SUMMARY

• Versatile professional with over 12 years of experience managing multiple and/or special projects and streamlining office operations for major productivity gains. Demonstrated ability to gain procedural knowledge rapidly, applying the various computer skills acquired to effectively complete assignments/tasks for the business. Served as primary contact for and between management, developers, business units, vendors and personnel. Maintain excellent written and oral communication skills, negotiation and problem resolution strategies, while retaining a high level of confidentiality. Equally effective in creating spreadsheets, tracking, documentation, memos, procedures, office communication, and reports. Creative problem solver with ability to get the most out of limited resources.
• Equally strong project leadership experience - introduces out-of-the box thinking and problem-solving analysis that improve processes, systems, and methodologies currently in place and exceed business goals and customer expectations.

Computer Skills

• Microsoft Word, Excel, Access, PowerPoint, Outlook
• Administrative Support Project Management Process Improvement Database Management Operational Streamlining

Professional Experience

Confidential

Business Process Analyst

• Provided executive-level support to the President of ITM.
• Responsible for gathering business requirements for new system to be used by internal and external clients
• Facilitated process mapping within business units

Confidential

Business Process Analyst Executive Office

• Facilitated process mapping within business unit
• Identified potential risks and gaps through analysis of current processes
• Implemented suggested and approved process adjustments
• Created reporting tools to measure processes effectively
• Implement team building strategies with associates during process improvement planning
• Communicated any changes made to a database or database-related process
• Performed system maintenance programming, along with process improvement updates
• Liaison between impacted departments to ensure proper communications and tracking/reporting practices.
• Processed monthly reports reflecting supporting documents and the businesses core ratings.
• Initiatives greatly
• increased participation rates and staff capabilities.

Confidential

• Alignment of the various business units, processes and applications in handling of repurchase claims
• Integrated the process with the overall business objective of consolidating two merged companies
• Identified and implemented reporting and controls to meet all users needs
• Promoted communication among various business unit to develop better relationships and processes
• Collaborated with upper management, with occasionally included the CEO, of weekly postings for master reports to accurately reflect repurchase activities.

Confidential

• Promoted from Business Analyst position in December 2005
• Coordinated the reporting needs for divisional management
• Created database programming to meet business needs
• Designed and implemented several key databases increasing data integrity, overall performance improvement

Business Analyst

Confidential

• Evaluated various types of data files to integrate into the servicing system
• Recommended and developed a database application to better coordinate transfers, which helped standardize procedures across two internal units
• Upgraded manual month end reports to an automated version
• Created ad-hoc reports through Business Objects

Database Analyst

Confidential

• Promoted from Senior Specialist
• Proposed procedural change that reduced the manual review of documents for the GNMA Buyout process reduced staffing needs nearly 80
• Provided research, documentation and testing during integration to the new servicing system Worked closely with the project team to ensure that Access databases would successfully integrate with the new servicing platform
• Incorporated a time tracking database to assist in capacity planning for the unit internal/capacity benchmark and forecasting
• Implementation of electronic file processes to outside vendors

Senior Specialist

Confidential

• Proposed and outlined new process for scanning documents that incorporated data via an ODBC connection to assist in quicker filing
• Improved the work flow by 65
• Improved existing custodial file review database by adding universal codes and checklists used by associates during file audits
• Coordinated a file room audit, reducing the number of customer requests and missing documents
• Responsible for departmental month end reports

Confidential

Data Entry

Entered fuel receipts and mileage tickets into system

Receptionist

• Greeted clients and prepared meeting room
• Processed incoming mail
• Answered multi-line phone
• Sorted and mailed checks

Confidential

Bookkeeper, Customer Service, Cashier

• Cash handling and customer service
• Maintained thorough knowledge of store merchandise
• Calculated total payments received during a time period, and reconcile this with total sales
• Handled customer inquiries

Confidential

Customer Service, Cashier

• Provided customer service and cashier assistance
• Maintained thorough knowledge of several duties of the customer service counter
• Responsible for balanced cash draw at close of shift