OBJECTIVE

• A successful career in Business (Data) Analyst and Quality Assurance and Software Testing achieved by occupying positions that utilize my education, experience, knowledge and skills.

SUMMARY

• Good experience as Tealeaf Business Analyst and Catalog Business Analyst
• Strong experience in providing data analysis and recommendations regarding the performance, availability and reliability of Confidential & Confidential business (Premier, BC Sales( Small business) and BC Services) sites
• Extensive experience in interacting and communicating with various IT departments: Development, Environment, Business, UAT, Data, Assembly, etc.
• In depth problem solving skills
• Broad knowledge in integrated systems, regression, end to end and device testing (device lead, designing test scripts, executing test scripts, etc).
• Possess strong attention to detail, analytical skills and planning/scheduling skills.
• Works productively in an environment where job requirements, technical knowledge, approaches and priorities change rapidly.
• Independently handles a variety of responsibilities and projects simultaneously and is successfully able to prioritize various tasks.
• Excellent interpersonal skills and able to work both independently and in a team environment.
• In depth knowledge of the various intricacies of testing on various devices Lync for Windows 7 app (iPhone, BlackBerry devices, LG, HTC, Samsung) and operating systems (Safari, Android, etc).
• Broad knowledge of multiple applications and billing systems particularly frontline systems that are used by customer and retail service representatives.
• Successfully able to own and drive the test effort for a small project or feature of a larger project(driven experience for Availability feature of Lync for Windows 7 mobile)
• Been part of the core team during pre and post launch of MS products Xbox One and MS Office 2013
• Demonstrated advanced understanding of troubleshooting, root - cause analysis, solution development

PROFESSIONAL EXPERIENCE

Business Analyst

Confidential

Responsibilities:

• Involve in meetings with project stakeholders and marketing teams to understand the requirements and design of all the deliverables, impacting catalog/falling under catalog team
• Review Business requirement, estimate business needs and translate them to technical implementation
• Participate in all the scrum calls, to understand the user stories and call out the impacts on the current catalog design
• Responsible for calling out the impacts on the existing catalog system with the new design
• Responsible for analyzing and framing the catalog design for the new requirement along with catalog developers
• Co-ordinate with front end and backend developers during the development phase and help them carry out unit testing
• Educate, coordinating the testing team and manipulate data as needed throughout the testing phase until release
• Participate and carry out adhoc and scenario based testing to validate the catalog data and rules
• Participate and co-ordinate with catalog developers in building catalog data
• Responsible for project hand off to daily release team, who will be responsible for the project after the release

Confidential

Business Analyst

Responsibilities:

• Monitors the performance Confidential & Confidential business sites through the user of performance tools such as Tealeaf and SPLUNK
• Provides daily status reports on Order confirmation and Conversion rate, Spikes and dips in Errors and Performance and also 911 to leadership
• Provide read outs on Error reduction and enhancements and Revenue generation proposals by defect or enactments
• Submits defect and enhancement tickets via JIRA, QC and PRC tools
• Extracts and provides analysis on any volumes caused by a spike in error messages or a dip in conversion rates and order confirmations
• Responds to emerging situations and investigates customer experiences in depth
• Works and supports external teams for problem, defect and enhancement management in order to help reduce error volume, increase conversion rates and improve customer experience: business, development, RCA (root cause analysis), tools team, performance engineering team, production support team
• Validates data collection and retrieval
• Designs funnel and error infrastructure (events, reports, dashboards)
• Determines sources of customer struggle and works towards a resolution
• Worked on event creation to find the customer impact on the impacted flow

Confidential

Senior QA Analyst

Responsibilities:

• Supervised and performed complex system and problem analysis associated with applications development and test management activities encompassing project, release, and sustainment efforts
• Constructed and reviewed test plans, scenarios, cases and scripts, ensuring that requirement coverage is adequate and business requirements, functional specifications and designs are linked to test artifacts
• Provided supervision and guidance to other quality assurance analysts, developers, and testers in the development and implementation of quality assurance processes, methods, and tools
• Provided status and made recommendations on meeting test criteria and production rollout readiness
• Worked with project and business resources to ensure functional and technical specifications and designs fulfill the requirements quality criteria
• Accurately monitored and communicated test execution results
• Created and followed current processes, standards and practices to develop, test and implement quality assurance operational procedures for use by applicable requirements, development, test, and quality assurance teams
• Provided assessment information on business and functional impacts
• Prelaunch, launch and post launch of Confidential products like Surface, Office 2013 and Office 2013 language Packs, products, Windows 8, Windows phones, Windows 8 PCs, Xbox One on Miscrosoftstore.com

Confidential

Senior QA Analyst

Responsibilities:

• Owned a feature called PRESENCE(Availability) and SEARCH end to end
• Involved in the process of understanding specifications provided by Business from scratch and development and authoring of Test cases
• Participated in the Responsibly carried out for end to end testing of various functionalities, test cases
• Carried out Integration testing of the application along with the other features.
• Responsible for System Testing, Regression Testing.
• Bug validation, timely reporting, handling DCR (Design Change Requests)
• Coordinating with PMs, Leads and other Team members
• Actively participated in test plan, test cases review
• Provided assessment information on business and functional impacts
• Responsible for testing Lync mobile under various test and on premise topology
• Participated in globalization and localization bug bashes for lync client for windows phone 7
• Responsible for executing daily BVTs and adhoc testing for Beta and RTM builds
• Reported the bugs using Product Studio and follow up on those bugs after triage and until closed