SUMMARY

• Experience with Waterfall, Agile and RUP methodlogies.
• Experience managing onsite and offshore teams.
• Planned, coordinated, reviewed, and reported all service level agreements needed to maintain the appropriate designated level of services for all Service Management support groups.
• Experience with a wide array of domains, Mobile Applications, Healthcare, Insurance, Financial, & Credit Card.
• Utilized a fusion of business knowledge, technical programming and strategic business analysis to provide insights, solutions and resolve issues for critical business and technical problems.
• Experience in Business Process definition, Risk Analysis, Use case Analysis, SE methods (inspections, reviews, milestones), baseline acceptance criteria and deliverables.
• Acted as liaison between the business area and development team for Requirements.
• Hands on experience in developing Rapid Prototypes and UI of critical business applications.
• Excellent experience with MS Office Suite and MS Visio.
• Involved with extensive Technical Writing Sessions.
• Experience with writing Test Cases and manual testing.
• Experience with System Configuration Management for projects.
• Proficient in Rational tools including Requisite Pro, Clear Case and ClearQuest. Excellent skills in Business Analysis, Data Analysis, Data Mapping, Reporting Analysis, Requirement Analysis, Business Modeling and Use Case Development.
• Developed effective working relationships with client and vendor teams to understand support requirements, develop tactical and strategic plans to implement technology solutions, and effectively manage client expectations.
• Extensive experience in gathering Functional & System Requirements, developing Use Cases, conducting Gap and Impact Analysis, Businesses Processes Modeling.

TECHNICAL SKILLS:

Operating Systems: UNIX, Windows

Languages: SQL, HTML, DHTML

RDBMS: MS Access

Rational Tools: Rational Requisite Pro, Clear Case, Clear Quest

Business Modeling: RUP, UML, Visio

Reporting Tools: Business Objects, Crystal Reports

Applications: Microsoft Project, Keynote,Visual Source Safe, Visual Studio .Net

OLAP Tools: Microsoft Analysis Services

PROFESSIONAL EXPERIENCE:

Confidential, Irving, TX

Sr. Business Analyst

Responsibilities:

• Spearheaded requirement gathering sessions with different third - party vendors and teams within 7-Eleven.
• Created user stories in JIRA for the technical team to consume and develop.
• The user stories were populated with acceptance criteria.
• Responsible for all the agile ceremonies ranging from daily standup, retro, demo, sprint planning backlog grooming.
• Run weekly reports on mix panel, appbot and Medallia.
• Created weekly presentations for executives and managers to showcase the app enhancements.
• Facilitated the customer empathy sessions on a bi-weekly basis to gather valuable feedback about the application.
• Work with the product owner in prioritizing different features and accordingly update the digital roadmap.
• Provided subject matter expertise to internal 7-Eleven teams on integrating their initiatives with 7Rewards.
• Work with 7-Eleven UX/UI teams for finalizing app screens and app tiles.
• Lead grooming sessions with 7-Eleven and external teams.

Confidential, Irving, TX

Sr. Business Analyst

Responsibilities:

• Facilitating requirement gathering sessions with different stakeholders within Michaels and with third party vendors
• Documenting requirements in Business requirement document
• Responsible for documentation for other project phases also.
• Provided valuable data, reports and recommendations with emphasis on eCommerce to different business units.
• Created website development specifications and business requirements.
• Managed quality control of website development and changes.
• Maintained and developed concepts that address website usability and best practices.
• Performed system integration testing for projects
• Developed and executed UAT test cases.

Confidential, Dallas, TX

Sr. Business Analyst

Responsibilities:

• Successfully documented complex user stories with acceptance criteria in JIRA.
• Facilitate all the ceremonies as part of the agile initiative.
• Facilitated the retrospective and demo.
• Work with the UI team to get updated wireframes.
• Worked with QA team to develop test cases.
• Participated in test case reviews and provided necessary approvals on documents.
• Facilitated meetings with product owner for sprint planning and pre-sprint planning sessions.
• Coordinate with various teams within SWA for requirements and clarifications.
• Worked with Project Manager and Product Owners to facilitate product delivery.
• Identified, analyzed, and solved a wide range of customer problems involving logic errors.
• Assisted product owners with decision making, for their web-based application.
• Collect and documents the feedback from different stations.

