SUMMARY

• Over 20 years of experience in Information Technology organizations implementing solutions and providing services to customers.
• My professional roles included Business Analyst, Project Manager, Operations Supervisor, and Systems Analyst in a multitude of industries and applications including banking, semiconductor, manufacturing, healthcare, university, and ecommerce.
• High proficiency brainstorming in cross - functional teams to systematically document and deconstruct processes to discover opportunities for improvement.
• Common tools are quality Alteryx workflows, flow charts, data maps, complex Excel spreadsheet tools for analysis/metric reporting, SharePoint, and phased implementations using SCRUM and Agile techniques.

CORE COMPETENCIES

• Project Management
• MS Excel Expert
• Pivot Tables
• Vendor Management
• Business Process Improvement
• Risk
• Management
• MS PowerPoint
• Data Analysis
• Quality Assurance
• Enterprise License Management
• Vulnerability Management
• Windows Server
• Patching - SCCM
• Data
• Classifications
• Problems Solving
• Consensus Building
• Configuration Management
• Reporting
• Alteryx Workflows
• Datacenter operations
• Change Management
• Contract / SOW
• LEAN strategies
• Documentation
• Customer Service
• Agile / Scrummaster

TECHNICAL SKILLS

Software: Alteryx, Microsoft Office (Excel, PowerPoint, Word, Access), Microsoft Visio, SharePoint, Active Directory, BMC ITSM, SCCM, vCenter, HP ILO, Foglight, Qualys Security Application, Big Fix (IBM endpoint Manager), HEAT (help desk), ZenDesk (help desk), Remedy (help desk), My IT / SmartIT (help desk), ServiceNow (help desk), Windows 7, Windows 10, Windows Server 2003-2016, MS Exchange, Plutora, OneDrive, Everbridge, CyberArk, VBS, SQL

Hardware: Cisco UCS, FlexPod, HP Servers, Copier/MFP Infrastructures (Xerox, Ricoh, HP), Networking Infrastructures, IBM Backup, Lenovo / HP / Dell laptops and desktops

PROFESSIONAL EXPERIENCE

Confidential, San Jose, CA

Sr. Business Analyst / Project Manager

Responsibilities:

• Lead Alteryx development engineer for Operating Systems products reporting
• Prototyped automated Alteryx reporting of existing reports to demonstrate potential value
• Implemented automated Configuration Management drift report reducing cycle time (days)
• OS and Firmware Patch Remediation non-Compliance Reporting
• Developed process to export and combine Patch Management data, asset, and ownership info
• Applied Security Risk Policy criteria to report and communicate non-compliance to CTOs, CIOs, respective teams and the corporate Security Steering Committee
• Developed Excel Tools and Alteryx workflows to automate and simplify monthly tasks
• Oversaw cadence and establishment of monthly communications
• Hosted learning sessions and ad hoc data analysis for internal audiences
• Assisted in the development and documentation of weekly OS Patch Management reports
• Collaborated on aging and burn down reporting to combine Vulnerability and Patch management data
• Lead meetings to review requirements and gain consensus

Confidential, San Jose, CA

Sr. Business Analyst / Project Manager / Operations Lead

Responsibilities:

• Assistant lead of project to split PayPal/ Confidential internal server infrastructure and datacenters
• Hosted daily global scrum meeting to track, build, migrate, and move ~3000 servers over 3 months
• Project Manager for Global Windows Patching process, monthly cycle wif change management, UAT, SQL DB source reports to develop trended metrics for executive level reporting
• Assisted in the deployment of Qualys Vulnerability scanning software, data presentation, and remediation strategy for the Office of the CIO
• Co-authored IT Security Policy, lead enforcement initiatives to a successful release and passed audits
• Lead projects for VMware ESXi upgrade to 5.5, VMCA, vCenter 6.0, Windows 2003 EOL, server request and provisioning portals
• Developed plan for data center migration of ~166 RU, including 160 ESXi Cisco UCS environment designed to host ~1000+ servers wif room to grow
• Develop business intelligence and data analysis tools to merge content from SQL data warehouse, including SCCM, ITSM, CMDB, and SharePoint
• Vendor Management: Windows Patching Service, standard hardware procurement, CISCO SWEEPS and HP 4-Wall Support contracts
• Collect requirements from global IT and business customers to support change management, host provisioning, 2 factor autantication, password management, and global Windows Patching
• Document process flows and contribute to process re-engineering to optimize efficiencies
• Tracked assets in collaboration wif Asset Management and Sites using SAP, Trace, ITSM, and SCCM
• Document Processes and Procedures - Work procedures, self-help instructions for customers, infrastructure mapping, data mapping, Visio flows, migration planning, service overviews, standard operating procedures, server life-cycle, Change Management, Licensing optimization, and configuration management
• Enterprise Support - Active Directory administration, SharePoint Admin, software deployment using SCCM, vCenter, HP-ILO, CyberArk, MS Office VBA scripting and SQL reporting

Confidential, San Jose, CA

Business Analyst / Project Coordinator / Systems Engineer

Responsibilities:

