SUMMARY

• Over twelve years of experience in business analysis, requirements elicitation and meeting facilitation.
• Over ten years experience in project lead/project manager role.
• Previous development experience.
• Excellent written and verbal communication skills.

TECHNICAL SKILLS:

• RPG400
• ILE
• iSeries
• COBOL
• CL
• DDS
• SQL
• Visual Basic
• ODBC
• Query 400
• DB2
• Microsoft Word
• Excel
• Access
• PowerPoint
• MS Project
• MS Publisher
• Outlook
• Clarity
• Crystal Reports
• RCL
• Adobe Photo shop
• Lotus Notes
• TL Ashford
• People Soft 8.9
• Direct Source
• DM Plus
• JD Edwards
• Harris Data
• Application Plus
• System 21
• Workwise
• ACT
• Hawkeye
• Client Access
• RUMBA
• Quality Center
• SourceForge
• Caliber
• ICE
• Primavera 6

PROFESSIONAL EXPERIENCE:

Confidential

Business Analyst/Project Manager /Head of PMO

Responsibilities:

• Assist business with preparing Business Justification Documentation.
• Work with business to develop training and UAT plans.
• Conduct JAD sessions with business community to elicit business requirements.
• Create Use Cases to support approved business requirements.
• Document existing and new business process flows utilizing Microsoft Visio.
• Assist Technical lead with the system requirements specification documentation.
• Ensure Business and System requirements are documented in requirements repository system for utilization of test cases.
• Work with Technical leads to determine tasks, resources & time estimates through Work Breakdown Sessions.
• Prepare & Manage Project Plans for IT project implementations.
• Manage project implementation utilizing both waterfall and agile approach.
• Prepare weekly and monthly status reports for stakeholders and management.
• Prepare & Present phase gate reviews to management for approval to move to next phase of project.
• Document project risks and develop action plan to mitigate risk.
• Manage project timelines using Microsoft Project and Primavera 6.
• Prepare & Manage Load to production plans.
• Review project deliverables to ensure required documentation is completed and compliant with Governance process.
• Ensure all required approvals are obtained throughout project life cycle.
• Work with stakeholders to prepare communication plans for both internal and external groups.
• Ensure detailed design documentation is completed and approved before coding efforts begin.
• Work with test leads to ensure test plan documentation is completed.
• Monitor & report defect tracking during testing phase.
• Work with testing team to complete testing cycles and defect resolution.
• Assist in managing cross system/department project milestone completions and schedules.
• Coordinate installation of hardware with external groups.
• Ensure time tracking and milestone completion for project tasks are completed and accurate by all team members.
• Coordinate GO/NO GO meeting with all stakeholders prior to launch of project.
• Conduct post launch surveys with business community and lesson learned reviews.
• Ensure Project Governance is understood, followed, and monitored.
• Responsible for implementation of new Project Management tools.
• Responsible for managing and documentation of IT process improvements.
• Manage portfolio demand and provide executive level views for prioritization.

Confidential

Business Analyst /Project Lead

Responsibilities:

• Prepare & Manage Project Plans for Client implementations of Procurement Tool.
• Work with all stakeholders to understand/gather the business requirements.
• Identify gap analysis and mitigate risk through the formulation of action plans and defined processes.
• Design Process Flows using Visio.
• Design/Implement system set - up/configuration specific to client needs.
• Perform set-up/configuration testing to ensure system is working properly for client.
• Perform Prototype review for all stakeholders.
• Perform in-depth analysis of data to ensure validity of data being loaded into the Procurement Tool.
• Prepare training materials used to train client & internal users.
• Train client & internal users on Procurement Tool.
• Design reports to support client business needs.

Confidential

Project Manager

Responsibilities:

• Work with clients to gather requirements.
• Prioritize & Schedule work flow.
• Proof all graphic designs before they are sent to the clients for approval.
• Document procedures used as training guides.
• Design Marketing information.
• Research promotional items.
• Responsible for ordering materials.
• Processing of Accounts Payable and Accounts Receivable using Quickbooks.
• Make collection calls on Past due invoices.
• Use ACT to track sales opportunities and record client and vendor contact.

Confidential

Systems Analyst/Programmer

Responsibilities:

• Acted as the liaison between the Management Staff, User Community and IT.
• Launched and supported efficient business information systems in support of core organizational functions and operational processes.
• Performed cost-benefit analysis to review and analyze the effectiveness and efficiency of existing systems and identified opportunities for improvement and standardization.
• Created continuous improvement of both project management and new product development focused procedures.
• Responsible for ensuring that projects were accomplished on schedule, within budget, and to the satisfaction of the user community and management staff.
• Held bi-weekly user meetings and major project related meetings.
• Aided in the design & programming of system applications.
• Coordinated/performed system/user acceptance testing.
• Applied PTF’s to keep ERP system current with manufacture updates.
• Reviewed manufacture enhancements and made recommendations to management staff on implementing new functions.
• Trained users on system applications, maintained user profiles and system access.
• Provided daily help desk support.
• Maintained data integrity, data purges, and system backups.

Confidential

Programmer/Analyst

Responsibilities:

• Worked with the Development staff and User Community to investigate gaps between business needs and current system functionality, researched and recommended suitable alternatives.
• Produced functional specifications for user requests and system enhancements.
• Created test plans for quality assurance.
• Managed the status of project requests.
• Worked with consultants to get Y2K errors corrected.
• Processed Nightly back-ups and weekly payroll jobs.
• Aided in the design & programming of system applications.
• Provided support to users on the ERP system and Microsoft applications.

Confidential

Programmer/Analyst

Responsibilities:

• Programmed in both RPG400 and COBOL on an AS400 platform.
• Created user documentation to support system applications.
• Provided limited communication with user groups by answering user questions after implementation and contributing to response on systems problems.

Confidential

Programmer

Responsibilities:

• Researched and designed processes for software implementations.
• Clients included Confidential and UPS.
• Programmed AS400 applications using RPG400.
• Provided training on new & existing system applications.
• Created user documentation to support modifications to system applications.
• Generated and interpreted reports for users and clients.