SUMMARY:

• 30 years working on group and individual projects simultaneously, T - shaped skills, With so many I-shaped skills, Think Ben Franklin
• 22 years application support, system & business analysis, system and database design and testing - team motivator, mentor, leader
• 22 years IBM mainframes, Syncsort, Fileaid, TSO, Procs, ZOS / OS MVS JCL, Gener, JES3, COBOL, TSO, ISPF, ESA
• 22 years experience with Systems Design Life Cycle in a Client Server Environment, SDM, SDLC, RUP
• 22 years experience with IMS DB/DC, MFS, DLI, BMP, BMC SOFTWARE, Checkpoint Restart, VSAM
• 22 years experience with Translating Business Strategy/Drivers into IT requirements - Project Estimations
• 22 years experience with the definition & enforcement of standard data element names, abbreviations, characteristics, values, aliases.
• 22 years experience with the enforcement and maintenance of governance policies, processes, performance measurements, UX/UI Design
• 16 years experience with Microsoft Office (Word, Excel, Project Manager, Power Point etc.) DB2, SPUFI, QMF, SQL, Binds, Declgen, Joins, Cursors, Dynamic SQL
• 16 years experience with Project Discovery approaches and estimations RFI/RFP/RFQ / RFC monitoring
• 4 years experience running my own business, monitoring & modifying Best Practices Hands on experience in developing and managing Business Intelligence applications
• 2 years experience JAVA, Focus, Halappi, Scripts, HTML, REXX, Java, Stored Procedures triggered by Java, WLM, BMC Software, Stored Procedures
• 2 years experience with State Clients 1 year coding experience CICS 6 years design; 6 months Princeton SofTech's Relational Tools “Move For DB2”
• Utilized quality disciplines to manage new application development projects through complete project lifecycles
• Experience with and gut level understanding of ITIL, Waterfall, RUP, & Agile, Unified Software development methodology.
• Work effectively with senior management in planning future feature development and implementation.
• Participating in the budget and long-range strategic planning process. management strategies. Proven ability to contribute to long-term company success and profitability
• Creatively view (and suggest solutions to) problems arising from changing business process variables.
• Used my experience providing insight into key business dynamics such as competitive activities and industry trends. Senior Advisor to the Release Planning Team
• Deep understanding of Business, Market and Industry functionality and current IT trends - Responsible for Project Success
• Served on the following teams: ISG, ITSCM, CMS, SKMS, SPM, CAB, CSIP, PIR, SPM, BAR and BSA
• Helped define: CBFs, BIA, BCP, KPI, SIP, SLT, SLR, SOR, SWOT, VBF, CMM, CSFs, MoR, RACI Chart
• Versatile and Experienced Business Analyst with a solid background fueling process improvements in regard to cost, performance & efficiency.
• Adept communicator with expertise in strategic planning, competitive analysis, assessment, team leadership and project management.
• Exceptional written and verbal communication skills and interpersonal skills. Proven ability to contribute to long-term company success and profitability
• Self motivated with can-do attitude; adaptive with the ability to grasp things quickly. resolved conflicts to drive decisions
• Proven experience in significant, complex multi-tier architecture, multi-million dollar software development
• Relationship manager with product owners and development teams to create an environment of continuous improvement. A team builder.
• ITIL is the liaison between technical and non-technical personnel - includes Value Added and Business Best Practice guidance, Identify Key Performance Indicators, Project Metrics, Milestones, Key Deliverables, Risk Abatement, Company wide approach to IT integration
• PRINCE2 & PMBOK Knowledge, Life insurance and Real Estate licenses - Intimate knowledge of Contract Law & Insurance
• Served on various Governing Boards of NP organizations for many years advising on planning, strategy, personnel issues

TECHNICAL SKILLS:

COBOL II, MF COBOL

OS MVS JCL SQL

EASYTRIEVE, QUICKJOB, REXX, CLISTS

FOCUS, MARK IV, SAS, CICS

OS JCL JES 2, JES 3

MVS XA ZOS

Windows XP, 7 AS400 Client Server, NDM, FTP

SOFTWARE:

CA7 and UCC7

Lotus Notes, Outlook, SharePoint

MS-ACCESS, PROJECT, EXCEL, WORD, Visio, PowerPt.