• Local Network Administrator for Shriram Center, Stanford School of Engineering IT
• Designed and lead the build out of all wiring closets (IDF) to support wiring bible sheets
• Provided physical LAN switch capacity planning for Shriram Center
• Surveyed all faculty and move captains to collect requirements for smooth transition
• Audited/corrected bible sheets, coordinated, planned, and implemented all port activations
• Created a master XLS tool to track all moves, adds, and changes to Shriram Center network
• Support planning projects by providing qualitative and quantitative reports as requested by PMO
• Managed ZenDesk queue and provided ongoing support maintaining 99% customer satisfaction
• Developed self-help documents, change management communication, coordinate training
• Coordinated services to external groups: Customer, HelpSU, CRC, and hardware vendors
• LAN Support: Desktop to IDF connectivity, netdb node management, VLAN assignment coordination, firewall changes, troubleshoot VLAN to client via provided tools

Confidential, San Jose CA

Systems Engineer / Project Coordinator

Responsibilities:

• Document Processes & Procedures: Work procedure, self-help for client, and infrastructure mapping
• Projects: Recycled 10 years stored hardware, cleanup data center, CAPA remediation, Boston Scientific acquisition readiness and transition support, restructure access rights and directories, archive unused data, and reset Xerox printer environment wif full documentation for ongoing support
• Vendor management: Xerox, Metech, Recall offsite Storage
• Onsite and remote support of all IT related systems: Computer, VOIP Phones, Smart Phones, All-in-one printers, desktop deployment, and support process improvement,
• Enterprise Support - Active Directory administration, IBM backup, physical network, software deployment using SCCM, print queues, SecureDoc encryption
• Windows XP to Windows 7 migrations, production floor test and validation
• Enterprise applications: JD Edwards, Agile, ServiceNow, WebEx
• Class 100 clean room training and certification

Confidential, Palo Alto, CA

Systems Analyst / Business Analyst

Responsibilities:

• Software and Hardware Support
• LAN Support: Desktop to IDF connectivity, coordination wif network team
• HIPPA certified, Operating Room protocol certified
• Change management, process documentation, asset management, imaging, general troubleshooting in the field, remote desktop, and over the phone
• Windows 7 migration and hardware refresh project coordination
• Support improvement projects and provide qualitative reports and analysis as events are encountered
• Brainstorm and collaborate wif management on sustainable solutions, process improvement and helpful documentation
• Operating Systems: Windows 7, Windows XP, OSX, iPhone, Citrix
• Applications: Office 2010, EPIC, Adobe, Bitlocker encryption, Remedy, productivity applications
• Hardware: HP/Dell Computers, office and label printers, iPhone / iPad, various medical devices

Confidential, San Jose, CA

Business Analyst/ Independent SOX Auditor

Responsibilities:

• Lead project phases to research and discover data elements, analyze risks, and test controls for customers
• Coordinate team effort to complete audit on time
• Communicate wif key stakeholders, develop team testing plan, monitor inputs/outputs, track progress, and collaboratively verify results
• Create complex MS Excel templates to evaluate, normalize, and test data integrity for audit
• Quantitative research interpreted into qualitative measurements and summarized reporting
• Assess risk, recommend controls, and process improvement to pass formal IT audits
• Create and publish scorecard for Executive Management (MS Excel and MS PowerPoint)
• Brainstorm, recommend, and track improvements into subsequent assessment cycles

Confidential, San Jose, CA

Systems Engineer / Business Analyst

Responsibilities:

• Lead project to research product sales process and inventory tracking to generate qualitative assessment seeking methods to generate additional revenue
• Provided Executive Summary and action plan to owners to show value opportunity and recommended changes
• Develop process flows as-is and delivered proposal to drive improvements (Visio flowchart)
• Managed Enterprise License Agreements on behalf of customers
• Investigate and brainstorm wif cross-functional team to document environment for root cause analysis and opportunity for process improvement
• Maintain and improve customer site information and support documents in SharePoint Cost savings analysis and projection based on iterative changes

Confidential, San Jose, CA

Project Manager

Responsibilities:

• Lead Project to replace aging world wide server infrastructure and data management processes for testing products wif documentation of architecture, rights management and change control procedures
• Collect requirements from key stakeholders to discover root cause and design solution
• Prototype architecture for redundant storage and data flow over a global network
• Benchmark competing solutions to determine best design wif cost analysis
• Implement solution at local site, documenting delivery plan for subsequent phases
• Coordinated Project to deploy new Cisco voice over IP system to replace existing Nortel digital phones, participated in physical deployment and server configurations
• Cost analysis, benchmark competing products, multi-phased delivery
• Lead project to deploy and administrate BigFix (IBM Endpoint Manager) security management tool
• Vendor Management: Negotiated new Microsoft Enterprise Software Licensing Agreement, Soft Choice (LAR), Dell, BigFix, Cisco, and Ricoh printer relationships on behalf of Information Technology organization
• Support PC environment 200-1 support ratio, domain accounts, clients, and network
• Developed Excel tools to extract and publish qualitative and quantitative trended metrics from HEAT call management system (Oracle DB) for management weekly review