SUMMARY:

• Seasoned business professional with over ten years of experience in diverse business environments in Fortune 500 firms.
• Significant expertise in technical, business, credit and financial analysis, risk management, compliance and process improvement initiatives.
• Well versed in Business Analysis, Capital Markets, Secondary Markets, Business Intelligence, Compliance, Project Management
• IT Audit and Sarbanes Oxley. Recognized for ability to solve and mitigate risks and complex issues. Natural leader with excellent ability to lead and motivate employees. Resilient and personable.

PROFESSIONAL EXPERIENCE:

Confidential, North Carolina

Business Analyst, Consultant

Responsibilities:

• Partnered with the Front Line Unit, Operational Risk and Compliance partners to identify, control and mitigate key risks within the Global Technology and Operations Compliance department.
• Built, documented, implemented and maintained Business Requirement Documents, Functional and Technical Specification Design documents (FSD and TSD), data, complex quantitative models and analytic solutions using the Agile methodology. Achieved approval and validation of models through governance and compliance processes.
• Identified and communicated the challenges and opportunities associated with each business problem to an executive audience, informing the decision - making process. Used SharePoint and Documentum for storing and updating records and documents.
• Lead projects and meetings with hands-on analysis and quantitative modeling, drawing from a breadth of operations research methods to choose the right tool and the right level of complexity to solve Confidential ’s most challenging business problems.
• Contract ended after 4 months. Was not renewed due to loss of funding.

Confidential, North Carolina

Business Analyst, Consultant

Responsibilities:

• Created and developed business requirements to implement new and modified processes. Created FSDs and TSDs to define the requirements to be implemented by the software developers.
• Designed, implemented and monitored the progress of business requirements and wrote Agile User Stories (SCRUM) using JIRA and Salesforce for the Customer Solution Center in the Strategy and Customer Experience department.
• Data analysis and process mapping of customer service solutions metrics. Found ways to drive efficiency and improve business processes by addressing business opportunities/issues and develop formal recommendations.
• Provided updates via meetings to business leadership, IT partners, LOB partners and project leads regarding business analysis deliverables and the application of new or revised processes.
• Contract assignment was only for 4 months for a special project.

Confidential, North Carolina

Compliance Business Analyst, Consultant

Responsibilities:

• Reviewed and analyzed customer accounts within the Wells Fargo Financial group to detect unusual or suspicious activity for remediation. Applied AML policies and procedures to screen and monitor customer accounts.
• Gatheird and analyzed weekly reports via MS Excel and MS Access databases containing over 300 customer accounts for analysis.
• Applied Enhanced Due Diligence (EDD) procedures to ensure that both the bank and customers are compliant with AML regulations, the Corporate Identification Process (CIP), Customer Due Diligence (CDD) and standards along with Financial Crimes Compliance (FCC).
• Participated and led discussions and created business requirements by conducting focus sessions, group meetings and stakeholder interviews.
• Short term contract assignment that was only 2 months for a special project.

Confidential, North Carolina

Manager, Global IT Operations and Compliance

Responsibilities:

• Leadership and management of the information security, audit and compliance departments to ensure proper timely tracking and resolution of issues and facilitating remediation efforts so as to reduce risk.
• Liaised with the audit, project management and business analyst teams to integrate Information Security Governance into the planning, development and execution of policy standards.
• Trained and mentored new hires. Leading of weekly meetings to discuss status updates.
• Generated reports on monitoring risk factors, compliance, quality of business systems, including disaster recovery plans regarding security.

Confidential, North Carolina

Sr. Business Analyst, Consultant

Responsibilities:

• Updated and maintained over 65 external vendor applications to ensure active employees had system access.
• Created and updated technical and business requirements to set up remote access system automation for the Capital Markets Credit Risk Operations department.
• Followed the Dodd-Frank Act and Basel III processes to understand and adhere to regulatory requirements necessary for closure.
• Worked closely with the Compliance and AML departments to assess and mitigate risk of external applications of employees ensuring ongoing compliance.
• Facilitated meetings with developers, management and team members to explain business processes.
• dis was a short-term contract that was only for 2 months for a special project.

