SUMMARY

• IT Business Systems Analyst/Product Owner with 9 years of Consulting Experience in Diversified Sectors.
• Extensive Consulting background in Business Analysis, SDLC, Agile Development, and Software Validation.
• Successfully Delivered Product Functionality Leveraging Agile, Scrum, Kanban Methodologies to support all phases of Software Development from inception to completion by defining Epics, User Stories, documenting Cloud based Product functionality, Task Estimation, Leading Product Sprint Planning, running daily stand - up Scrum meetings, leading User Acceptance Testing (UAT).
• Successfully Delivered Third Party Vendor Integration projects using SOAP & REST API, JSON, XML technologies.
• Hands on Experience using Agile tools such as Jira, Rally
• Hands on Experience in Continuous Integration and Continuous Deployment (CI/CD) Product Delivery techniques.
• Enjoy working in a Very Versatile and Flexible Start Up Type Environment resolving planned unplanned issues wearing Multiple Work Hats to Deliver Minimum Viable Product (MVP).
• Leveraged Machine Learning Tools such a Splunk to create Predictive data analytics for API, Infrastructure System Logs
• Intermediate Experience in writing SQL queries and reporting the results to the business team
• Interpret underlying software code for testing and analyzing its accuracy
• Managed large-scale projects and have successfully delivered initiatives that span across multiple cross functional teams in large enterprise level organizations.
• Integrated Web based Applications with third Party vendors such as Okta to provide a seamless Cloud based Single sign on experience.
• Worked on Microsoft Azure Cloud Infrastructure related Project to seamlessly Integrate Office 365, SharePoint and Cloud Storage devices such as One Drive for Business.
• Successfully Implemented Improved Future State Business Operation Work Flows by analyzing the Current State.
• Successfully applied business analysis and objectives based on advanced knowledge of IT Service Management (ITSM) practices using Service Now Platform.
• Automated Manual Process using Service Now Platform Catalog Request and Incident Management Modules and ensured it meets the industry standards ITSM practice to meet end-user needs by leveraging accepted industry best practice ITIL framework.
• Ability to manage simultaneous projects by prioritizing tasks and scheduling effective timeframes.
• Excellent communication and presentation skills to management on system issues, and interfacing with development teams.
• Eligible to work for any Employer in THE USA (Permanent Resident).

PROFESSIONAL EXPERIENCE

Confidential, Walnut Creek, CA

Lead Product Owner /Business Systems Analyst

Responsibilities:

• Created User stories, Epics and work tasks, test cases using Rally to a level of detail that will enable code to be written and tested without defects; write acceptance criteria and generate test scripts.
• Automated ISO Insurance Fraud Detection capability using SOAP API to improve incoming Claims Intake Process
• Juggle Multiple User Stories at any given time, all with aggressive delivery expectation.
• Maintained Constant Communication with Product Management Team on any upcoming issues in a given Sprint.
• Worked with multiple Product Owner groups in prioritizing Product Backlogs
• Ensure AWS Cloud Hosted Test Environments are stable by working closely with Dev Ops and Build Engineers.
• Worked Closely with Developers to ensure latest code is deployed in GitHub and used Jenkins Tool to proactively monitor latest build using Continuous Integration and Continuous Deployment (CI/CD) delivery techniques.
• Automated Insurance Claims Processing for handling Auto Reserves on a Policy coverage's.
• Successfully delivered Claims First Notice of Loss Integration effort with Third Party Vendor utilizing XML based Data Mapping and SOAP messages
• Integrated Third Party Vendor Okta SSO Authentication and Session Cookie API to provide a seamless Cloud based Single sign on experience that allows Independent Insurance Agents provide Real Time Quotes on Property Insurance Products
• Provide ITIL best practice service management design, and operational process to improve and implement Customer Support Request tickets using Service Desk Software.
• Analysed and configured underlying ACORD XML Beans data with Java based code.