Workbench / Animator

FTP and MQ Series - TCPIP

TSO ISPF ESA - EXPEDITER - HALLAPI

Spufi, QMF, SQL, DB2 v 9

Adobe, Rational Rose

IMS DB/DC DLI & BMP & MPP & MFS & BTS

FILEAID / FILEAID IMS

IBM UTILITIES ABEND AIDE

CHANGEMAN, ENDEAVOR, APS, PUPS, DCCS

Data Architecture, Capacity and Structure Management:

Use Cases Wireframes UML

Logical Data Designs/Models

Data Integrity / Profiling

Embarcadero Data Modeling Tool

Data Warehousing / Facets

Data Mapping / Mining / ETL

Referential Integrity

Identify Data and Solution Patterns

Inovis-data normalization

Source to Target Mapping

Business Intelligence

Data Modeling, Data Blending, Taxonomies

Data Normalization - EDI

Entity Relationship Diagrams

Logical Data Models

SCM - Software Configuration Management

Data Access Efficiency

Managing Data Requirements

Data Flow Diagrams

Data Conversion/Translation Strategies

DDLT0 IDCAMS VSAM

ACB, PCB, PSB, DCB Gens

RDMS Design - WLM

DB2 Stored Procedures - DB2 Connect - UDB

Convert Enterprise Assets to Information Assets

Modeling/Mapping Artifacts to a Data Architecture Framework SOA

Documentation of External Documents/References/Interfaces

Documentation of Source and Target Systems

Insurance

Health Care

Workman’s Comp

Part / Item Number Conversion

Bar Code Reader / Printer Oil &Gas

Warranty

Warehousing

Point of Service

Resource Tracking / Management

Medical / Health Insurance Manufacturing

Invoicing

Fraud Detection

Order Processing

Distribution Center Expansion

Bill of Materials / Lading Inventory Control

Accounting

Transportation

Government Taxation

Telephone Wire Pair Tracking

Mathematical Modeling Payroll / Employee Benefits

Other Tools / Skills:

Functional Design Doc.

Process & Event Diagrams

Project Scope Definition Project Charters / Scope / Feasibility

Resource Management

Fit - Gap -Trade-Off Analysis

CRUD, System & Program Flow Diagrams / Traceability Matrix

JAD Chairperson

RACI Chart Development

Prioritization and Management of Requirements & Deliverables

Full SDLC and RUP

Group Motivational Skills

Offshore/ Cross Cultural /Cross-Functional Project Management

Strategy/Roadmap/BPR

RAD / Agile Development

Project Rollout Control / Software DeploymentQuality Assurance / Metrics

Cost/Benefit Analysis - ROI

Trend Analysis, Capacity Planning, Resource Plans, Budgets

Project Proposal Prep

Mentoring & Training Staff

Customer, Team, Vendor Coordination

Customer Focus / Training

Project Planning / Charting

Detailed Work Plans, Schedules, Project Estimates

Disaster Recovery

ISO/SOX Standards Compliant

Service Failure Analysis (SFA) / Root Cause Analysis (RCA)

SLA/SLO compliance

Management of Risk (MoR)

Process Efficiency Analysis Supportability Assessment

Flexible Problem Resolution

Top Echelon Status Reporting

Requirements Traceability Documents, SOW, BRD, CSD, TDD

Prototyping / ERD diagrams

Business Process Redesign

Test Director / Test Manager

Business Objects Reporting/Design

Applications Test Cases for Unit, UAT, System Tests

Business Continuity Planning / Business Re-alignment Restructure

EXPERIENCE:

