SUMMARY

• Around 10 years of experience in Agile Project Management, Business analysis, Quality analysis, modeling and development of Cloud, Web Based, and Client/Server applications in diverse business domains of Financial, Healthcare, Insurance and Service Industry Sectors.
• Experience with Object Oriented Analysis and Design (OOAD) using UML, Rational Unified Process (RUP), Rational Rose, Requisite Pro and Rational Clear Case.
• Experience with complete Software Development Lifecycle (SDLC), Waterfall and Agile.
• Possess strong knowledge of healthcare terminology and extensive experience working on healthcare projects. Specialized experience in healthcare insurance domain. Profound understanding of insurance policies like HMO and PPO and proven experience with HIPPA 4010 EDI transaction codes such as 270/271(inquire/response health care benefits),276/277(Claim status), 834(Benefit enrollment), 835(Payment/remittance advice),837(Health care claim).
• Good knowledge of Medicare (Part A, B, C and D) plans
• Extensive experience organizing and facilitating release & sprint planning, release & sprint retrospectives, daily stand - ups and inter-team dependency meetings.
• Proven experience tracking and communicating team velocity and progress of release & sprint.
• Created various information radiators that kept stakeholders and developers informed.
• Proven experience advocating for Scrum software development principles
• Used MS-Visio for process modeling, business process flow diagrams.
• Involved in Process flow documentation, Business requirements mapping, Defining, Documenting Deliverables and mentoring development teams.
• Worked extensively on user requirements gathering, gap analysis, and development of functional specifications.
• Good knowledge on IVR (Interactive/ Automated Voice Recognition Systems) integration, testing within Medicaid/Medicare enterprise and applications.
• Team player and a self-starter with excellent communication, coordination, follow up skills documentation, project planning and interpersonal skills.
• Flexible, innovative and able to thrive in a fast paced, growth-oriented and time-critical environment
• Strong work ethic, taking ownership of all duties and responsibilities and meeting management skills. Group and individual based problem solving and decision making.
• Hands on management of technology and technical issues.
• Multilingual and Multi-cultural exposure
• Heavy client/ third party vendor / user interaction at various levels
• Certified Scrummaster and SAFe Agilist.
• Experience in training users with product knowledge and business processes.

TECHNICAL SKILLS

Operating System: Windows 95/98/NT/2000/XP,Linux

Languages: C++, HTML, Java, XML,VXML, SQL

IDE Tools: Rational Rose, Clearquest,Requisite Pro

Database: MS-Access, SQL Server, DB2,Oracle 10g, HP 9000,DMS( Debt management System)

ERP: SAP R/3 (AP, AR, GL, FS-RI, Asset Management, Interfaces)

Documentation Tool: Infopak, Sharepoint, Versionone,Kanban

Testing tools: Test Director,Win runner, Load runner, Silk Test, QTP,HP QC- ALM,IBM( Test Manager),SoapUI,JIRA.

Reporting tools: Crystal Reports, Cognos

Office tools: MS Office (Word, Excel, Power Point, Access) Lotus Notes

Project: MS Project, VersionOne,TFS,sharepoint

PROFESSIONAL EXPERIENCE

Confidential

Sr. Scrum master

Responsibilities:

• Responsible for product delivery management for BMX Next (Biller Solutions), Tracked and managed product backlog, burn-down metrics, velocity, and task break-down.
• Helped cross functional 3 agile teams of 24 resources to deliver quality products, Utilized Agile Scrum practices on Microsoft Azure/ Cloud environment to help the team increase their velocity.
• Schedule and facilitate all ceremonies within the Scrum Framework - Stand Up, Sprint Planning, Review/Demo, Backlog Refinement, Mid-Sprint Review, and Retrospective etc.
• Worked with customers and product manager to prioritize and validate requirements.
• Coordinated and participated in weekly estimation meetings to provide high-level estimates (Story Points) for backlog items.
• Act as an Agile Coach for various cross functional teams towards continuous improvement and process enhancements.
• Establish team rituals, norms, and culture and review on a regular cadence the team's working agreement and definitions of done and ready by user story, iteration, & release.
• Served as an agent of change throughout organizational transformation and/or change management activities and co- authored Agile Playbook for implementation and product teams.
• Instituted SAFe through biller solution for enhanced productivity and optimized processes.

Confidential

Scrum Master/Business Analyst

Responsibilities:

• Responsible for coordinating between IT and business on all project’s requirements, facilitate sprint planning, daily scrums, retrospectives, stakeholder meetings, and software demonstrations.
• Tracked and managed product backlog, burn-down metrics, velocity, and task break-down.
• Other key responsibilities include quality assurance support, work closely with project owner in backlog management and continuous delivery of features,management reporting, project estimations and coordination etc.