Senior Project Manager, IT PMO Resume Lexington, MA - Hire IT People

SUMMARY:

Project planning and management of both business - driven and systems development projects.
Defining business requirements and developing functional specification documents.
Utilizing system development life cycle methodologies (Waterfall and Agile).
Developing quality assurance strategy and test plans.
Workflow analysis and documentation.

PROFESSIONAL EXPERIENCE:

Confidential, Lexington, MA

Senior Project Manager, IT PMO

Responsibilities:

Successfully managed hardware upgrade project for corporate clinical systems, including several development, test and production mainframe environments
Successfully managed project to create an interface between a home-grown enhancement request application to the Clarity portfolio management system.

Confidential, Watertown, MA

Project Manager, Senior Products PMO

Responsibilities:

Successfully moved a significant number of clients to a retiree health exchange in a compressed time period.
Managed feasibility study to expand product offerings in to new service areas.
Led interdepartmental team to successfully implement new referral processing rules for the Senior Care Options product line.
Managed IBM Smartcloud conversion project which required a Windows operating system upgrade for 150 users prior to implementation.

Confidential

Project Manager and Business Analyst

Responsibilities:

Estimated project resource needs, documented business requirements, wrote user test cases, and coordinated business user acceptance testing.
Successfully managed provider portal project that reduced client’s average time per transaction from over 15 minutes to less than one minute.
Seamlessly transitioned eDelivery services to new vendor, resulting in reduced costs, streamlined features and enhanced service levels.

Confidential, Boston, MA

Senior Analyst, IBM Transition Team

Responsibilities:

Performed detailed analysis of all internal software applications and system outage events in the prior calendar year for use during service level agreement negotiations between IBM and BCBSMA.
Designed and documented management tools to be used during contract negotiations with external vendors. Trained staff in their use and attended negotiation meetings to ensure compliance.

Confidential

IT Business Analys

Responsibilities:

As Testing Analyst, performed detailed gap analysis between version 9.0 and 10.0 of Quality Center application. Maintained internal help desk for internal Quality Center users.
Continually updated technical environment documentation to accurately depict current state of each of the 13 system environments.
Participated in weekly testing team bug fix meetings for an enrollment system transition project. Resolved issues as required.
Performed initial setup of 112 projects within a new project resource tracking application.

Confidential

Manager, IT Project

Responsibilities:

Identified compliance issues and worked to their resolution.
Led, managed, and mentored project coordinator staff.
Developed and maintained archiving and reporting systems to support department leadership.
Reviewed and authorized projects to be implemented based upon compliance to standards.
Successfully converted project deliverable archive from internal shared drive to a secure intranet-based document storage application.
Developed and conducted Orientation Sessions for all incoming Project Managers/Applications Systems Analysts.

Project Management Office Consultant

Confidential

Responsibilities:

Established and maintained a centralized, consistent, and auditable project deliverable archive.
Developed and documented departmental procedures in comprehensive step-by-step manuals.
Created and maintained a six-month rotational Project Coordinator Intern Program. Trained, coached, and mentored Interns, increasing their knowledge and coordination skills.
Supervised junior staff in performance of compliance related administrative and project coordination activities.

Product Deployment and Support Manager

Confidential

Responsibilities:

Developed and implemented deployment plans and reported results to senior management.
Successfully managed a project to install POS devices in over 1200 participating physician offices in a one-year period, which resulted in over 80% of primary care physicians having access to the network.
Successfully recruited, hired, and trained Product Support teams to achieve a 93% customer satisfaction rating from providers in a 1995 survey.