SUMMARY

• My career began working in Finance for roles involving creating Fleet financial proposals as a Sales rep in the Southeast, performing audits on dealer floorplans, and managing advertising budgets.
• I was involved in facilitating JAD sessions for a Dealer financial application and that sparked my passion into the world of technology, databases, and application development.
• I have 18 years of broad experience with business and data analysis, user training, master data management, relational databases, SQL, troubleshooting and QA, BI report design, and meeting with all levels of stakeholders to gather requirements and translate for development teams.

TECHNICAL SKILLS

• Microsoft SQL Server 2000 - 2014, Oracle, MS-Access; create a database including users, roles, tablespaces, indexes, etc.; implement an enterprise-level backup and recovery strategy; tune physical and logical objects in a database and analyze performance; construct SQL and PL/SQL queries to research data gather and document user requirements; design, create, and test reports; make modifications after user acceptance, use complex queries, parameters, and groupings design and test reports, query filters, formatting data, and calculations administration, reporting, backups, security, customizations, documentation, user training
• Agile software development tool; create user stories, tasks, test cases and defects, track story progress, manage the product backlog for the business and product owner write and execute SQL scripts using complex joins, group functions, formulas and sort criteria debug programs; declare variables; analyze blocks of code with loops, cursors, etc.
• OS 2008 R2,XP,Windows7 Ent, SharePoint, MS Office Suite, MS-Project, Visio, MS Outlook, Skype

PROFESSIONAL EXPERIENCE

Confidential

Sr. Business Systems Analyst

Responsibilities:

• Work as a liaison between end-users, product management, and development to gather and document user requirements, translating them into Agile user stories using Rally
• Plan and conduct interviews with business owners and stakeholders
• Conduct gap analyses to identify supply chain solutions that are cost effective and meet business requirements
• Collaborates with Agile development team to ensure design meets customer requirements
• Support Agile scrum team during design, development, and QA testing by clarifying requirements questions
• Assist stakeholders/end users with User Acceptance Testing on various applications
• Provide data analysis and Oracle back-end database support to the development team
• Responsible for complying with metrics to measure progress of group or department efficiency

Senior Data Integration Analyst

Responsibilities:

• Served as lead support for data analysis, business requirements, and testing for Core applications on PEGA platform: CPA, PCS, and Purchased Services; commit to all Agile framework processes and work closely with the product owners; keep all user stories, tasks, and notes updated in Agile software development tool
• Developed expertise on the data flowing from key source systems; Emptoris, Hybris, SAP, and Salesforce
• Administered post Go-Live support for Purchased Services application; provided user training for the team and Business Analysts, and managed all remaining items in JIRA and SharePoint
• Became the SME on the Oracle Exadata ODS and RDM schemas in order to troubleshoot and analyze all supply chain processes; pricing, contracting, programs, materials management data, and membership
• Created a data dictionary for the Oracle Exadata ODS (Operational Data Warehouse) to include table structures, field business definitions, and uploaded to the file share for use as a data master resource

Clinical Data Systems Specialist

Responsibilities:

• Lead analyst for the Imperativ Advantage application and producing data requests for the Operations team
• Created test cases and performed Quality Assurance on data imported from member hospitals and CMS
• Adhered to all HIPPA regulations while working with clinical patient data to insure compliance
• Researched and resolved data integrity questions in SQL Server from Clinical Advisory consultants in US
• Member of Agile Scrum teams which designed application enhancements and creation of Clinical Data Warehouse;
• Wrote Ad hoc queries to extract clinical data needed for analysis and member facing meetings
• Attended offsite 3 day training class for Agile software development (2013); member of multiple Scrum teams utilizing the Agile development approach with clinical application

Senior Analyst

Confidential

Responsibilities:

• Lead the testing for the Hybris Product Management software implementation; documented all defects in SharePoint for assignment to the development team; tracked the progress of all defects on daily project calls; performed both regression testing and UAT as defects are resolved; created user documentation for basic Hybris functions
• Learned all aspects of the master data management process and served as a backup resource for supply team on quality assurance of the various healthcare organization’s Spend study process
• Researched and designed reports for assigned data projects and collaborated with managers to provide accurate output from the various internal applications; forms manager, pricing, supplier sales, and member spend analysis

Confidential

EHR Systems Analyst

Responsibilities:

• Implemented upgrades, monitored, and maintained system availability for the Electronic Health Records (EHR) Eclipsys SCM application utilized by Baylor Health Care hospitals in the DFW area
• Documented processes for building an EHR environment, applying upgrades, application support duties and published all documents to the SharePoint Technology site
• Built relationships with team members, Environment Management, and hospital personnel in person, via email and phone to provide timely support and resolution to EHR application system issues