Confidential, Plano, TX

Senior Business Analyst

Responsibilities:

• Facilitate meetings with stakeholders for gathering requirements.
• Responsible for daily standup, pre-sprint planning, and sprint planning meetings.
• Also responsible for conducting retrospective and demo.
• Documented user stories in JIRA.
• Coordination with UX team within JCP for requirements and UI.
• Work along with the Scrum Master to maintain good health of the project.
• Performed multiple iterations of regression test for the final product.
• Worked with third party vendor for requirements and clarifications.
• Offshore coordination with QA, Developers and Business Analysts.
• Utilized ALM for defect management.

Confidential, Dallas, TX

Sr. Business Analyst

Responsibilities:

• Performed Gap analysis on project repositories and present findings with recommendations.
• Responsible for all the ceremonies as part of the agile initiative.
• Facilitated the retrospective and demo.
• Documented user stories with acceptance criteria on JIRA.
• Facilitated meetings with product owner for sprint planning and pre-sprint planning sessions.
• Coordinate with various teams within SWA for requirements and clarifications.
• Spearheaded the inception sessions for team to gather high level user stories and estimates.

Confidential, Seattle, WA

Scrum Master

Responsibilities:

• Facilitate meetings with stakeholders for gathering requirements.
• Responsible for daily standup, pre-sprint planning, and sprint planning meetings.
• Also responsible for conducting retrospective and demo.
• Documented user stories in version one.
• Facilitated meetings with third party vendors for analytical requirements.
• Overall coordination with various different teams within Boeing for requirements and UI.
• Report directly to the Project manager with the overall health of the project and burn down.
• Used Remedy to log, prioritize and assign issues to developers.

Confidential, San Jose, CA

Sr. Business System Analyst

Responsibilities:

• Reached out to different prospect teams within Cisco, for their interest in the Sandbox environment.
• Provided the necessary access for teams to interact and collaborate in the sandbox environment.
• Facilitated requirement sessions with Stakeholders to understand their needs.
• Analyze the software to figure out if the stakeholder needs can be met.
• Mocked up stakeholder requirements on the sandbox environment.
• Documented user stories on the WebEx Social tool.
• Analyzed different third-party tools to fulfill business requirements.
• Spearheaded the weekly Executive Summary Presentation to the management team.
• Experience working with teams based around the globe (UK, India, Australia, US, Hong Kong)

Confidential, Eagan, MN

Sr. Business Analyst Mentor

Responsibilities:

• Responsible for documenting project artifacts at different phases of the project life cycle.
• Responsible for writing use cases.
• Responsible for writing the test cases for the project in Quality Center.
• Responsible for writing the acceptance criteria for user stories
• Facilitating meetings with business and various other technical and non-technical teams for requirement gathering process.
• My roles also involved providing to the end users (NASH team) about the product and how they can better serve the customer.
• Used remedy for issue logging and assignment.

Confidential, Richfield, MN

Business Analyst/Scrum Master

Responsibilities:

• Act as Scrum master for the project
• Responsible for implementing agile methodology throughout the project life cycle.
• Updating wiki with necessary documents and artifacts.
• Responsible for writing user stories in JIRA.
• Assisted QA team with testing in various QA environments.
• Responsible for writing the acceptance criteria for user stories, which was used as an input for QA team to write their Test Cases.
• Facilitating meetings with business and various other technical and non-technical teams for requirement gathering process.
• Coordinating with offshore team on a daily basis.
• Responsible for running burn down chart report for daily stand up.
• Facilitate Pre-planning and sprint planning meetings.
• Lead the demo and retrospective meetings.
• Documenting user stories, acceptance criteria, Knowledge Transfer (technical), various release management stuff and project status.

