Retail Banking.
• Experience wif QA & QC standards.
• Skilled in creating and managing project plan and coordinating various project task wifin cross functional team
• Good hand-on wif AEM as an Admin and Content Author.
• Managing Digital Asset Management, Campaigns, Workflows, Websites, Tagging, Contents, templates, personalization, segmentation, localization, User Management for Classic UI & Touch UI.
• Experience wif Salesforce CRM application and its integration wif web applications for Sales and Services.
• Creating and managing entities like - Accounts, Leads, Opportunities, Contacts, Quotes, Cases, Rule Assignments, email configuration, campaigns, Workflows, Email Templates, page layouts, reports etc. in SFDC.
• Experience working in traditional Waterfall model and Agile software development methods wif thorough understanding of Software Development Life Cycle (SDLC).
• Experience working wifin SCRUM team and developing product backlog, epics/user stories, sprint planning.
• Excellent technical writing skills to create Business Requirements Document (BRD), Functional Specifications Document (FSD), Nonfunctional Requirements Document and Use Cases Specifications.
• Expertise in conducting MOSCOW analysis, GAP analysis, Impact analysis and User Acceptance Testing (UAT).
• Experience in use case design and analysis, use case specifications, Work Flow diagrams, Data modeling, active diagrams, process flow diagram using Unified Modeling Language (UML) and MS Office suite.
• Working experience of UI/UX, wireframe mockup designing from tools like BALSAMIQ, FLUIDUI, Adobe Photoshop, Adobe Illustrator, SNAGIT etc.
• Involved in Planning and execution phase of Functional Testing, Automation Testing, API testing, web application testing, regression testing
• Experience wif VISIONPLUS tool and sound noledge of Credit Card life cycle and payment processing system.
• Experience wif tools like Swagger, Rest postman for API testing.
• Mentoring resources and sharing best practices regarding application, technology and processes
• Excellent Communication and Interpersonal Skills and leadership qualities.
• Problem Solving, Analytical, and Presentation Skills.

TECHNICAL SKILLS

Tools: AEM 6.0,6.1,6.2, VISIONPLUS, SALESFORCE, SIEBEL, QC, JIRA, BALSAMIQ, QTP, MS VISIO, Confluence, FLUIDUI, Selenium, Sitecore, Marketo, Omniture, Postman, Swagger

Language: C, SQL, JCL, COBOL, HTML, CSS, Java, REST API

Database: DB2, MYSQL, ORACLE

Environment: Mainframe, Java, SharePoint, MS office

Domains: Credit Cards, Payments, Retail Banking, Content Management, Airlines domain, eservices

PROFESSIONAL EXPERIENCE

Confidential

LEAD BUSINESS ANALYST

Responsibilities:

• Working wif product owner, global stakeholders to understand the requirement and creating product backlog, user stories, product backlog, FSD, BRD, use cases, test scenarios, defects in JIRA, confluence, QC.
• Analysing the requirement and identifying the gaps, risks, blockers and dependencies
• Liaison between business and IT development Team throughout the project and conducting working sessions, requirement sessions, interviews, brainstorming sessions, project meetings and document review, following Agile methodology
• Involved in creating wireframe mockups, UI designing, UML designing through various tools like MS Visio, Balsamic, Snagit etc.
• Conducting sprint planning, daily scrums, retrospectives and sprint reviews for each sprint.
• Facilitate work sessions between developers, product owners and QAs for successful completion of sprints
• Managing off-shore team & agencies from requirement and deliverables perspective.
• Good hands-on wif AEM in classic and touch UI, troubleshooting issues related to content authoring, personalization setup, localization setup for various regions and countries.
• Good hand-on as content author wif DAM assets, workflows, taxonomies, segmentation, tags, user permissions, campaigns etc.
• Good hands on wif SQL queries for data validation, testing and reporting.
• Involved in API testing using tools like Swagger, REST Postman and validation of JSON requests and response send by AEM to UI team and data dat is being send by Backend to UI team.
• Involved in system testing, UAT testing, regressing testing wif creation of test plans, test cases, use cases, traceability matrix and test scripts
• Conducted many demos and presentation sessions wif business folks to walk through the application and functionality.

Confidential

DESIGNATION: BUSINESS SYSTEM ANALYST

Responsibilities:

• Liaison between global stakeholders and development teams to ensure process related initiatives properly align wif business objectives and systemrequirements wifin integrated footprint which includes CRM application(SFDC) and other applications like mindtouch, AEM, Akamai, marketo, adobe analytics, GSA etc.
• Involved in preparing functional requirement documents (FSD, BRD etc.), user stories, logging defects in CMC and JIRA.
• Responsible for designing solution and mock-ups of the overall look and feel of the application as well as coming up wif the validations required to be implemented to support the project.
• Working wif technical team to ensure the functional is being successfully built and implemented and identify if any issues or blockers
• Involved in preparation of data mapping documents for integration work between Siebel/SFDC and Middleware and validation of Web services validation through API testing.
• Experience wif marketo for maintaining and validating active/inactive leads and working on leads data.
• Creating test data and Managing requirements related to SSOLs and LDAP autantications
• Good hands-on in AEM 6.2 as content author and administrator, troubleshooting issues related to content authoring, DAM assets, workflows, taxonomies, segmentation, tags, user permissions, campaigns etc.
• Good hands on wif SQL queries for data validation, testing and reporting.
• Good hands-on wif Siebel and Salesforce for data validation and creation.
• Good - hands -on as Salesforce fields Configurator and Administrator for Sales & Services cloud.
• Involved in creation of test data in Salesforce, API testing, interface testing, system testing verification and validation of test scenarios.
• Involved in system testing, UAT testing, creation of test plans and test cases, use cases, traceability matrix and test scripts
• Conducted many demos and presentation sessions wif business folks to walk through the application and functionality.