Business Analyst/Architect

Confidential, Columbus, Ohio

Environment: Data Control, Refresh, Teradata, Hadoop Database/DataWarehouse, ETL, Mainframe Modernization, RSA, UX/UI, ITSM, SAS, EDI

Responsibilities:

• Coordinated the large parallel test of Teradata to Hadoop with off shore 3rd party supplier TATA. Wrote the requirements for changes to the batch processes.
• Since JPM was moving from Teradata to Hadoop - they decided to reconfigure some of the AML processes to streamline mainframe code, ITSM Framework
• I spent much of my time tracking down connections and explaining why Business Objects were not working as they had in the past, DDL, Link, server problems.
• CMDB - designed the structure to gathered elements and guided customers on how to create ad hoc reports. Completed project on time under budget.

Data Manager/ Business Analyst

Confidential, Allen Park, Michigan

Responsibilities:

• Coordinated world wide use of 3 test regions and 26 vehicle lines among 14 separate test organizations with competitive and conflicting goals. Persona Def.
• Supported One Note/ SharePoint worldwide reservation system. Managed 2 offshore off hours resources. Synced Production to test regions. COBOL TSO
• Used the home grown CMDB to monitor issues, create tickets, manage data refreshes and provide customer service. Suggested CMDB redesign for ad hoc purposes
• Central clearing house for questions about data construction and provided direction for process control. Quick View Plus to manipulate files. BMC software
• Streamlined processes and documented process improvements. Managed 16 major data refreshes in less than a year. Coordinated with off shore 3rd party supplier.
• Chaired the weekly Monday morning meeting to align efforts of the other managers to achieve harmony in the test regions. Signed off on 3rd party supplier contrct.
• Prior to this Data was corrupted and deleted. Tests failed for mysterious reasons. Competing groups had open turf wars over test data regions. Created User Stories
• My success is the fact that the teams now have an orderly process by which testing can continue without ruining the tests of other groups.

Mainframe Support / Business Analyst

Confidential, Grand Rapids, Michigan

Responsibilities:

• Supported the Meijer Credit and Debit Card processing system - COBOl, Easytrieve, IMS, DB2,TSO, Interface to Web-based applications
• Fixed production abends. Diagnosed problems with data and scheduling. Repaired COBOL and JCL errors. Reviewed system design.
• Created system documentation where there was none. Provided on and off site 24/7 support for critical systems. SKU processing, Live testing
• Front-line support for customer calls and emails by taking ownership and accountability for the call resolution process. FTP, EDI, MQ Series
• Participate in Defect Triage, customer/support as appropriate. Prioritize, escalate and track incidents according to the SLA.Created User Stories
• Created system documentation by Maintaining logs of all issues and ensure consistent resolutions for all production processes. Persona Def.
• Facilitated timely turn-around of production abends, customer service requests, and post-launch issues. Participate in updating training content
• Managed incidents, defects & change requests. Prioritize requests from other project managers. Created & closed Remedy Tickets
• Timekeeping, Payroll, W-2 computations. Personal gratification that I can go back to basics and be successful

Mainframe Support / Business Analyst

Confidential, Brownstown, Michigan

Environment: COBOL, JCL, ITSM, Sixsigma, SharePoint, FileManager, SYNCSORT, Endevor, MOBIUS, SQL, Agile, Data Security

Responsibilities:

• Supported the largest Warehousing complex in the USA - COBOl, SAS, File Manager, IMS, DB2,TSO, Interface to Unix. SharePoint testing.
• Front-line support for global customer calls and emails by taking ownership and accountability for the call resolution process.
• Provide a vehicle to document all support interactions in the Call tracking system to reflect the status of the call. Front End/Back End Testing
• Created system documentation by Maintaining logs of all issues and ensure consistent resolutions for all production processes.
• Facilitated timely turn-around of production abends, customer service requests, and post-launch issues. FTP, EDI, MQ Series
• Managed incidents, defects and change requests. Prioritize requests from other project managers & 3rd Party Vendors. Created User Stories
• Reviewed system design and Monitor and provide support to workflows and provide expert knowledge on all workflow designs. eTracker Tickets for Change-Man and Endevor issues. Personal gratification that I can go back to basics and be successful