Environment: MS Word 2010, MS Project 2010, MS Excel 2010, MS PowerPoint 2010, MS Outlook, MS Visio 2010, JIRA, Green Hopper, Wiki

Confidential, Saint Paul, MN

Lead Business Analyst/Scrum Master

Responsibilities:

• Lead a team of 3 Business Analysts
• Responsible for the eligibility, enrollment, payment and the System Integration modules.
• Spearheaded meetings for gathering Business Requirements.
• Facilitated and participated in business meetings with the state government teams and various vendor teams
• Involved with the Business Process Modeling work.
• Responsible for creating Business Requirement Document and various other artifacts, as part of project documentation.
• Responsible for running and analyzing reports, as requested by the Business.
• Involved with mapping of different business transactions involved in a process.
• Coordinated work with technical teams based in Florida and Ukraine
• Participated in daily stand up meetings.
• Facilitated sprint planning sessions involving developers, QA and business sponsors.

Environment: MS Word 2010, MS Project 2010, MS Excel 2010, MS PowerPoint 2010, MS Outlook, MS Visio 2010, Business Objects, JIRA, Green Hopper, Enterprise Architect

Confidential, San Francisco, CA

Capability Manager/Business Analyst

Responsibilities:

• Subject Matter Expert for the Common Data input and distribution team.
• Responsible for creating Business Requirement document for the project.
• Created a SharePoint site for storing all the documents.
• Responsible for running reports using business objects.
• Worked closely with the business sponsors for gathering and understanding Business Requirements.
• Conducted JAD sessions with different teams to identify business rules.
• Updated Issues, Risks and Assumption sheets after every weekly status meetings.
• Provided project status to project manager and capability lead on a weekly basis.
• Provided support for teams by acting as coach and first point of contact for assistance.
• Scheduled WebEx sessions with business sponsors based virtually and gather required information for requirement gathering.
• Responsible for creating and updating documentation at different phases of the project life cycle.

Environment: MS Visio 2007, MS Word 2010, MS Excel 2010, MS PowerPoint 2010, Share Point 2010, MS Project, Outlook, WebEx, Business Objects, Quality Center.

Confidential, Minneapolis, MN

Sr. Business Analyst/Scrum Master

Responsibilities:

• Worked on couple of projects with different methodologies (Agile and waterfall)
• Responsible for interacting with third party vendor, customers and internal teams for gathering high level business requirements.
• Responsible for leading the daily standup meeting.
• Responsible for updating the Version One with teams' effort and producing burn-down chart.
• Participated in discussions around different work streams for the mobile initiative.
• Worked closely with Product Manager, legal team and Software Engineering teams.
• Helped create documents for different stage of the project.
• Executed and reported on planned tests, report and manage defects on Quality Center.
• Assisted testing team with creating test plan and test strategy
• Entered requirements, product backlog, issues, risk etc in Agile Tracking software "Version One".
• Hands on experience with using Microsoft SharePoint for documentation, version control and security of the deliverables.
• Coordination with global teams on a daily basis.
• Helped create reports and report findings, using omniture.
• Managed multiple testing tasks across maintenance releases and systems under development.
• Responsible for preparing documents for different phases of the project.
• Documented and tracked defects and fixes and ensure fixes do not adversely impact existing functionality.
• Provide status reports to QA Manager and Lead.