Confidential, North Carolina

IT Business Analyst II, Consultant

Responsibilities:

• Provided technical and data analytical support to Information Architects, Developers and Programmers for implementation and modification within the IT Strategy and Architecture department.
• Created documentation to explain the Strategy and Architecture business processes and functions such as BRDs, FSDs, TSDs, manuals, data modeling, work flows, spreadsheets and PowerPoint documents and loaded them into the SharePoint site.
• Created, managed and maintained the Strategy and Architecture SharePoint site by keeping documents up to date and within department guidelines.
• Liaised between external vendors, business units and internal software development teams to gather and explain metadata, create documentation to explain data lineage, including relationships between different data. Compiled and created PowerPoint, Visio, Excel and Word documents and led presentations.
• Contract assignment was for 5 months.

Confidential, North Carolina

IT Business Analyst, Consultant

Responsibilities:

• Responsible for redesigning the Service Now Service Catalog to enable user-friendly access to end users and to improve the overall experience. Used the Agile methodology to analyze business processes.
• Created and prepared BRDs, TSDs and FSDs for the Service Catalog by conducting interviews, document analysis, requirements workshops, Qualtrics surveys, business process descriptions, use case, business analysis and workflow analysis. Used MS Excel, MS Access and MS Project to gather data and prepare business requirements.
• Proactively communicated with management, systems analysts and developers in the IT Integration and Production Services department to analyze information, technical and functional requirements and delivering business requirement documents.
• Recognized strategic implications of problems and issues with the Service Catalog and generation of alternative ideas and solutions.
• Assisted in developing initiatives on process/workflow improvements and program/policy changes.
• Lead meetings to communicate strategic initiatives to explain effective ways to streamline processes that will increase efficiencies as a result of redesigning the Service Catalog.
• Contract assignment ended after 10 months.

Confidential, Glen Allen, Virginia

Sr. Data Analyst, Consultant

Responsibilities:

• Created, prepared, manipulated data and ran reports using Excel, Access and SQL to show the degree of risk involved in extending credit and lending money.
• Analyzed data trends using the Agile methodology, data models, Metadata and delivery of metrics from the sales and marketing departments to evaluate risk, trends and best practices to increase business with both existing and potential consumers.
• Worked with business analysts and project managers to analyze and evaluate levels of expectations to credit standards and come up with recommendations to improve existing processes and new processes resulting based on customer needs.
• Used MS Excel and MS PowerPoint to give presentations to management on a semi-monthly and monthly basis.
• Generated financial ratios to evaluate customers' financial status to provide recommendations based on earnings, payment histories, assets and purchase activity.
• Analyzed and researched credit data and financial statements for existing and potential customers who requested loan modifications to ensure compliance with internal risk guidelines.
• Contract ended due to my relocation to Charlotte, NC from Richmond, VA.

Confidential, Glen Allen, Virginia

Business Analyst, Credit/Margin Department

Responsibilities:

• Developed strategic performance metrics, data modeling and scorecard reporting. Synthesized data from multiple sources to test and analyze for various operations departments so as to provide accurate informed decision making using both Waterfall (SDLC) and Agile methodologies.
• Gatheird, prepared and manipulated / ran reports of data using UAT, Excel, Access and SQL to ensure that the final business solutions met both functional and technical requirements to support the business needs on a weekly, monthly and quarterly basis.
• Supported projects as assigned to manage impacts to existing processes and also aided in the development of new processes resulting from these projects.
• Collaborated closely with fellow business analysts, project managers, the IT department and management to find ways to increase efficiencies and enhance processes through metrics and quality performance resulting in a 46% improvement in these processes.
• Facilitated and presented monthly reports to all levels of management to explain effective ways to enhance processes that would streamline processes and increase efficiencies.
• Performed ad hoc functions to analyze critical financial analysis of clients' margin brokerage accounts to make sure they were in compliance with the firm, Federal Reserve and NYSE.
• Performed treasury cash transactions such as money transfers via ACH and Fed Wire for receipt to cover equities in the required timeframes to prevent any account violations.
• Worked with the Mutual Funds, Options Desk, IRA, Alternative Investment, ACATS (account transfer), as well as Cash Management departments to ensure that securities/equities were covered by cash and that margin (loans against securities) were sufficient to cover trades in a timely manner.
• Provided compliance and AML advice to brokers to ensure quality standards, reporting, process flow analysis and procedural documentation.
• Worked with the compliance and risk teams by following the AML, Dodd-Frank, Basel, Anti -Terrorist and fraud prevention processes associated with cash and securities to ensure integrity and confidentiality of brokerage transactions by brokers, their assistants and all operations associates.
• Received numerous excellence first s, shared success s and recognition from senior and directmanagement for excellent quality of work and job performance.