Business Analyst Resume Plano, TX - Hire IT People

SUMMARY

Excellent organizational and time management skills and able to manage multiple priorities in a fast paced environment
Solid verbal and written communication skills with teh ability to interact effectively with users and project team members
Strong analysis and problem solving abilities with teh innate ability to learn new programs when necessary
Proficient in Microsoft Office programs and reading and writing SQL queries
Experienced working in teh full SDLC (Agile and Waterfall methodologies)

PROFESSIONAL EXPERIENCE

Business Analyst

Confidential - Plano, TX

Responsibilities:

Gather data and provide analytical support and analysis for senior management to evaluate performance against KPIs
Created Procedure Sheets that would be given to team members at Confidential locations
Perform gap analysis on products that are generating or not generating revenue in Confidential stores
Created application on Quick Base that stored digital version of operational procedure sheets
Used Business Objects and SAS to generate reports for Operational Efficiencies management team

Business Analyst

Confidential - San Jose, CA/Richardson, TX

Responsibilities:

Worked in Agile with Cisco HR Services stakeholders to collect business requirements and develop user stories
Managed QA testing cycles, including test plan creation, development of test scripts and user acceptance testing
Conducted data migration of skills and training; also conducted testing for defects and enhancements
Developed and managed a set of metrics to track user behavior which was shared with management
Developed and maintained user documentation for Cisco Services employees to assist with using teh training platform

Business Analyst

Confidential - San Jose, CA

Responsibilities:

Worked in Waterfall with Cisco Channel and Sales stakeholders to develop business requirements and user stories
Developed functional test plans to ensure system changes work properly and existing processes remain unaffected
Used Business Objects to run and modify reports that were associated with platform troubleshooting cases
Used Microsoft Excel to create and modify reports using vLOOKUP, pivot tables and teh chart creation functions
Maintained enhancements and defects list on Excel that would be shared with IT and internal stakeholders

Sales Operations Analyst

Confidential, Mountain View, CA

Responsibilities:

Worked on multiple team projects that required cleaning Confidential's customer data by improving teh customer hierarchy
Maintained customer hierarchies based on a set of rules & conventions to govern customer data management
Maintained performance metrics reports and analytics for management team
Supported global online ad sales channel with daily requests as well as finding solutions for complex solutions
Used Google s CRM platform to halp support teh sales team to effectively perform their account management