Sales Operations Analyst Resume

SUMMARY

12+ years’ experience delivering analytics to support sales quotas - Passionate and focused to deliver analytics, to push sales in multiple industries, and to being a responsive liaison with cross-functional teams.

PROFESSIONAL EXPERIENCE

Confidential

Sales Operations Analyst

Responsibilities:

Create and maintain Salesforce reports & dashboards in multiple instances. Sales quota/compensation reporting
Advanced level Excel, acting with system knowledge to run reports independently.
Manipulate large data sets, make comparisons between them (formulas, pivot tables and VLOOKUPs), and aggregate multiple source files into consolidated files.
Run and modify reports for Weekly forecast report prep (backlog & shipment), export from SFDC to Excel - Moving compensation data from one file and format to another.
Ad hoc reporting with quarter history by territory, VAR, etc. Quota baseline scrubbing against exception lists/flags
Quota baseline scrubbing against exception lists and flags, running POS reports and sorting by Region or Rep.
Run and modify reports for Weekly forecast report prep (backlog & shipment).

Confidential

Business Analyst

Responsibilities:

Lead daily operations of Premier Points, supporting 1,800+ training requests across 100 specialists globally.
Leveraged Salesforce Data Loader and related tools to manage data and develop reports and dashboards.
Monitor training conflicts, effectively managing headcount and avoiding $200,000 in annual cost.
Support UAT for field requirements in approval process, communicating compliance results with global teams.
Leverage reports, dashboards, analytics and account forensics to identify and create business cases.
Translate business requirements into application functionality, incorporating process and systems knowledge.
Train new SFDC field requirements for customer/opportunity management and implement process updates.
Evaluate customer accounts of up to $25 million, identifying and reporting all out of scope items.
Support Salesforce compensation products using Service Cloud ticketing system

Confidential

Sales Operations Analyst

Responsibilities:

Managed product migration and pricing update with SAP CRM and internal tools.
Collaborated with finance and sales teams for medical equipment product changes.

Confidential

Recruiter/Program Manager

Responsibilities:

Created repeatable B2B processes and tools with $6 million impact, improving partner relationships.
Identified, on boarded and enabled Service, Technology and G Suite partners.

Confidential

Sales Operations Analyst

Responsibilities:

Managed strategic accounts, creating and maintaining reports (shipping, backlog, forecast, rebate, revenue).

Confidential

Inside Sales Operations Specialist

Responsibilities:

Sales compensation processing with distributors
Observed and maintained Weekly and Monthly cadences; involved with revenue forecasting process.
Assist supply chain management for reporting analysis for Manufacturing in LED industry.
Analyzed contract terms for total contract value with understanding of data logic in order to present insights and deliverables to Executives.
Distributed Financial Reporting and variance analysis with commission to sales agents.
Involved in quarterly planning; System savvy with SFDC (Sales Cloud), SAP and Agile.
Managed inventory of $6-7 million in shipments and supported supply chain and logistics teams.
Created reports with commission detail for cost/benefit review, refining pricing strategy.
Oversaw $120,000 annual sample budget documented in daily/weekly reports, tracking all shipments.

Confidential

Inside Sales Executive

Responsibilities:

Developed business plans for IoT platform of hardware, reporting sales activities and testing results.
Facilitated sales and outside customer-facing meetings to maintain and develop customer relationships.

Confidential

Inside Sales Engineer

Responsibilities:

Deployed project sales strategy into SMB and large OEM accounts for industrial computer automation and IoT.
Improved Channel Relationships with regional VAR/VAD, System Integrators and Global Distributors.
Completed testing and reviewed specifications for computer board power and computing requirements.
Met $4.5 million build schedule for Amazon Locker project, gaining engineering approval for project launch.

Confidential

Senior Consultant and Team Leader

Responsibilities:

Received Sales Award for consulting applicants to debt settlement program, closing $7.8 million in contracts.
Developed affiliate sales and marketing metrics reporting using QuickBase and other CRM tools.
Launched affiliate branch office delivering on $100,000 budget, training 10 reps, and launching new website.