CAREER SUMMARY:

• A seasoned business analyst with a broad understanding of new and trending products, technologies and design methodologies with the ability to provide the technical direction and leadership in the design, development and deployment of solutions.
• Has expertise in various roles that include business analyst, project manager and solution architect, all very important to the cross - functional nature of an Agile Scrum environment.
• Past work includes the following industries: mortgage banking, travel, hospitality, brand loyalty, supply chain, retail and interactive marketing.
• Assumes multiple business and technical roles in small teams and larger Agile development environments, assisting business clients in creating and guiding the implementation of user stories and associated schema.
• Communicates user stories, business rules and other requirements with clarity while requirements clearly and produces the highest quality of work.
• Team player able to work effectively at all levels of an organization with the ability to influence others to move toward consensus.
• Regularly sees through to completion multiple concurrent projects, with minimal direction or oversight.
• Helps business clients identify, clearly define and document business requirements and assist both UI and backend development teams in fulfilling the business priorities.
• Strong business and technical writing skills help in the definition of project scope, statements of work, requirements and collateral business facing documentation to convey information on the project from the standpoints of functionality, status and business value to the brief the product owners on project status expectations from the sprint.
• Analytical and BI skills are helpful to ensure that progress is reported correctly to provide progress and expectation transparency to all involved.
• Has full working knowledge of the entire SDLC in both Agile and Waterfall environments and can spot and resolve obstacles as they come up.

BUSINESS, TECHNICAL & SOFTWARE EXPERTISE:

IDE, Software Development Tools & Platforms: Visual Studio 2015 - ASP.NET, Core 1.0, C#, VB.NET, JavaScript, HTML 5, CSS, VBA, Ruby, Visual FoxPro, Mathematica, XML, JSON, Axure RP, Angular 2, Typescript, Ionic, jQuery, ReactJS, Xamarin, Backbone, Cucumber, Gherkin, Swagger.io, WPF, GIT, Adobe CS, Twilio, Hotjar and of course MS - Office (Excel, OneNote, Word, Visio, Project, PowerPoint)

Design & Support Artifacts: User stories, business requirements, business rules, tollgates, functional & technical specifications, use cases, test plans and strategies, analytics and report design, operating platform models, component & deployment models, target audience personas, business process flows, screen mockups, FMEA infrastructure risk analysis, flowcharts, wireframes, schema, Kanban boards and mind maps.

Project Management, Business Analysis & Requirements Management: CA Rally, IBM Rational RRC, IBM Blue Works, LucidChart, Hilton Enterprise Methodology, HP Quality Center, Quick Test Pro, Confluence, FDD Project, CaliberRM, JIRA, Basecamp, SharePoint, Slack and RuleSpeak.

BI/Big Data, Web Marketing & Analytics, ETL & Data Modeling Tools: Tableau, R, Enterprise Architect, D3, Oracle BI Discoverer, Movation Mortgage BI Platform, MS SQL Server, PL/SQL, Oracle, Microstrategy, MySQL, Access, SAP, CRM, Call Centers, CRS, TOAD, Adobe Analytics, SiteCatalyst, SAP, Google Analytics, WordPress, Balsamiq, SPSS, Hadoop, Neo4j, Nagios and NOSQL.

Methodologies, Environments & Architectures: ASP.NET, iSeries, Windows, UED, OLAP, Web Services, Blockchain, Smart Contracts, Ethereium, HTML5, Agile (FDD, TDD, XP, SCRUM, Behavior Driven Design (BDD)), Waterfall, UML 2.0, BPMN, SOA, OOAD, OOP, MVVM, MVC & Responsive Web Design.

PROFESSIONAL EXPERTISE - DETAILS:

Confidential, Dallas, TX

Sr. Business Systems Analyst / Information Architect

Tools: XMLSpy, C#, XML, noSQL, D3, Angular 2, VS-TFS, Ionic, BPMN, UML, Slack, SOA, SaaS, blockchain, smart contracts, IBM Blue Works, LucidChart, Cmap, Snatchbot

PM Methodology: Agile (BDD)

Responsibilities:

• Built client facing user stories describing all aspects of the UI and assisted principals in their project scope definition.
• Worked with execs on use of smart contracts for their centralized marketplaces utilizing the blockchain.
• Created XSD data contracts for the smart contracts for digital identity, reputation mgmt., dispute resolution, and payments.
• Used UML, BPMN & Concept Mapping tools for process flows, business automation and business requirements for the project.
• Worked on development of NLP chatbots using Snatchbot as alternative messaging experience for users.
• Lead brainstorming and storyboarding sessions building scenarios & targeted user roles for refinement of project scope.
• Built test plan and created test cases used to perform acceptance testing before moving code into production.

