OBJECTIVE

• Obtain full - time, permanent employment and/or long-term contract/contract to hire position.
• I have continued to develop my skills and expertise through contract employment.
• Successful completion of challenging assignments in diverse environments demonstrates my ability to adapt, learn quickly and deliver results.

TECHNICAL SKILLS

• Microsoft Office Suite applications: Word, PowerPoint, Excel, Access, Outlook, Microsoft Project 2010
• WebEx Technology
• SharePoint
• Visio
• Salesforce.com, Goldmine
• QStar
• Access,
• Google Analytics
• Unica, Documentum, METIS, ToDoist, SpringPad
• Responsys, Pardot
• Orindi
• Team collaboration software: Confluence

PROFESSIONAL EXPERIENCE

Project Manager / Business Analyst

Confidential

Responsibilities:

• Create and manage project schedules.
• Maintain financial controls; budget tracking, timely reporting and forecasting.
• Collaborate with SMEs to gather requirements
• Lead QA efforts. Compare and contrast data to identify similarities and differences within communications and recommend areas of improvements. Prepare SP Sites for audit.
• Facilitate and attend weekly meetings, meeting minutes, update dashboards and status reports
• Received Scrum Master Training
• Tools used: SharePoint, Clarity, Excel, MS Project 2013, Visio

Project Manager / Business Analyst

Confidential

Responsibilities:

• Build relationships with stakeholders to elicit, analyze, and communicate changes to business processes, policies and information
• Collaborate with SMEs to gather requirements for Innovation Technology Standards documents.
• Lead QA efforts. Compare and contrast data to identify similarities and differences within communications and recommend areas of improvements
• Facilitate weekly meetings, meeting minutes, update dashboards and status reports
• Tools used: SharePoint, Confluence, Excel, MS Project 2010, Visio

Healthcare Consultant/Business Analyst

Confidential

Responsibilities:

• Collaborate with business and external health insurance clients to document business requirements related to complex business needs
• Accurately analyze client’s compliance-mandated member communications (ANOC, EOC, SBs)
• Work/communicate directly with external clients on changes implemented by governing bodies, including Center of Medicare and Medicaid
• Lead QA efforts. Compare and contrast data to identify similarities and differences within communications and recommend areas of improvements
• Successfully met or exceeded tight governed/regulated deadlines
• Tools used: SharePoint, Excel, MS Project 2010, Visio, Orindi

Project Manager 4

Confidential

Responsibilities:

• Responsible and accountable to lead and manage the Customer Effort Programs to meet the programs goals and objectives
• Assist in building strategy around quarterly use cases. Planning, organizing and controlling the program, risk management and ensuring sufficient information is available to make informed decisions regarding program objectives and deliverables
• Facilitate weekly meetings, meeting minutes, update dashboards and status reports
• Update SharePoint site as needed.
• Tools used: SharePoint, Excel, MS Project 2010, Visio

Transition Program Manager

Confidential

Responsibilities:

• Supported Customer Service Ready/Call Center team in developing project schedule for T2017 Realignment
• Facilitated effective project meetings with IT/Business partners, creating agendas and distributing meeting minutes
• Responsible for updating and submitting weekly progress reports
• Developed process to gather requirements for over 150 subcontractors for T2017 Realignment, including vendor assignment, priority / timing, unique needs, SOWs and Purchase Requisitions.
• Channeled and communicated all necessary forms and paperwork to UHC teams
• Other ad hoc projects as required
• Tools used: SharePoint, Excel, MS Project 2010, Visio

Project Manager

Confidential

Responsibilities:

• Created and Managed Command Center / Day 1 Support Strategies
• Managed Project Schedule (MS Project / Excel)
• Created/updated Risk Analysis documentation, Change Requests and Service Requests.
• Managed SharePoint Site. (Home page updates, scheduling page updates, etc.)
• Facilitated weekly meetings, created agendas, captured and distributed meeting minutes.
• Tools used: SharePoint, Excel, MS Project 2010, Visio

Project Manager / Customer Engagement Leader

Confidential

Responsibilities:

• Initiate Project Kick-Off meetings to determine project scope.
• Gather business requirements.
• Review application readiness.
• Manage IT resources to align with business needs and goals.
• Manage financials and budget forecasting.
• Understand the customer journey and assist product managers in setting strategies to ensure maximum engagement and conversion.
• Conduct training sessions for Super Users and Day 1 Support. Train new Engagement Leaders on processes and procedures.
• Identify, troubleshoot and resolve any potential delays or issues with the process including contingency planning.
• Facilitate weekly project update meetings. Create agendas, capture and distribute meeting minutes.
• Tools used: SharePoint, Excel, MS Project 2010, Visio

Global Marketing Communications Project Manager

Confidential

Responsibilities:

• Initiate Project Kick-Off meetings to determine project scope.
• Gather marketing business communication requirements.
• Manage marketing communications resources to align activities with business needs and goals.
• Manage financials and budget forecasting.
• Understand the customer journey and assist product managers in setting strategies to ensure maximum engagement and conversion.
• Work closely with the global marketing team to create key messages, testimonials, case studies and other communication elements to deliver on marketing plans.
• Develop project charters, Creative Briefs, IRAAD and managing schedules/timelines for all projects.
• Identify, troubleshoot and resolve any potential delays or issues with the process including contingency planning.
• Manage photo/video shoots.
• Assisted Product Manager with developing video teaser campaign for sales reps.
• Proof and edit all communications.
• Facilitate weekly project update meetings.

Marketing Project Manager

Confidential

Responsibilities:

• Gather marketing business requirements.
• Resource management and time tracking.
• Managing financials and budget forecasting.
• Developed project charters, IRAAD and managing schedules/timelines for all projects.
• Identifying, reporting, troubleshooting and resolving any potential delays or issues with the process including contingency planning.
• Initiated Project Kick-Off meetings to determine project scope
• Facilitated weekly project update meetings.
• Tools used: SharePoint, Excel, MS Project, Visio

Sr. Project Manager

Confidential

Responsibilities:

• Gathered marketing business requirements.
• Resource management and time tracking.
• Developed project charters, IRAAD and managing schedules/timelines for all projects.
• Identifying, reporting, troubleshooting and resolving any potential delays or issues with the process including contingency planning.
• Initiated Project Kick-Off meetings to determine project scope, general timing, project type, budget, audience and expectations.
• Facilitated weekly / daily meetings dependent on urgency of project to communicate updates and implement contingency plans if necessary.
• Created share drive for the team to access documentation.