Microsoft Business Analyst Resume Bellevue, WA - Hire IT People

SUMMARY

Proven expertise in driving business impact, cross - group collaboration, process improvement, and a tireless dedication to KPI excellence.
Strong passion for technology, systems design, business/data analysis and BI, project management, risk management, compliance and operations.
Excellent relationship builder and communicator with experience working with diverse teams, developing an organization-wide strategy for program excellence, engaging and partnering with senior leadership.
Knowledge of Business System Life Cycle and product development methodologies (scrum/waterfall).
Acknowledged for combining business acumen and information technology expertise to develop and execute strategic information technology plans aligned with corporate goals.
Proficient in Microsoft Office Suite (2000, XP, 2007, 2010, 2013, Mac), SharePoint, Microsoft specific tools (MSSales, MSOrder, MSAuthorize, MSInvoice, Informaweb, SAP, IDWeb), Creative Suite 5 (Illustrator, InDesign, Acrobat).

PROFESSIONAL EXPERIENCE

Microsoft Business Analyst

Confidential Bellevue, WA

Responsibilities:

Develop and streamline automated custom SQL based dashboard reporting of US EPG and WW BIF program budgets of over $140M+ analyzing ROI, YTD actuals, committed, and accruals.
Provide white glove support to nationwide sellers and leadership teams to drive 100% AIO, 10Q and IAP completion in WW MS Customer Planning business processes
Conduct weekly/monthly audits of BIF reporting to enforce program ROI, SOW and VL Amendment requirements.
Create business process models, training material, and reference documentation for US EPG Field Sellers in addition to leading corporate training sessions.

Microsoft Business Analyst

Confidential, Bellevue, WA

Responsibilities:

Gathered end to end requirements for internal Microsoft application built for over 10,000+ end users that supports a business process that manages distribution of over 450M annual dollars worldwide.
Advised and consulted business core team consisting of Microsoft Directors and Executives weekly.
Triaged support requests, investigated bugs pre/post deployment and reproduced issues for Eng. Team.
Guided support team in India as Tier 2/3 support liaison between business and engineering with an average 20 high priority issues and around 100 support requests per week.
Gathered business requirements, proposed solutions, assessed alternatives and applied industry best practices for agile/scrum development.

Administrative Assistant

Confidential,Indianapolis, IN

Responsibilities:

Managed product registrations and tonnage reporting in over 30 states as well as South Africa.
Generated and submitted accurate 20+ vendor/customer invoices per day.
Handled all company and personal finances for President and CFO which included event management for conferences, booking flights, scheduling, and bank account responsibilities.
Reconciled all expense reports to company credit card statements.
Modified label on various products per state regulations and managed printing; Graphic design, visual placement and arrangement on brochure and literature marketing.
Managed GPS tracking software on 8 company vehicles
System Administrator duties within companywide Salesforce/Chatter software.
Assisted Sales Department in managing current customers, leads, opportunities and accounts.
Coordinated office management activities for executives and maintained confidential and sensitive documents with discretion in addition to supervising security and building access activations.
Strengthened corporate image during correspondence with vendors, internal staff and clients.
Conducted in depth research on market competitors directly reporting to President and Purchasing Department for new “L Series” product line.
Reconciled 75+ invoices per day on special project for Accounting Department in order to increase P&L bottom line by minimizing invoicing errors in addition to processing over 500 residential and commercial property tax statements.
Headed controls and compliance for Design Department, validating 35 residential modifications.
Accurately prepared background checks, drug screens, and incoming mail for over 60 staff.
Directly advised operations executive by creating “Spread and Profit Report” for weekly review.
Supervised internal escalations regarding unemployment claims averaging 40 per month.
Launched “Client Requirements Report” to efficiently manage drug/background qualifications.
Pioneered record setting 23 background checks in a day to meet exponential demand.
Achieved “Perfect I-9 Completion” for maintaining 100% accuracy for 4 months.

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Microsoft Business Analyst Resume

Bellevue, WA

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