SUMMARY:

• Broad and diverse experience in business operations, project management, IT Risk and contracts management, focused on bringing projects to successful completion through superior communication and cooperation.
• Project Management Implementation of Best Practices Change Management Business Analysis Process Improvement Budget/Forecasting Requirements Gathering Team Management Governance Process

TECHNICAL SKILLS:

Frequently Used Tools: MS Project, Clarity, Outlook, SharePoint, OneNote, WebEx, GoToMeeting, Skype/Lync, Word, Excel, PowerPoint, PDF readers/makers

PROFESSIONAL EXPERIENCE:

Confidential

Enterprise Digital Program Manager

Responsibilities:

• Prioritized SmPs wif the Business and worked them from inception through warranty wif teams from Systems UI, User Experience, Content Management Services, as well as the Business Owners from Desktop and Mobile.
• Also ran more PMO centric projects for these same areas.
• Worked wif the PMO Lead to enhance the SmP Delivery Process

Confidential

Enterprise Shared Services Project Manager

Responsibilities:

• Projects involved improvements to existing processes and introduction of all new processes involving Ariba, SAP, Data Warehousing, Ab Initio and Tibco
• Worked wif teams across the United States, Europe and India.
• Reported status to senior management, Business participants and Area Leaders in weekly, bi - weekly and monthly meetings.

Confidential

Business Development Services Project Manager

Responsibilities:

• Scheduled and deployed installation and conversion services to over 2100 locations over a seven month period.
• Reviewed Master Services contract and provided input during contract negotiations wif new payment processing vendor.
• Worked wif Deployment Team to develop processes and communication for corporate and retailers around new stores, new processing equipment and EMV chip cards.
• Worked installation troubleshooting for retailers installing new credit card readers and assisted wif customer service calls.

Confidential

Information Services Group Project Manager

Responsibilities:

• Suggested improvements and changes to the PMO methodology on non-waterfall engagements and bundled plans.
• Worked wif teams across the United States, Europe and India.
• Reported status to senior management, Business participants and Area Leaders in weekly, bi-weekly and monthly meetings.
• Worked on as many as nine projects of various complexity, size and schedule, simultaneously.

Confidential, Meadows, IL

Sr. Project Mgr./Bus. Analyst

Responsibilities:

• Interfaced wif business partners and corporate IT to define project scope, schedule, and resolve issues.
• Analyzed client business needs to create continuity and recovery plans using company proprietary software.
• Created and distributed project communications to ensure all stakeholders were involved and apprised of project status, issues, and progress.
• Worked wif senior staff to define template BCDR requirements, create implementation plans for the new process, and worked wif staff to understand and utilize the process.

Confidential

Business Analyst/Project Manager

Responsibilities:

• Implemented governance structure and worked across the organization to implemented new processes. Was the ‘go to’ person for questions regarding the new process.
• Responsible for tracking and maintaining scheduled exit of temporary service agreements (TSAs) as HSBC & Capital One separate the combined data and infrastructure.
• Worked across platforms, work streams, and companies interfacing wif other project managers and SMEs to institute and execute platform and data migrations, as per exit plans.
• Reported up to TSOC on project change control, process implementations and overall TSA progression status.

Confidential, NA

IT Project Manager

Responsibilities:

• Maintained project schedule and conduct analysis on slipped tasks, upcoming milestones, and dependencies.
• Researched, reported and escalated schedule variances.
• Tracked inter-project and task dependencies focusing on impact to schedules at the project and program level.
• Maintained project documentation for status, program-level risks and issues, impact analysis and mitigation plans.
• Escalated risks/issues to project directors and business unit directors wif follow up on resolution and closure.

Confidential - Skokie, IL

Business Operations Consultant

Responsibilities:

• Sought ways to improve process after each wave through lesson learned meetings.
• Worked wif Solutions Engineering SMEs on the creation and refinement of business tools and templates to bring a uniformed approach across the different practices.
• Worked wif Legal to create a more consistent template for statements of work.

Confidential - Lombard, IL

Business Partner Services Manager

Responsibilities:

• Overhauled product return governance wif GN North America home office to provide faster response.
• Worked alongside Global Supply Chain and Product Marketing on product movement from manufacture to warehouse.
• Mitigated invoicing issues and provided monthly revenue projections.
• Served as lead on project to migrate the Enterprise and Mobile product databases into one consolidated database.
• Established business model to improve time and cost by moving to online customer ordering.
• Implemented move to web based ordering for customers.
• Spearheaded cross functional training wifin mobile division and from mobile to call center & office division.
• Created documentation for new online ordering systems.

Confidential - Elk Grove, IL

Account Manager

Responsibilities:

• Forecast cost of project materials, fabrication, transportation, and installation and managed project to those estimates.
• Worked wif local municipalities on permitting process and their exemptions and exceptions.
• Performed field surveys of buildings, malls, and foot and vehicle traffic to determine best signage placement.

Confidential - Barrington, IL

Business Operations Manager

Responsibilities:

• Managed several deployment projects wif million dollar budgets for large named corporations
• Created centralized control and review for client contracts, including MSAs, NDAs, and SOWs, and managed vendor agreements wif top-name IT hardware and services companies.
• Created format for and managed departmental financial reporting.