New Dev. Test Lead/Business Analyst

Confidential, Southfield, Michigan

Environment: Technical Data Store/Data Warehousing, MMIS, ClearQuest, ETL, Connecture, Front/Back End Tests, Agile, ITSM, REMEDY

Responsibilities:

• Business Process Redesign - Wrote Test Cases conducted JAD sessions, Built Financial Models to represent real world experiences.
• Modified technical diagrams using Visio. Facilitated global requirements meetings with stakeholders & suppliers. Served on CMS team.
• Responsible for assisting the offshore team in understanding the user requirements, Installation, Issue Management, Product Disposition
• Participate in Defect Triage, issue investigation and resolution customer/support as appropriate. Manage customer issues by gathering clear and concise description of the problems, investigate customer incidents. Tested feedback links to reinsurance and risk adjustment
• Created and maintained Project Status Dashboard, tested Business Objects. Created User Stories, Requirements Traceability
• Edited XML files Inbound Requests/Outbound Requests IBR / OBR - Participate in defect reviews - automated SharePoint testing
• Corrected Visio documents. Wrote the FRD and the Persona Definitions - The clearing point for all things Direct Enrollment related
• Met Government Mandated start of FFM / Exchanges part of the Patient Protection and Affordable Care Act (PPACA) avoided penalties.

New Dev. Lead Bus/Sys Analyst/Coordinator

Confidential, Owings Mills, Maryland

Environment: Data Warehouse, ETL, ALM, MMIS, UX/UI Design, Agile, Business Continuity, Persona Def., ITSM, HIPAA, ITSM

Responsibilities:

• Wrote requirements conducted JAD sessions, Gave guidance on Challenging Customers, Id Risk Groups
• Call center feature enhancement. Installation, Issue Management, Built Financial Models to represent real experiences. Created User Stories
• Participated in the process of configuration management. Created a traceability matrix of the requirements to design using MS Excel.
• Requirement elicitation through interviews with business and technical staff In corporate these requirements into a variety of artifacts
• Used data from Actuarial Data Stores to create live representations of MLR calculations to enhance the dialog for Call Center clerks.
• Determine impact of functional requirements in collaboration with other feature team members on various aspects of existing system.
• Responsible for assisting the offshore team in understanding the user requirements, Installation, Issue Management, Product Disposition
• Work with the Development Team, & Stakeholders to identify & document high level business requirements for inclusion in a Business Case.
• Issue resolution - Shared Knowledge on Insurance and Government Regulations and Industry standards, Structured Questioning, VISIO
• Reinsurance, Risk Corridors, Risk Adjustment - Medical Loss Ratio - Heath Insurance Exchanges, SSRS reporting software, Peer Reviews
• Business Impact Analysis, Data Analysis, Functional Process Redesign, Structured Peer Reviews, TRMS to HPX conversion, Capitation
• My Success was a completed test system design - verified to user satisfaction

New Dev. Lead Bus/Sys Analyst / QA Test

Confidential

Environment: RX fulfillment, AS400, SQL, DB2, BPR, MS Project, Use Case, HPQC, UX/UI Design, Regulatory compliance, Agile, Business Cont. Plan

Responsibilities:

