SUMMARY

• Positive result oriented, successful CSM certified Scrum Master/Certified Project Manager(Prince2) with overall 13+ years of IT experience working with Fortune 500 companies in Health Care Domain & Retail Ecommerce Industry.
• 5+ years of experience as Agile Project Manager managing teams to implement agile principals. Good knowledge on Scaled Agile Framework (SAFe) & Kanban.
• As a pragmatic Agile Coach and Change leader experienced in formulating and executing agile transformation strategies and leading successful delivery of enterprise - wide global programs, I partner with Business and IT executives, stakeholders and teams to help attain faster time to market, deliver software products that are aligned with business priorities and business value, increase team’s productivity and reduce defect & waste in software development.
• With global work experience at India, Mexico and USA demonstrated execution of B2C/B/E Development, Maintenance, and Infrastructure upgrade and Service model projects/programs. Excellent functional experience in Digital analytics, Web content management of Health Care, Child Welfare Services, & Package Solution for Ecommerce Products (SAP Hybris & Open Text).
• Implemented scalable solutions for configuration management, building, and deploying applications across Dev, Test and Production environments using DevOps

TECHNICAL SKILLS

UML Diagram Tools: Visio and Rational Rose

Requirement Management Tools: Rational Requisite Pro/ Doors/ Caliber RM

Bug Tracking Tools: Test Director/ Clear quest / Clear case

Technologies: JEE /Spring Framework

Databases: Oracle 9i/10G/11G/ MySQL.

Connectivity: Java database Connectivity (JDBC)/Hibernate

Méthodologies: RUP, UML 2.0, Agile, Scrum

Project Management Tools: MS Project, Clarity,JIRA

Collaboration Tools: Slack, Mural, JIRA, Blue Jeans, Zoom

PROFESSIONAL EXPERIENCE

Confidential, New York, NY

Project Manager /Analyst

Responsibilities:

• Experience in creating a project Plan consisting (Estimates, Staffing, Resource acquisition, Project Staff training) and also involved in creating Work Plan and a Project tracking plan.
• Experience in process reengineering, strategic planning, performance management, and change management initiatives.
• Strategic Planning involves Barriers Support Mechanism, Content Management Process, and Goals to achieve teh process.
• Clear Commitment to make decisions on teh basis of verifiable data rather TEMPthan going through assumptions.
• Conducted user interviews and documented business and functional requirements.
• Performed Requirement Analysis and developed UML Use Cases, Activity Diagrams using Star UML/Visio.
• Created use case scenarios and documented work flow and business process.
• Involved in Adobe live Cycle of Product Development (Http service, Web services, and Remote object, Data Management Service, Creating like Charting, Components, and Containers.
• Experience in creating components menus, Data grids, images, Css and skinning, charting and visualization.
• Incorporated Rational Unified Process (RUP) to create Requirement Document Specifications using Visible Analyst.
• Extensively used JavaScript to perform teh client-side validations.

Environment: J2EE 1.5, Struts 2.0, Hibernate, HTML, Adobe Flex, Air, DHTML, AJAX, Flex 3(Action Script, Mxml), Jquery, CSS, JavaScript, JSP, Servlets, XML, XSLT, SVN, Log4j, Windows and, Vignette portal 7.2,REst,SOA,WSDL,UDDI,SOAP,Jsr 168 and Jsr 286,clarity

Confidential, NYC, NEWYORK

Team Manager / Technical Manager

Responsibilities:

• Interacted with SME’s to understand teh Business Requirements and documented them textually in Use Cases.
• Involved in customer Service processes and taking their new requirements as new enhancements
• Visual modeling of teh Use Cases with teh help of UML diagrams using MS Visio.
• Request Management Process design and implementation for managing teh Change Requests coming to teh team from time to time
• Worked in teh Architecture design of teh Content Management system of Fat wire Content Management 7.5, and RIA Architecture design.
• Designed teh process to get Functional Requirement Specification & System Requirement Specification from teh Business Requirements so that Application Team & QA team can get baseline document for design and test case preparation respectively.
• Test Director is use for automated and manual test Scheduling and coordinated between QA and Business Team for Functional Requirement Specification.
• Mercury Tool is used for IT Governance and for change request management and linking Request Management Process of teh team to it.
• ‘User Acceptance Testing’ Strategy planning and implementation by making UAT Test Plans, UAT test Scripts and UAT Script exception Form.
• Used MS Project very intensively for assisting Program Manager for managing teh program
• Interaction with QA to understand teh type of documentation required by them for Test Cases.
• Interaction with Application & Data Governance team to understand if they need specific details in teh use cases

Confidential

Software Developer

Responsibilities:

• Lead and Overseeing teh growth of teh SAP hybris Service Line in IBM Nearshore Client Innovation Center. Managing around 20+ SAP hybris Consultants. Also, additionally act as Agile Evangelist for SAP EA Practice. Trained more TEMPthan 120+ Consultants in Agile Program Fundamentals & Preparing teh consultants to be SAFe Practitioners.
• Helped many clients to be truly Agile and be more flexible in resolving Project Issues in more collaborative way and tools like slack, zoom,JIRA,Rational Concert, Road Monk to help our Team Productivity & be more Creative in approaching and Managing teh solution.
• Worked with Account Leadership on Proposals, Project Plans and Project Deliverables.
• Involved in Creating Proof Of Concepts for various Industries based on teh need involving various SAP hybris Services / Add-on’s / Accelerators / Integrating with Watson / Cognitive Scale.
• Worked with Service Line Leaders for hybris providing weekly and Monthly status on teh newer demands we has in pipeline & staffing needs for them.
• Facilitated IBM Hybris Development and Business Analyst Training and certified all our practitioners to achieve hybris Glod Partnership & Currently working together with Leaders to get our hybris competency a platinum partner.

Confidential

Agile Coach

Responsibilities:

• Agile coach responsible for providing custom tailored Agile Training and coaching to 100+ members located at multiple client sites.
• Created training materials and provided in person all day training sessions at globally located sites to Total Quality Management, Project Managers, Product Owners, Sr. Managers and Directors
• Performed maturity assessment on existing agile teams, provided hands-on training/focused sessions on story writing, estimation, retrospectives etc.
• Built Agile Transition road map, agile transformation backlog that included strategic and tactical goals and systematically monitored teh overall Agile adoption/transition, identified opportunities and provided recommendations for improvement and provided guidance to help accomplish targeted goals.
• Lead customer focused business and IT leadership-level discussions at teh executive level to get executive support and buy-in for strategic long term Agile Transformation Strategy.
• Influenced and drove decisions to restructuringof organizational structures, addition of new roles and functions e.g. Scrum Masters, Dev Ops, internal and external teams etc. Implemented continuous integration and continuous deployment plan to Agile Teams formed from scratch.
• Implemented Collaborative tools from IBM Agile Academy - Slack / Mural / Zoom for Video Conferencing / JIRA for Agile Project Management. These tools helped our distributed Agile Team to work more effectively.
• Created a release schedule for teh Agile Scrum Teams and mapped teh user stories to 6 releases & associated teh cost and resources involved for each release.

Confidential

Management Consultant

Responsibilities:

• Currently identifying teh best Practices from WW Grainger and see more opportunities for improvement.
• Leading a Scrum Teams from having Team members from Mexico, India, Baton Rouge (US Delivery Center).
• Lead Scrum Ceremonies (Daily Standup's,Demo's,Story Tailoring, Retrospective sessions). Report Project status to varying levels of Project Stakeholders/Management.
• Reported team deliverable status at Scrum - of-Scrums meetings.
• Participated teh CAB Meetings and worked with teh release management to coordinate
• ur Scrum Team's changes to Production & ensure Implementation plan & backup plans are documented with clear instructions.
• Management and execution of SAP Hybris Requirements Gathering, Functional and Technical Specification, Resource Allocation and Engagement, Proposal, Project Plan and Use Case Development, Delivery Team coordination, Solution Architecture and Project Leadership.
• Built internal SAP/SAP Hybris awareness, mentoring, development and coaching internal resources with our Centers of Excellence to build strong certified SAP Hybris delivery teams. Constant coordination activities with Sales, 3rd party application vendor s/business partners and SAP Hybris Strategic Business partners for holistic solution development.
• Engaged with clients collaboratively to identify key Strategic Business Objectives, define existing enterprise infrastructure, challenges, and tactical business needs to be addressed, evaluated and developed scope of strategic engagement. Defined strategic vision and business goals to guide strategy, application development, and level of effort, business impact and SAP Hybris platform delivery.
• Additionally created a training plan for hybris practice and trained EPH candidates in hybris technologies & lead teh workshop for hand's on practice.
• Operational co - ordination of all service providers (internal and external) which contribute
• to overall service delivery including teh application of sound principals of governance to all aspects of these relationships.
• Act as teh liaison between teh business and service providers for any IT services provided. Communicate and develop good relationships with teh business, customers, and service providers
• Has clear understanding of contracts and accountable for any associated Operating Level Agreements with internal service providers and 3rd parties
• Manage end user support for applications.
• Evaluate Change Requests and ensure they are correctly documented and worthwhile
• Support and co-ordinate IT applications implementation at sites
• Leadership, management and support of IT Service Management team at group and site locations
• Encourage and influence productive team culture that continuously seeks to improve performance

Confidential

Operations Manager

Responsibilities:

• Managed teh applications support team that is responsible for teh availability and maintenance of web and mobile applications supporting 55% of McKesson s Pharmaceutical orders totaling over $85 million daily/ $35 billion annually.
• Built teh support organization from teh ground up, and streamlined processes to support teh growth to its current 90,000 customer base.
• Accomplished 99.8% availability over teh past 2 years through extensive monitoring tools, close management of systems, implementation of Knowledge Base, efficient 7x24 support, and effective crisis management.
• Resource Manager: Natalia Vargas Herrera Page 2 of 6 Date: 13 - Feb-2017
• Strive for finding issues before impacting customers. When impacting events occur, drive teh team towards root cause resolution and early detection monitors for similar events in teh future.
• Introduced offshore resources to perform off hours work resulting in improved employee satisfaction and reduced employee turnover.
• Built processes for tracking customer reported issues using Remedy and other collaboration tools. Track issues and resolution times driving team towards 10% improvement annually.
• Manage $1.6M budget, 10 Full Time Employees and 6 offshore resources.
• Member of a team that developed and implemented an IT wide development methodology. To get teh desired process efficiencies we are now working on defining and implementing ITSM.
• Responsible for developing, executing and maintaining teh IT Disaster Recovery testing program for teh Service Continuity Office at McKesson.
• Specialized in Change management process and Deployment process on an Enterprise release management aspect.
• Assisted Customer Escalations working directly with major customers (Walmart, Meijer, Rite Aid, and Shop Rite).
• Responsible for triage, analysis and resolution of QA, UAT, Training and Production environment issues.
• Responsible for executing scripts, code deployment in support of teh SDLC in test and production environments.
• Automate processes where feasible; Ensure process, procedures, checklists are clearly documented and accessible for others to reference.
• Ensure system generated alerts are acknowledged and triaged for resolution on and off hours.
• Responsible for upgrading, performance tuning and configuring middleware products
• Responsible for nightly cycle possessing and support
• Manage job schedule and support
• Ensure incident and change management procedures are followed according to ITIL standards.
• Provide evidence for internal and external audit compliance requirements.
• Ensure on-call rotation duties are assigned for 24x7 support
• Provide vacation, observed company holiday and sick time coverage for teh Systems team in teh form of 24/7 support as needed
• Participate in client, hosting and cross-functional meetings attended by customers, peers, managers.