Confidential, Irving, TX

Sr. Business Systems Analyst

Tools: Angular 2, VS-TFS, Caliber H2O, C#, VB.NET, VS Code, XMLFox, Selenium, Cucumber, Swagger, Saas

PM Methodology: Agile - BDD

Responsibilities:

• Became an SME of the Decision Services portion of the H2O application from the perspective of the Underwriter role.
• Wrote stories describing the current functionality fishing for variations that would require different test scenarios.
• Built Given-When-Then scenarios with the stories for use by QA for BDD Automated Testing using Cucumber.
• Created scenarios by tracking events and conditions throughout the H2O existing VB.NET code base.
• Performed load and performance analysis on a custom automated testing tool that documented time savings.

Confidential, Dallas, TX

Tools: Jira, Oxygen, C#, XML, BPMN, UML, SaaS, SOA, CRM

PM Methodology: Agile SCRUM (Jira)

Responsibilities:

• Wrote technical user stories from UI stories, and mapped API data to/from UI and various back-end services.
• Worked with data architects, .NET and JAVA developers and UAT testers to clarify precise feature design and data mapping.
• Worked closely with both business and technical teams to ensure continuous delivery process improvement.

Confidential, Southlake, TX

Sr. Business Systems Analyst / PM / Information Architect

Tools: Rally, XMLSpy, Oxygen, C#, XML, SoapUI, OTA, BPMN, UML, Balsamiq, SaaS, SOA, CRM

PM Methodology: Agile SCRUM

Responsibilities:

• Translated business UI requirements into technical requirements for a new web service (SaaS) Booking Engine.
• Wrote technical user stories from UI stories, and mapped API data to/from UI and various back-end services.
• Worked on n-tiered web architectures, SOA and their associated technologies, i.e., XML, SOAP, WSDL, REST and JSON.
• Created and modified XSD data contracts that mapped data for the web service API requests and responses.
• Worked with data architects, .NET and JAVA developers and UAT testers to clarify precise feature design and data mapping.
• Collaborated with business stakeholders that feature definitions were in alignment with the company technology roadmap.
• Insured data mapping and interface agreement between all impacted UI and back-end systems.

Confidential, Richardson, TX

Sr. Business Systems Analyst / GIS Developer / PM

Tools: Sparx EA, ASP.NET, VS-TFS, SOA, C#, HTML, CSS, MS SQL, XML, KML, Gherkin, Google Maps, Balsamiq, SaaS

PM Methodology: Agile SCRUM - BDD

Responsibilities:

• Documented and designed new development methodology to control external software developers prior to the sale of the company to a large logistics provider.
• Designed new web services functionality to augment existing product with weather and crime threats as KML map overlays.
• Designed tablet app to reduce the use of false identities of truckers and trucking companies.
• Created mockups of the application, process flows and storyboards for the client.

Confidential, Carrollton, TX

Project Manager / Sr. Business Systems Analyst / Solution Architect

Tools: Sparx Enterprise Architect (EA), Excel, SaaS, Java, JavaScript, Google Maps API, JSON, Balsamiq, VBScript, SaaS, Nagios

PM Methodologies: BX’s Waterfall - Hilton Enterprise Methodology & Agile - G6 Hybrid of HEM

Responsibilities:

• Integrated digital signage into IT infrastructure to drive low cost room price promotion and advertising of special room features.
• Modeled project UML elements utilizing Sparx Enterprise Architect according to BX’s Hilton Enterprise Methodology.
• Helped executives pick a vendor, properties to upgrade and sign type & size to maximize the effectiveness of a $10MM budget.
• Created content management strategy for publishing marketing digital messages on signage displays.
• Analyzed font use in marketing text for maximum visibility & readability for guests as they are driving by the property.
• Setup policies, procedures and tools to monitor signage network health, connectivity, problem alerting and status reporting.
• Designed new self-service kiosk for unattended check-in of guests using their mobile devices.

