PROFESSIONAL SUMMARY

• Above 9 years of extensive experience in the field of business analysis, project management, business process design, object oriented analysis and data analysis.
• Experienced in supporting all phases of SDLC from analysis, design, coding, unit testing, system testing and user acceptance testing.
• Expert in eliciting and analyzing requirement, using graphical representations and mock-ups.
• Planned and conducted workshops, JAD sessions, and detailed analysis for the development teams.
• Excellent in managing requirements from project inception to implementation.
• Experienced in business process definition, risk analysis and use case analysis.
• Experienced in defining current process and practices in documents and visual/graphical format to identify key touch points. Conducting gap and data analysis between as-is and to-be process.
• Developed business flow diagrams, Activity/State diagrams and Sequence diagrams so that developers and other stakeholders can understand the business process.
• Extensive experience in visualizing the design of the system by ER Diagrams and web page mock-ups.
• Proficient in writing requirement traceability matrix and test scripts.
• In depth knowledge of Waterfall, Agile Scrum methodologies.
• Proficient in bug tracking and configuration management tools like Jira and PVCS tracker.
• Experience includes System, Functional, Performance and User Acceptance testing.
• Possessed extensive knowledge of problem solving techniques and excellent analytical skills coupled with good communication and interpersonal skills describing a committed team player.

TECHNICAL SKILLS

SQL, MS Visio, Ms Office, MS Excel, MS Word, MS Project, MS SharePoint, Ad-hoc Reporting and analysis, Use-case, Requirement gathering Techniques, Data model, Agile, Scrum and Waterfall Methodology, Jira, HP QC, PVCS, SVN

Professional Experience

Confidential

Senior Business Analyst

• The purpose is to incorporate multiple enhancements to the existing system developed to perform core operations of commercial and personal lines of business. It also includes reporting enhancements to better assist in making underwriting decisions. The project also includes enhancements to factor in more parameters to accurately calculate policy premiums and better actuarial functions.
• Communicated project requirements, business issues and made recommendations.
• Assisted the project manager in developing use cases and project plans and also managed changes using Jira.
• Very well experienced in writing SQLs for data analysis and provide pseudo code to development team to be put in design documents.
• Experienced in analyzing feasibility and risk analysis to identify the business critical areas from the user's perspective.
• Worked with gathering requirement from stake holders and SME by interviewing them, also prepared questionnaires and receive their feedback.
• Worked in defining the scope of the project by doing gap analysis, preparing required artifacts, and then creating the functional documents for design and implementation of the project.
• Worked closely with the SME, business users and developers, to facilitate and better understand the project.
• Created use case diagrams, flowcharts and process models, by documenting business work flows both by text and by activity diagrams.
• Experienced in writing detailed and descriptive BRDs, FSDs, Traceability Matrix, Test plan documents.
• Participated in JAD sessions with different stakeholders, and resolved their issues.
• Worked with creating system and user acceptance test case scenarios, and communicated with clients accordingly.

Confidential

Business Analyst

Project: Sales Incentive and Call Center Reporting

• The project is to develop capability to calculate sales incentives for the call center representatives within US and around the world. The call handling statistics reporting were produced to enhance the VRU capabilities and minimizing average call handle time to provide excellent service and reducing expenses.
• Served as a liaison between internal and external customers for new architecture, engineering, and provisioning business changes, enhancements, and new implementations.
• Communicate information in a clear concise, credible, and timely manner to optimize customer relations.
• Very well experienced in writing SQLs for data analysis and provide pseudo code to development team to be put in design documents.
• Identified process improvements, gathered and analyzed business requirements, and produced detailed functional and/or technical requirement documentation and workflow processes diagrams for implementation.
• Successfully conducted JAD sessions, which helped synchronize the different stakeholders on their objectives and helped the developers to have a clear-cut picture of the project
• Created Use cases, and developed detailed Use Case Diagrams and Sequence diagrams describing how actions are to be carried out using MS Visio.
• Participated on and supported various corporate implementations, business initiatives by analyzing impacts, and conducting feasibility studies and cost benefit analysis.
• Experienced in writing detailed and descriptive BRDs, FSDs, Traceability Matrix, Test plan documents.
• Gathering, storing, accessing analyzing data to help business users make better decisions

Confidential

Business Analyst

• This project involves enhancing the system to develop capability to analyze the trends and top selling clothing line in the stores. The project also involves building the requirements to produce in house ERP system to generate purchase orders based on the point of sales data from the stores.
• Facilitated Planning and Forecasting, Product Development, Production Planning Control, Sales Analysis, Purchasing, and Inventory Management related projects and activities.
• Analyzed competitive product offerings for features and benefits, as well as price points.
• Trained peers on new technology systems. Provided new employee orientation training.
• Analyzed business cases for new product development investment initiatives.
• Involved in pricing and launch timing decisions for new product.
• Installed quality measures to ensure that only the highest-quality product reached the store.
• Instrumental in developing marketing strategies, such as sale planning, development of customer discount and reward cards and introduction of credit card transactions in conjunction with ICICI Bank.
• Maintained account relationship with dealers and sales force.
• Extensively used ERP package including automated purchase order generation and inventory management systems.

Provided vendor management and development of new vendors to improve profitability and product quality.