Environment: ITSM Service Delivery, Service Desk, Insurance Now, SOAP, ACORD XML, XML Beans, Rally, Snag IT, MS-Visio, MS-Word, Power Point, MS Share Point. MS Project, Jenkins, GitHub.

Confidential

Product Analyst

Responsibilities:

• Delivered Business Requirements for Customer Facing Portal and shopping experience that provides seamless navigation across CEB Products and Services.
• Liaise with Security and network teams to elicit and define requirements for CEB SSO with Multifactor Authentication.
• Collaborated with CEB end users to developed various FAQ guides for CEB cloud based subscription products using Zen Desk Guide software
• Created Business Requirements for CEB website self-service account management platform.
• Worked with Third Party Identity Management Vendors such as Okta to implement SSO using SAML 2.0 for all CEB Web Products including User maintenance and self-service account management
• Translated the current state of CEB shopping experience into future state of a cloud based subscription management system.
• Worked with System Architects, Client Relationship Mangers and Business Stakeholders in preparing the Assessment and Recommendation on CEB Product Subscription System if it needs to be retired or can be improved on current technology framework that reduces overall user navigation concerns.
• Defined Requirements and Design for Cloud based County Forms Subscription Platform.
• Identified Subscription based Service vendors and their Integration API that can seamlessly connect to CEB current state product and services.

Confidential

Product Analyst / IT Service Delivery Analyst

Responsibilities:

• Lead the Initiative to Implement and Automate the Manual UC Path Admin Account Access Management processes by utilizing the ITS Standard Service Management Delivery process.
• Utilized the standard IT Service Hub core tool, Service Now to transfer all the Access Account Management responsibilities away from the actual project team into organized workflows managed by ITS Service Desk. This benefits the Service Desk to monitor a single Service Now ticket for managing various admin accounts requests across the UC Path Admin Account Access initiative.
• Created Business Process Flows by collaborating with Process owners and Business Stakeholders across University Departments and then implemented the actual physical application components of UC Path Admin Accounts Management initiative into the Service Now tool to be eventually managed by the ITS service Desk staff members.
• Implemented Process for on boarding Office 365 users, groups and licenses
• Liaise with Microsoft Azure Consultants to Integrate MS One Drive for Business into MS SharePoint using MS Azure Active Directory Sync Services.
• Successfully applied advanced Business Analysis skills to identify, evaluate and define highly complex systems scope and objectives based on advanced knowledge of IT Service Management (ITSM) practices using Service Now Platform. Automated Confidential UC Path Admin Account Management and Network Incident Reporting processes using the Service Now Platform Request and Problem Management Modules and ensured it meets the industry standards ITSM practice to meet end-user needs. This improved the overall goal of IT Service Management Office (ITSMO) in itsquality, effectiveness and efficiency of delivering IT services.
• Worked with Procurement Department Process owners to automate their vendor contract negotiation work load to be managed by utilizing the Service Now Platform.
• Liaise with Procurement team to initiate a RFP Submission to vendors that will bid in supporting the ongoing maintenance on the TM1 systems that manage and monitor Confidential financials.
• Collaborated with the Network Support Teams to streamline the Network Incident Support Process by identifying appropriate support steps that needs to be taken when any network incident is occurred utilizing ITSM Framework.
• Extract requirements, redesign process flows, using the ITSM Framework for various Multi Tier level support requests.
• Created Business Requirements by Collaborating with different Departments across UCOP that gauges their substantial need to have a Cloud based Document Management Platform as a standard product from IT Service Delivery perspective.
• Ensure that any ITS Service Catalog provided across UCOP follow the standard ITIL Process and ITSM practices.
• Provide Business Requirements Documentation Services to the University Research and Grant Department stakeholders that will assist them to apply UC Policies and principles to research agreements.

Environment: Service Now Tool, ITIL, ITSM, HP Quality Center, MS-Visio, MS-Word, Power Point, MS Share Point. MS Project, Office 365