Environment: MS Visio 2007, MS Word 2007, MS Excel 2007, MS PowerPoint 2007, Share Point, MS Project, Wiki, Outlook, Version One, Quality Center, Omniture

Confidential, San Francisco, CA

Sr. Business Analyst

Responsibilities:

• Responsible for interacting with Medical vendors, customers and internal teams for gathering high level business requirements.
• Participated in discussions around Federal Mental Health Parity.
• Worked closely with Product Design and Software Engineering teams as functional/design specifications are designed and developed.
• Involved in all phases of software development life cycle.
• Executed and reported on planned tests, report and manage defects, and regress software fixes for new and existing builds.
• Responsible for System Configuration Management for the project.
• Entered requirements, test cases, and test executions in Mercury Quality Center.
• Hands on experience with using Microsoft SharePoint for documentation, version control and security of the deliverables.
• Conducted test case walk-through with the designer, programmer, and team leads.
• Managed multiple testing tasks across maintenance releases and systems under development.
• Analyzed system impact during design reviews and product integration and troubleshoot test failures.
• Communicated product testing knowledge across development and QA teams.
• Responsible for preparing documents for different phases of the project.
• Documented and tracked defects and fixes and ensure fixes do not adversely impact existing functionality. Provide status reports to QA Manager and Lead.

Environment: MS Visio 2007, MS Word 2007, MS Excel 2007, MS PowerPoint 2007, Share Point, MS Project, Outlook, Business Objects, Crystal Reports, Facets

Confidential, Scottsdale, AZ

Business System Analyst

Responsibilities:

• Translated the business needs into system requirements, communicating with the business on a non-technical level, and with the System Analyst on a more technical level.
• Identified, researched, investigated, analyzed, defined and documented business needs and processes.
• Prepared Flow Diagrams for the existing system using Visio.
• Conducted meetings with Offshore Development team and worked as liaison between development team and Business team
• Involved in designing and inputting in the scope document and project charter.
• Worked along with Technical Architects and Developers on the System Design.
• Participated in the identification and documentation of business requirements, Collected and documented business processes as well as business rules.
• Conducted user interviews, gathered requirements (Enterprise wide and Vendor only).
• Helped in creating annual project budget.
• Practiced Software Configuration Management (SCM) for handling changes in the project.
• Responsible for running weekly defect report using business objects and reporting it to the delivery lead.
• Designed and developed Use Cases, Activity Diagrams, Sequence Diagrams, OOD using UML
• Identified, researched, investigated, analyzed, defined and documented business needs and processes.
• Prepared Requirements traceability Matrix and mapped test cases with requirements documents.
• Responsible for providing post implementation production support for the Business Object tool.
• Used detailed knowledge of application features and functions to assess scope and impact of business needs throughout analysis and completion of all enhancement specifications.

Environment: MS Visio, MS Word 2007, MS Excel 2007, MS PowerPoint 2007, MS Project, Business Objects

Confidential, Bloomington, IL

Sr. Business Analyst/Scrum Master

Responsibilities:

• Managed a team of 7 business analyst.
• Responsible for status reporting, financial burn-down reporting, needs for consultants, time and resource allocation.
• Worked on different project methodologies (Agile, Waterfall and hybrid)
• Liaison between the business line, operations, and the technical areas throughout the project cycle at the delivery level.
• Trained and mentored the business analyst with all the technology and processes.
• Conducted JAD sessions with business sponsors, developers and testing team.
• Involved in Technical Writing sessions with ODAs.
• Facilitated Delivery Management meeting and provide detailed status report of all the projects.
• Experience with using SharePoint for document storage, sharing and version control.
• Developed and prepared business requirement and procedure to process data.
• Surveyed different people with an array of background on dependency management service request.
• Responsible for preparing white paper on dependency management process at State Farm, with recommendations to improve the process.
• Mapping business requirements and business rules from Requisite Pro with corresponding test cases in test manager.
• Part of the Project Portfolio Management (PPM) team.
• Leading the team on Daily Defects status and Progress meetings.
• Report defects and discuss status with Project managers.
• Assisted testing team with manual testing.
• Actively attend meetings with fellow testers and other groups to evaluate the progress and performance of the application.

