SUMMARY

• 9 years of progressive IT experience in the capacity of Business Systems Analyst, Scrum Master (PSM Certified), Project Coordinator and Single Point of Contact (SPOC) for deliverables.
• Strengths include conducting JAD sessions for documenting customer business processes, user stories creation, workflows and requirements.
• Defining and communicating business needs, documenting and maintaining business requirements, documenting business rules required by the solution, and partnering closely with business stakeholders to achieve consensus on major project deliverables.
• Experience working on projects with Waterfall, Agile and Blended environments.
• Experience in gathering requirements for transformation/re - engineering projects, POS Web applications, Middleware, Backend and Vendor applications.
• Experience in creating Mockup screens when needed as part of gathering requirements.
• Research and find prospective vendors, schedule Demos, create cost-benefit analysis and business cases to support new project proposals.
• Worked closely with Quality Engineers, System Engineers, Development, and Product Management to define requirements and measure success.
• Developed Acceptance scenarios including expected inputs, expected results and test data.
• Experienced with creation of documentation using templates, following writing standards for documentation (User Stories, BRD’s, Use Cases).
• Developed User Acceptance Test and End to End Testing Test
• Scripts and actively participated in User Acceptance Test and End to End Testing.
• Thorough knowledge and maturity in all the phases of Software Development Life Cycle (SDLC) and familiarity with industry standard best practices and frameworks such as Waterfall, Rational Unified Process (RUP), ITUP and Agile Methodology (Scrum).
• Has worked in various business domains such as Airline, Mortgage, Travel and Financial Services.

TECHNICAL SKILLS

• Gathering, Analyzing, Specifying, Validating, and Tracking requirements for a project/service request. Conducting and Facilitating JAD sessions, excellent presentation skills, writing Use Cases.
• Use Case Design, Process Flows, UML, Rational Requisite Pro, Rational Clear Case, Rational Clear Quest, MS Project, Rational Unified Process
• RALLY, CALIBER, VISIO, MS Power Point, MS Project, MS Excel, SharePoint, Version One, INTERACT, Plan view, SAP Success Factor

PROFESSIONAL EXPERIENCE

Confidential

Sr. Business Systems Analyst

Responsibilities:

• Conduct numerous requirements gathering sessions with SMEs, Product Owners and business stakeholders to elicit, validate and document Business Process Flows in the form of User Stories.
• Created process flows and business flows by collaborating with the development and business teams.
• Served as conduit between developers, architects, and designers, and with internal businesspartner and/or vendor companies.
• Extensively worked on Rally, created Epics/User stories, provided estimate points, and created the new iterations.
• Participated in prioritizing/ranking User Stories and planning Sprints.
• Led the daily standup meetings for the Sprints.
• Raised Change requests for several deployments in Service Now.
• Responsible for Project status tracking and reporting, capture meeting minutes, gathering approvals.

Environment: MS Office Suite - MS PowerPoint, Word, Excel, MS VISIO, Confluence, Dash, Jira

Confidential

HR Business Systems Analyst

Responsibilities:

• Conducted numerous requirements gathering sessions with SMEs, Product Owners and business stakeholders to elicit, validate and document Business Process Flows, Use Cases, User Stories and Mock Ups.
• Created BusinessRequirements Document (BRD) & Functional Specification Document (FSD)
• Created process flows and business flows by collaborating with the development and business teams.
• Served as conduit between developers, architects, and designers, and with internal businesspartner and/or vendor companies
• Provided technical/functional assistance in identifying, evaluating and developing systems and procedures that are cost effective and meet user requirements
• Extensively worked on Rally, created User stories, provided estimate points, created the new iterations.
• Participated in prioritizing/ranking User Stories and planning Sprints.
• Worked on Learning Hub, TechOPs (Key Qualification, TCA), a web-based application that uses qualification satisfaction data from Learning Path and displays that data in a matrix, allowing the user to easily see what their status against a broad range of qualifications is.
• Involved in the implementation of SAP Success Factor modules (Recruitment Management/Onboarding, SAP Hybris-Cloud for customer)
• Worked with the technical teams to configure SAP Success Factor modules based on AA standards.
• Built an internal SharePoint Portal for Team Member Service Center IT Support to track the requests submitted by Advisors and for the Admin to view all the requests coming in and resolve them. A small workflow functionality was implemented for this SharePoint Portal.
• Performed Data Mapping exercise for Core HR System.
• Worked with applications like IDM; Documentum; Telephony; Live Chat; Covington, SAP Success Factors Time & Attendance; Mercer; HR Case Management; JetNet LiveEngage; Genesys; FMLA, Pre-employment clearance
• Worked on Site Minder Integrations.
• Responsible for Project status tracking and reporting, capture meeting minutes, gathering approvals.
• Tracks/reviews IT,business,and vendor deliverables.
• Tracks issues & risks for the projects and work closely with the teams in resolving/mitigate them.

Environment: MS Office Suite - MS PowerPoint, Word, Excel, MS VISIO, Planview, SharePoint 2013, Rally

Confidential

Business Systems Analyst

Responsibilities:

• Conducted numerous requirements gathering sessions with SMEs, Product Owners and business stakeholders to elicit, validate and document Business Process Flows, Use Cases, User Stories and Mock Ups.
• Participated in prioritizing/ranking User Stories and planning Sprints. Escalated issues to leadership team as necessary. Triaged Sprint testing results and tracked defects/issues/questions to closure.
• Written FSD & Use cases and created workflows for Language Preference Indicator; Engagement Indicator Logic, Short Sale, Super Letter; PFA (Pre-Foreclosure Application) projects.
• Perform Sprint Reviews, derive Project metrics and report performance to stakeholders at appropriate intervals and documented lessons learned.
• Tracked and reported project schedule to management thru weekly/monthly productivity metrics (including burn down charts, velocity charts, defect resolution rate etc.)
• Involved in story grooming sessions for different projects and kept track of stories in JIRA and ALM.
• Managed project development from initiation to closure involving department or cross-functional teams focused on the delivery of projects into a finished state and within a predefined deadline utilizing SDLC methodologies.
• Did walkthroughs of Use cases with the development team and the testing team and answered any of their concerns.
• Developed and maintained project artifacts in line with the governance model.
• Proactively managed project dependencies and identify potential workarounds
• Performed initial QA testing to ensure system changes meet defined requirements as well as providing feedback to QA and Development teams regarding test cases, scenarios and scripts.
• Have worked on PEGA which was used extensively for its case management capabilities.

Environment: MS Office Suite - MS PowerPoint, Word, Excel, MS VISIO, JIRA, ALM, SharePoint 2010, MS Project, PEGA software.