Confidential, Carrollton, TX

Sr. Business Systems Analyst / Rational BPM Modeling Trainer / PM

Tools: IBM Rational RRC, Sparx Enterprise Architect, Balsamiq, VBA, Use Cases, Visio, CRM, Business Process Flows

PM Methodology: BX’s Hilton Enterprise Methodology

Responsibilities:

• Developed business requirements, use case models, user stories, screen mockups and business process models to assist call center agents using their website to better upsell rooms and other products to guests.
• Analyzed, corrected and moved existing enterprise design models from EA Sparx to IBM’s Rational RRC.
• Modeled how the Call Center interacts with the HHonors loyalty programs using RRC and Visio.
• Analyzed how Hilton and other hospitality websites did theirs for room upgrades and cross-selling.
• Provided technical and strategic support to a team of 12 building Hilton’s new Ciber - Enterprise Quality Assurance Center.
• Started the EQAC SharePoint Quality Assurance knowledge base for the contractors unable to access RRC.

Confidential, Addison, TX

Project Manager / Sr. Business System Analyst

Tools: IBM iSeries, DB2, SAP, TOAD, MS SQL, Balsamiq, SharePoint

PM Methodology: Waterfall - Six Sigma DAIC

Responsibilities:

• Wrote software designs used to implement loan modification programs including HAMP SD 11, and legal actions against the Bank from DOJ and the FTC.
• Business rules built for multiple Bank business rules engines that process mortgage assets.
• Hunted down data sources and mapped data for various projects across platforms for multiple projects using Toad to review of all SQL databases in Oracle and SQL Server.
• Directed a data security project built to obfuscate NPI data to meet Bank data security requirements.
• Added underwriting documentation to the SharePoint sites created for contractors at B of A and expanded the BR site scope.

Confidential, Plano, TX

Software and BI Developer, Project Manager

Tools: MS SQL, VBA, Access, Oracle, Excel, XML, CRM, Toad, OneNote, SAP, Tableau, Power Pivot, BPMN, UML, Balsamiq

PM Methodology: Agile

Responsibilities:

• Built queries to gather analytics data from 25+ external data sources in several data platforms such as Siebel CRM and proprietary SQL 2008 based CRM and analytics packages across all marketing channels.
• Data mapping of source and target data structures along with the locations of all data assets of insurance and third-party product sales from multiple marketing databases in Oracle and MS SQL and other various data warehouses.
• Specifications and designs created for multiple analytic dashboards and loan processing capacities scorecards.
• Used lead, app and funding pipeline scoring models for a Lead Mgmt. tool to throttle marketing channels to meet capabilities.
• Created storyboards, TAP’s, screen mockups and other interaction mockups for customer approval.
• Contributing Member of Confidential ’s Agile Working Group developing the Agile document flow at the bank.

Confidential, Dallas, TX

Sr. Business Analyst - Solution Architect

Environment: eLearning - Saba, Pedagogue, OutStart, Metrics That Matter, LMS, LCMS, SaaS, Cloud, AICC

Responsibilities:

• Collaborates with Architecture team, Solution Management, Project Management, Development, Quality Assurance, Implementation and teams
• Documents business requirements and integration needs for both internal and external customers.
• Integration of cloud applications, development of process flows, requirements and business rules.
• Working with Saba - LMS, OutStart - LCMS, Pedagogue and other learning systems vendors on a SaaS cloud hosted eLearning project for a large pharmaceutical concern with 60,000 users.
• Created traceable requirements and business rules matrices to optimize CIT, SIT and UAT testing.

Confidential, Addison, TX

Project Manager, Sr. Business / Systems Analyst

Tools: IBM iSeries, MS SQL, DB2, SAP, Balsamiq, Project, TOAD, BPMN, UML, SharePoint, Visio, Confluence, Sparx EA

PM Methodology: Waterfall - Six Sigma

Responsibilities:

• Prevented unwarranted foreclosure on thousands of Bank customers by expediting a fix to a critical software bug.
• Provided analysis and process change recommendations that assisted in breaking process backlogs to ensure the Bank complied with government mandated HAMP loan modification initiatives to save customer’s homes.
• Built bankruptcy and foreclosure SharePoint sites linking design artifacts previously scattered throughout the Bank.
• Implemented release of modification of enhancements to the IRS 1099-C year-end statement for 2010.
• Revamped the automation used by Bank for bankruptcy proof of claim and payment management.