Environment: MS Visio, MS Word 2007, MS Excel 2007, MS PowerPoint 2007, MS Project, Share Point, Lotus Notes, Share Point, Requisite Pro, Clear Quest, Business Objects, Primavera

Confidential, Miami, FL

Lead Business Analyst

Responsibilities:

• Facilitated and gathered requirements and created Use Cases by extensive requirement gathering sessions and JAD sessions with the Business Lines, Operational groups and subject-matter experts.
• Submitted status reports to the higher management on the progress of the project on a regular basis.
• Created “As is” and “To be” system documents to show the current and proposed functionalities of the system.
• Conducted Gap Analysis by brainstorming with Developers, Architects and Business users to get the low level ‘To Be’ / proposed environment.
• Acted as testing coordinator for all the projects.
• Assisted the testing team with writing test conditions for different phases of the project.
• Uploaded requirements, test conditions, test results and screen shots in Quality Center.
• Created and deployed new business processes, synchronize business information in multiple business applications on diverse platforms.
• Facilitated in the overall management of the projects including risk analysis and mitigation, status reports, client presentations, defining milestones deliverables and establishing critical success factors.
• Coordinated with the Off-shore team in various deliverables.
• Mentored a team of Business Analysts and trained them with Method 1 documentation.
• Facilitated meetings for American Express Business Analyst Forum to discuss issues and concerns with peers.
• Recently ed as the Star Performer for best Business System Analyst.
• Responsible for updating the deliverable in real time, using SharePoint, and using the site to send out these deliverable for approvals.
• Responsible for updating the New Accounts Service Portal aka NASP with any new requirements.

Environment: MS Visio, MS Word, MS Excel, MS PowerPoint Lotus Notes, Quality Center, Share Point, WebEx, Web sphere, Caliber.

Confidential, Los Angeles, CA

Business Analyst

Responsibilities:

• Responsible for creating major documentation for the project.
• Created a repository to store all the documents.
• Worked closely with the client in gathering and understanding Business Requirements.
• Responsible for gathering status reports from different teams and presenting them to the higher management.
• Conducted JAD sessions to identify business rules.
• Prepared presentations and demos for SCM orientation.
• Conducted walk through of the entire SCM process with the users.
• Updated Issues, Risks and Assumption sheets after every weekly status meetings.
• Provided all the team members with up-to-date meeting minutes.
• Escalate process area implementation status and performance to senior management.
• Provide SME support for teams acting as coach and first point of contact for assistance.
• Maintain software baselines and ensure that all artifacts are properly placed under configuration management.

Environment: MS Visio, MS Word, MS Excel, Lotus Notes, Microsoft Visual SourceSafe.

Confidential, Saint Louis, MO

Business Analyst

Responsibilities:

• Studied and assessed the clients systems and business processes.
• Coordinated with different business entities and came out with a better solution.
• Interviewed client for project requirements.
• Lead team through the requirement gathering.
• Supported the billing department in sorting out different methods for payments.
• Provided end-to-end product management.
• Conducted walkthroughs with the different department heads to have a deeper understanding of the requirement.
• Created project plans taking into consideration projects’ mission, process flows, timelines, and requirements to document them.
• Created and Reviewed Use Cases.
• Facilitated Joint Application Development sessions to identify business rules and requirements and then documented them in a format for inter and intra departmental review.
• Documented the User Manual and trained the end users for the application.
• Involved in full Software Development Life Cycle.
• Created System Requirements and Use Cases.
• Assisted in Manual Testing of the Application.

Environnent: MS Visio, MS Office Suite.

Confidential, Detroit, MI

Market Research Analyst

Responsibilities:

• Accumulated system requirements from various departments through surveys and interviews.
• Gathered user business requirements by meeting business users and generated business models and use cases.
• Conducted individual and group (JAD) sessions with business and technical units.
• Created use case document to elaborate user experience taking into account the business objective.
• Drafted business use cases such that any future changes could be easily manageable.
• Prepared the requirements specification documents.
• Suggested measures and recommendations to improve the current application performance.
• Interviewed the managers and senior executives to understand the requirements.
• Authored progress and completion reports which were then submitted to project management on a weekly basis.
• Interaction with the developers to report and correct bugs.
• Created use case scenarios and documents work flow and business process.