• Developed Event Diagrams, Process Diagrams, System and Program Flow Diagrams, Context Diagram, Actor Definitions - Data Mapping
• Responsible for assisting the offshore team in understanding the user requirements. Installation, Issue Management, Product Disposition
• Developed test data according to the user requirements to perform unit tests. Participated in the ongoing process of configuration management.
• Prepared test cases and performed Unit UAT, System integration (SIT) and Regression test, Timekeeping, Payroll, W-2 computations
• Communicate with system end users to gather system feedback, conduct defect reviews and improve functionality. Created User Stories
• Multidimensional, metadata analysis Coordinate with Offshore Teams. Maintain safety, security, and privacy standards
• Kept the IT program manager apprised of documentation status and inform management of progress, risks / challenges
• Participate in Defect Triage, issue investigation and resolution customer/support as appropriate. Manage customer issues by gathering clear and concise description of the problems, investigate customer incidents by identifying and reproducing software issues Communicate status reports and/or incident resolution paths back to the customers. Prioritize, escalate and track incidents according to the SLA.
• Wrote much of the BRD, Test Cases, Test scripts, Technical Specs. Gave guidance on BRD and Business Process Redesign - Issue resolution
• Defined stage scope and boundaries via deliverables and timetable - defined business case - update risk log - Business Impact Analysis
• Lead Development of Requirements Project Rollout Coordination & Control - Hands on leadership - Embarcadero Data Modeling Tool
• Completed test system design - verified to user satisfaction Excellent ability to plan, document and develop procedures & objectives in support of critical projects for clients - Process redesign to meet customer objectives -Prioritization & Management of Requirements & Deliverables

New Dev. Lead Bus/Sys Analyst / Data Modeler QA Test

Confidential, Auburn Hills, Michigan

Environment: SAP, Materials & Asset Management (MM), Share Pt., Business Continuity, Use Case, Fit - Gap, Prototyping, MS Project

Responsibilities:

• Met with customers & chaired meetings to gather requirements & conduct JAD sessions - Documented Business Requirements & Processes
• Responsible for assisting the offshore team in understanding the user requirements. Installation, Issue Management, Product Disposition
• Developed test data according to the user requirements to perform unit tests. Participated in the ongoing process of configuration management.
• Communicate with system end users to gather system feedback, conduct defect reviews and improve functionality.
• Multidimensional, metadata analysis Coordinate with Offshore Teams. Participate in updating training content,
• Became an expert on specific features and participate in any changes even after implementation to production. SKU Processing
• Determine impact of functional requirements in collaboration with other feature team members on various aspects of existing system.
• Wrote the Detail Test Design - Lead Development of Requirements - Wrote Technical Specs - Used SAS for ad hoc reporting - Coded SQL
• Developed Event Diagrams, Process Diagrams, System and Program Flow Diagrams, Context Diagram, Actor Definitions - core competency
• Defined stage scope and boundaries via deliverables and timetable - defined business case - update risk log - Hands on leadership
• Kept the IT program manager apprised of documentation status and inform management of progress, risks / challenges
• Completed test system design - verified to customer satisfaction Excellent ability to plan, document and develop procedures & objectives in support of critical projects for clients - Lead Development of Requirements Project Rollout Coordination & Control – Customer Delighted

Supplier Change Lead Bus/Sys Analyst

Confidential, Sacramento

Environment: Timekeeping, Payroll, DB2, PHI, Sybase, BPR, MS Project, Use Case, Wire Frame, Power Pt, MMIS, HIPAA, Agile, CFR

Responsibilities:

• SLR-Defined stage scope and boundaries via deliverables and timetable – defined business case – update risk log - Business Impact Analysis
• Lead Development of Requirements - Wrote Technical Specs- Embarcadero Data Modeling Tool Use Cases – UML – Data Mapping. Served on CMS team.
• Excellent ability to plan, document and develop procedures, and objectives in support of critical projects for clients – Resource Planning
• Completed test system design, built, executed and test reports - verified to customer satisfaction – Issue resolution – State Level Repository
• Kept the IT program manager apprised of documentation status and inform management of progress, risks / challenges. Micro Focus re-hosting.
• Became an expert on specific features and participate in any changes even after implementation to production. Participated in configuration management.
• Communicate with system end users to gather system feedback, conduct defect reviews and improve functionality. Business Objects Reporting/Design
• Member f the change advisory board (CAB) which provides support to a change management team by approving requested changes and assisting in the assessment and prioritization of changes. Organize and conduct vendor evaluation. Participate in updating training content, Timekeeping, Payroll, W-2 computations
• Determine impact of functional requirements in collaboration with other feature team members on various aspects of existing system.
• Manage deployment of web-based, Client-Server, and Mainframe applications, Installation, Issue Management, Product Disposition
• Developed Event Diagrams, Process Diagrams, System and Program Flow Diagrams, Wireframes-Used SAS for ad hoc reporting
• Became the focal point for questions - Validated code and defects against requirements - Saving the State of Calif. $50 million

