Business Systems Analyst Resume

SUMMARY

Over 15 years of experience as a Business Systems Analyst in the hospitality, healthcare, technology, and airline sectors, with extensive experience on federal, state, county, and municipal government projects.

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

Confidential

Business Systems Analyst

Responsibilities:

Performed as business systems analyst on the implementation of NetDocuments, a cloud - based document management system.
Drafted the project schedule.
Documented business processes.
Drafted UAT test cases in Excel.
Conducted alpha testing of the third-party software package.
Drafted the Firm’s record retention policy.

Confidential

Agile Business Analyst

Responsibilities:

Performed as business systems analyst on HotelKey, a cloud-based property management system.
Worked with the Product Owners to maintain the product backlogs.
Facilitated JAD sessions with subject matter experts.
Drafted epics and user stories for:
Corporate Plus Portal
PCI eCommerce compliance
Business Intelligence Reports: Corporate P&L, A/P Invoices
Gathered requirements for a COTS central reservation system.
Drafted SOW requirements for Financial Planning & Analysis: Owned & Franchise.
Modeled “as is” and “to be” business processes for:
Corporate Plus Direct Bill
Modeled UML diagrams:
Use Cases
Activity Diagrams
Domain models
Acted as liaison between business areas and technical teams.
Drafted UAT test cases in Excel - defects noted in HP Quality Center.

Confidential

Business Systems Analyst - Agile

Responsibilities:

Performed as business systems analyst on the OMO Lab Information System, for an anatomic pathology commercial laboratory.
Facilitated JAD sessions with Product Owners and subject matter experts.
Drafted epics and user stories.
Modeled “as is” and “to be” business processes.
Acted as liaison between business areas and technical teams.

Confidential

Business Systems Analyst / Agile ScrumMaster

Responsibilities:

Performed as business systems analyst / ScrumMaster on the inclusion of the Wyndham Hotel Group into the SynXis Property Management System front-office.
This SaaS hospitality solution integrates:
Property management
Availability / Rates / Inventory
Front office
Accounting
Housekeeping
Reports
Worked with the Product Owners to maintain the product backlogs.
Facilitated JAD sessions with Product Owners and subject matter experts.
Drafted epics and user stories.
Facilitated the Daily Standup.
Acted as liaison between business areas and technical teams.
Drafted use cases of credit card processing scenarios for the Customer Care Desk.
Drafted OTA xml messages using HTNG protocols.