Environment: MS Visio, MS Office

Confidential, Cincinnati, OH

Business Analyst

Responsibilities:

• Worked with the Mortgage and Equity department.
• Interacted with the software development team and executive team to liaison the business requirements to ensure that the application under development confines to the business requirement.
• Directly interacting and assisting project manager and team members to allow compliance with successful testing of project within time and cost.
• Used Rational Requisite Pro for managing the requirements. Documented Use Cases and Use Case Models using Rational Rose.
• To write detailed SLA (Service Level Agreement) and SDM (Solution Delivery Methodology) for business.
• Organized meetings with the development teams to elicit use cases and document them.
• Involved in the analysis of the functional, technical specifications, data mapping document and conceptual diagrams.
• Supervised meetings with the DBAs to discuss the database requirement.
• Identified critical areas of business risk and modified the business process to reduce the same.
• Preparing status report, charting out schedules, allocation and management of technical and human resources using MS Excel and Project.
• Conducted walkthrough with the development team and stake holders.
• Analyzed the security implementation of the application with respect to user’s perspective.
• Performed Gap Analysis for new functionality requirements, as well as prioritized them based on actual business needs so as to align them with the product release roadmap.
• Performing Data analysis and generating Datasets for quantitative analysis.
• Designed, Developed and Implemented Risk Management System for Equity and Equity Options.
• Performed risk calculations for loan options.

Environment: Requisite Pro, MS Visio, MS Office, Rational Requisite Pro, RUP.

Confidential, Dearborn, MI

Business Analyst

Responsibilities:

• Responsible for sales and delivery of information technology consulting services and business process analysis reviews in the US market. Consulting services consisted primarily of business continuity planning, quality assurance reviews, project management analysis and information technology assessments.
• Performed business impact analyses, formulated Business Continuity Teams, created Disaster Recovery communication plans, updated existing policies and procedures to adhere to the Business Continuity Plan, researched hot site locations and developed business unit questionnaires for inventory and vendor tracking.
• Managed and performed business measurement process and vulnerability assessments of information technology departments for manufacturing companies, financial services and healthcare providers. Reviews included assessing the business control processes, technology architecture, risk management practices, and system delivery and support procedures.
• Involved with all stages of SDLC. Managed complex roadmap for delivering application development projects.
• Identified Core Business Processes, defined target market segment for clients.
• Collaborated with software development teams to ensure that results meet functional requirements.
• Analyzed business requirements and created functional specifications for developing online services.
• Bridged communication between the client and the project team.
• Developed and conducted internal programs for developed applications.
• Developed and updated documentation and course materials.
• Managed project risk management and business process analysis reviews over the implementation of different applications.
• Coordinated with the offshore team and helped them analyze the requirements.

Environment: Requisite Pro, MS Visio, MS Office, Rational Requisite Pro, RUP.

Confidential

Business Analyst

Responsibilities:

• Organized and held relevant project meetings to maintain co-ordination between groups.
• Attended appropriate project governance forums to represent the project.
• Executed projects with attention to detail and follow-through.
• Detailed, timely reporting of status and escalation of issues.
• Completed and developed business requirement updates while working with user groups to define priorities.
• Worked with Project Manager to create project schedule and tracked project status using MS Project.
• Interacted extensively with clients to successfully and swiftly identify and resolve problems, and integrate system enhancements.
• Managed allocation of resources to ensure project /contract deliverables.
• Managed complex projects that had multiple customers, high volume and long time-spans.
• Assisted users with prioritization of requirements and conduct review sessions.
• Developed work flow diagrams for business process of the company using Microsoft Visio.
• Wrote the software development plan and held meetings with the developers and forwarded information and documents to them.
• Involved in gathering and understanding the business requirements.
• Promoted positive, professional, fun work environment.

Environment: MS Visio, MS Office