New Dev. Management Lead Bus/Sys Analysts/Data Modelers QA Tester

Confidential, Detroit, Michigan

Environment: ETL, BPR, MS Project, JAD, Rational Rose, Use Case, Wire Frame, Power Pt., Asset Management, SQ Server, Agile

Responsibilities:

• Led the effort to optimize Business Processes using advanced IT tools - measurable cost savings – Cost Benefit Analysis - Completed Power Point documentation and presented it to the client
• Using a scaled down Prince2 methodology Prince2 produced product and process focused documents under direction of the Project Board - Project planning – Issue resolution
• Provided technical, user and business assurance documents during the start and middle of the project - Data Mapping – Business Architecture - Embarcadero Data Modeling Tool
• Defined stage scope and boundaries via deliverables and timetable – defined business case – update risk log – Developed ad hoc Task Forces - Wrote new training manuals
• Design and Development for both OLTP and Data warehousing environments. data mapping. Participated in the ongoing process of configuration management.
• Communicate with system end users to gather system feedback, conduct defect reviews and improve functionality. SKU Processing
• Determine impact of functional requirements in collaboration with other feature team members on various aspects of existing system.
• Lead Development of Requirements Project Rollout Coordination & Control – Hands on leadership – Resource Planning– USE Cases – UML - User Stories – automated testing
• Developed Event Diagrams, Process Diagrams, System and Program Flow Diagrams, Wireframes – automated testing - Completed Power Point documentation and presented it to the client
• Wrote Context, Entity Relationship, Data Flow, Use Case, Class, Activity, Sequence, Extensions Diagrams, Wireframes, Business Rules, Performance Constraint, Parent/Child Relationship, Spec Docs, Project Dashboard, Traceability Matrix, efficiency via reuse opportunity, Business Objects/Artifacts

New Development Management Lead Bus/Sys Analysts / Data Modelers/ QA Tester

Confidential, Detroit, Michigan

Environment: Excel, SAS, JAVA, VB, Data Warehouse / Mining, ORACLE 10g, Crystal Reports, Rational Rose, UML. Asset Management

Responsibilities:

• Manager and QA for Web based applications – JAVA, .Net, etc. – Analysis and QA only – lead group of 5 developers
• Played a key role by offering expertise in project management, test case development & business analysis, various aspects of the software development & implementation cycle
• Using Prince2 produced product and process focused documents under direction of the Project Board– Hands on leadership – Issue resolution
• Provided technical, user and business assurance documents during the start and middle of the project - MS Project– Project planning -
• Defined stage scope and boundaries via deliverables and timetable – defined business case – update risk log – Business Impact Analysis Cost Benefit Analysis
• Developed Event Diagrams, Process Diagrams, System and Program Flow Diagrams, Wireframes – Embarcadero Data modeling Tool
• Design and Development for both OLTP and Data warehousing environments. data mapping. Participated in the ongoing process of configuration management.
• Communicate with system end users to gather system feedback, conduct defect reviews and improve functionality.
• Determine impact of functional requirements in collaboration with other feature team members on various aspects of existing system.
• Met with customers & chaired meetings to gather requirements & conduct JAD sessions - Project Coordination & Control – Data Mapping
• Took direction from and reported to the Project Board using a scaled down Prince2 methodology Agile Story development
• Entity/Object/Artifact definition, cardinality, optimization of relationships, (association,, aggregation, composition, inheritance, dependency)
• Completed test system design, built, executed tests - verified to customer satisfaction – Bill of Lading – Resource Planning - $4M cost savings