SUMMARY:

• Business Analyst with over 6 plus years of experience as in focusing mainly on the Software Development Lifecycle (SDLC) principles of Agile Methodology.
• Excellent organizational, interpersonal, communications, teamwork, & leadership skills with proven skill to interact across multiple levels of organization.
• Advanced knowledge in Gathering Information and Integrating it into IT Systems, & Documenting Business Requirements.
• Experienced with end - to-end project planning & management.
• Provided Analysis & Documentation of Workflows, data collections, end-user report details & other technical issues associated with several applications.
• Configured rebate agreements, assigned condition types, & activated rebate processing, within the SAP SYSTEM.
• Familiar with Application support, IAM, oracle and SAP tools.
• Negotiated & Communicated with business clients, vendors, field & leadership to develop strong relationships to ensure objectives are addressed & expectations are managed.
• Implementation experience in SAP Procure to Pay and Order to Cash.

SKILL:

System Development Life Cycle Oracle Primavera 6.0 Application Support

SAP ECC 6.0 R/3 4.6, 4.7 Training & Development HP Service Center

MS Works, SharePoint, Visio, Excel, PowerPoint Tableau

Systems Support / Analysis End User Training

WORK EXPERIENCE:

Business Analyst

Confidential, Houston, TX

Responsibilities:

• Managed eManager which is a web-based performance & attendance system used by front-line supervisors and managers to view their employee's attendance & performance records.
• Gathered Business Requirements, analyzed data/workflows. Defined scope & progressed from Problem Statement to well-documented design.
• Supported senior accountants with cost analysis & financial reporting functions.
• Coordinated all internal/external presentations, meetings and audit sessions.
• Assisted with data clean-up and preloading efforts within the clinical applications assigned.
• Identify & determine the needs of the business, both departmentally & cross-functionally with a focus on business processes & the systems that support those processes.
• Integrated all confidential financial data & documentation for health care clients into newly Implemented Accounting Systems.
• Documented performance reports, business conduct related files to maintain updated and accurate records within management systems.
• Coordinate the development of compelling technology solutions related to new business opportunities.

Business Analyst

Confidential, Dallas, TX

Responsibilities:

• Organized and Conducted requirements elicitation meetings with various businesses.
• Collected functional requirements from clients for Salesforce technology enhancement & initiatives.
• Led Internal training sessions & Created in designing relevant training material.for business users to enhance their understanding of Salesforce technology functionalities.
• Coordinated User Acceptance Testing groups for SalesForce & Microsoft Dynamics ERP systems.
• Provided Analysis & Documentation of Workflows, data collections, end-user report details & other technical issues associated with several applications.
• Documented all Billing defects in Application Lifecycle Management. Worked with data mappers & programmers to test resolutions in order to ensure billing accuracy.
• Led onsite end-user SalesForce & Microsoft Dynamics training for Go-live preparation & Ongoing Application Integration.
• Maintained workflows, approval processes, & validation rules based on stakeholder requirements & maintained reports within Salesforce & Microsoft Dynamics Systems.
• Created various reports & report folders to assist managers to better utilize SalesForce & Microsoft Dynamics as a sales tool.

Business Analyst

Confidential, Dallas, TX

Responsibilities:

• Teamed withBusinessStake Holders, Gathered & Analyzed the requirements using techniques such as Document Analysis, Interviews & Workshops.
• Configured rebate agreements, assigned condition types, & activated rebate processing, within the SAP SYSTEM.
• Initiated requirements gathering via service calls & inter-departmental communications to ensure successful execution of projects and initiatives across functions within the company.
• Negotiated & Communicated with business clients, vendors, field & leadership to develop strong relationships to ensure objectives are addressed and expectations are managed.
• Audited Customer & Material Master Records to ensure accurate document maintenance procedures.
• On-boarded, trained, & mentored new hires on various Agile & CRM tools to perform their job functions.
• Facilitated knowledge transfer & training for end-users to ensure ongoing customer satisfaction.

Application/Support Analyst

Confidential, Houston, TX

Responsibilities:

• Supervised audits of high volume cash processes, approved multiple complex transactions to include deposits, international wires, & account transfers.
• Aided organizational transformation to Agile by coaching leadership & development teams.
• Gathered Business requirements for Integration points & mapped them with Functional requirements.
• Partnered with subject matter experts, requirements analysts, & business analyst to document as much as possible about user requirements for software development in a variety of formats and software tools including Microsoft Word, and Microsoft Excel.
• Participated & clarified to ensure the team has a full understanding of the technology solution, assumptions, risk and costing.
• Created documentation for Sales/Financial products and services.
• Analyzed & Supported internal banking systems which led to the creation of an external customer inquiry web portal.
• Coordinated orientation & training of new employees, across all functions within the bank.