Confidential

BUSINESS ANALYST/SCRUM MASTER

Responsibilities:

• Involved in elicitation of requirements and creating product backlog.
• Conducted requirement sessions, interviews, brainstorming sessions, project meetings and document review
• Involved in creating wireframe mockups, UI designing, UML designing through various tools like MS Visio.
• Involved in sprint planning, daily scrums, retrospectives and sprint reviews for each sprint.
• Facilitate work sessions between developers, product owners and QAs for successful completion of sprints
• Managing, maintaining and keeping track of user stories & bugs in JIRA.
• Managing off-shore team & agencies from requirement and deliverables perspective.
• Involved in MOSCOW analysis, GAP analysis, JAD analysis, UAT, system testing.
• Good Hands-on in AEM 6.0 & Sitecore 7.2 for Authoring and publishing instance and conducting regular training for resources on features of AEM platform.
• Extensive experience working on SSOLs, Workflows, DAM, content authoring, search, segmentation and Multi-lingual sites.
• Experience creating & reviewing use cases, test plan and test scenarios, doing system testing and end to end testing.
• Performing business analysis wif current state assessment, analysing business needs, identifying solution gaps and pain points for web content management.
• Analysing and testing metadata, updating, creating new tags, Event & Fast Search Integration implementation

Confidential

BUSINESS SYSTEM ANALYST

Responsibilities:

• Subject matter expert associated wif content management, involved in requirement gathering sessions wif business.
• Providing solutions for usage of asset share for defining taxonomies and metadata and managing impact of changes to metadata, and documenting it.
• Good hands-on as AEM Author Admin and managing Page template updates, component updates and user permissions
• Updating tags, metadata and creating new tags, segmentation for campaigns
• Creating various mock-ups and prototypes for look and feel of the front - end changes and getting approval from business, also involved in creating Data Flow model, chat diagrams, activity diagrams.
• Involved functional testing, API Testing, UAT etc.
• Involved in conducting meeting wif various teams and stakeholders and following agile methodology.
• Involved in sprint planning, daily scrums, testing, retrospectives and sprint reviews for each sprint.
• Facilitate work sessions between developers, product owners and QAs for successful completion of sprints
• Managing, maintaining and keeping track of user stories, defect, tasks in JIRA for the project.

Confidential

BUSINESS ANALYST

Responsibilities:

• Participated in eliciting business requirements and preparing Business and Functional Requirements documents.
• Conducted Requirement analysis and Walkthroughs wif the teams.
• As involved in multiple projects, worked on both Agile as well as traditional waterfall methodology for the project implementation cycle.
• Performed GAP analysis on BRDs and documented the open questions for Business Partners.
• Participate in status calls and even conducting meetings wif stakeholders, project team as and when required.
• Conducted requirement sessions, interviews, JAD (Joint Application Development), brainstorming sessions, project meetings and document review.
• Created Use Case models and process flow diagrams.
• Managed and communicated a clear vision of the project's objectives, and motivate the project team to achieve them.
• Addressed and documented risks, dependencies, policies and procedures wif support of the appropriate Technical and Operations resources.
• Extensive use of QTP,Selenium for testing
• Involved in sprint planning, daily scrums, testing, retrospectives and sprint reviews for each sprint.
• Extensive experience wif User acceptance testing (UAT) and system testing, bug tracking, retesting in QC.
• Conveying any new changes in requirements to the team through new version of requirement documents and meetings.
• Delivered Knowledge transfer session if required to the team members.
• Taking care of the project deliverables wif zero schedule variance.
• Well versed wif the tools, interfaces used and the domain noledge.
• Ensured dat positive and negative test cases are working successfully by working very closely wif development team and testing team.

Confidential

BUSINESS ANALYST

Responsibilities:

• Gathering business requirements from the clients and preparing the Business requirement documents.
• Preparing the Functional specification documents based on the business requirement.
• Coordinating wif Development team and Quality assurance team and provide the information as required.
• Walkthrough of Business Requirements, Functional Specifications wif Clients
• Provide Gap analysis to clients and prospects and identify opportunities associated wif conversions and implementations.
• Offer functional solutions and design to projects based on internal and external clients’business requirements
• Provide training to clients and colleagues onVisionPLUSapplications
• Review QA test plans and technical specifications to make sure they conform to the respective functional specification.
• Involved in test planning test execution phases, also created testplan, test cases, test script etc.
• Help QA testers achieve successful execution of test plans
• Determine testing requirements developed and reviewed scripts for positive and negative test scenarios, conducted baseline testing, and generated reports.
• Involved in test plans and define cases for functional and user acceptance testing.
• Involved in System Testing & System Integration Testing
• Raising queries and tracking through Quality Centre
• Defect Analysis, Logging and Tracking of Defects to closure through Quality Centre
• System tester for enhancements of VISON PLUS, a payment processing tool.
• Preparing and writing the testing scope.
• Good hands on Quality Center, QTP and VisionPlus modules.