SUMMARY

• Senior Project Manager and Business Analyst for large, complex business projects/systems.
• Highly seasoned and reliable with more than 14 years of success with a superb customer satisfaction record and vendor management experience.
• Adept at interdepartmental coordination to maximize business functionality and efficiency.
• Proven ability to led projects with complex systems that are flexible, easy to maintain, reuse code and business rules, and that align to business objectives. Adept at managing vendors and resources globally, analyzing technology usage versus company needs working closely with management and developing long - term programs for proper technology usage.
• Excellent Communicator; leverage technical, business and financial acumen to communicate effectively with client executives and their respective teams.

TECHNICAL SKILLS

Platforms/Environments: Windows, MAC

Database systems: MS SQL Server 2008/2012/2016 , MS Access, RDBMS

Programming Languages: SQL, T-SQL, Toad, ERP SAP systems, HPALM (Quality Center), MS Excel (Pivot tables, v-lookups) and PowerPoint, MS Visio and Microsoft Access and Microsoft Project

Tools: CRM, MS Excel, MS Word, PowerPoint. Salesforce.com, TARGIT, Tableau, Visual Studio

Management Tool & Version tracker: MS Project, Visio, SharePoint, SDLC

Network/Protocols: TCP / IP, FTP

PROFESSIONAL EXPERIENCE

Confidential, Bridgewater, NJ

SENIOR BUSINESS ANALYST

Responsibilities:

• Managing opposing perspectives in an efficient manner and work with the project team to seek agreements
• Reporting overall project progress to stakeholders and senior management and ensure alignment to J&J priorities
• Managed off-shore teams to completed User Acceptance Testing and deliver testing requisites on time.
• Worked cross functionally with Scrum master and other teams to update JIRA based on sprint completion.
• Providing proactive guidance and in the resolution of issues, risks, scope changes in projects. Escalating issues, risks, barriers and scope changes to the PMO.
• Applying knowledge of data management practices, technology, and supply chain to identify gaps, anticipate project risk. Liaise with Enterprise Master data management in order to manage project activities related to master data
• Provided weekly updates to management and senior leadership to maintain integrity of the process.
• Working with the team leads to brainstorm solutions around data, processes or other items as needed.
• Organizing workshops, meeting logistics, overall organization of the project activities etc.
• Providing insight andmanagement in project areas as needed.
• Managing team building solutions using Tableau to sell to senior management and validating them using User Acceptance Testing.
• Assist with other project management duties as requested by Buyer related to the scope of the project.

Confidential, White Plains, NY

SENIOR PROJECT MANAGER

Responsibilities:

• Managed daily execution of Enterprise Business Analytics program.
• Led 11 projects with a team of professionals responsible for implementing an automated time and expense reporting system in TARGIT that involved multiple cross-functional and virtual teams up to 50 people working across multiple locations achieved project defined milestones & deliverables.
• Managed off-shore teams of London, India and Singapore, 6 direct reports, enhanced their development, provided feedbacks & performance reviews. Managed vendors & maintained quality of deliverables for business and other clients.
• Managed vendors globally to support business expectations and solution deliverables.
• Led CRM Salesforce.com integration project that is used for customer database, campaign management, email, BLOGS, newsletters and marketing different products using API integrated into Salesforce.com.
• Facilitated meetings, cross-functional team integration, strategic thinking, and advising.
• Created environment for collaborative work for the team to be effective.
• Produced accurate and timely brand forecasts under tight deadlines. Managed multiple competing priorities.
• Handled multiple projects and priorities with exceptional organizational and time management skills.
• Effectively interacted with all levels both within and outside the company in order to establish credibility with professionals on the project teams.
• Resolved and negotiated conflicts or problems with tact, diplomacy, and composure. Understood and motivated others and built effective teams.
• Proactive and analytical thinker with the ability to think outside the box.
• Adept at identifying areas for process and forecast accuracy improvement.
• Conducted stakeholder Joint Application Design (JAD) interviews & facilitated meetings with project teams.
• Played lead role in the reduction of costs of over 1 million dollars per year through improved hardware processing, including the consolidation of multiple websites, database and applications.
• Gathered business and users requirement for new projects and developed project plan to guide software team and vendors at different stages of the project and address all phases of SDLC.
• Developed, documented & implemented new processes & procedures across multiple business groups.
• Led enterprise-wide web-based customer relationship management system (CRM) used to optimize sales & marketing efforts, provide global sharing of customer, contacts, calling activity, and deal pipeline information, and enterprise reporting capabilities. The system, used by employees in the US, Asia and London managed profitable deals worth over $B in commitments with structured deals.
• Successfully Implemented Web-based e-mail marketing communications tool to create and implement personalized, targeted e-mail campaigns in HTML and text formats. Used by in-house marketing staff, eliminating need to share proprietary customer information with outside vendors, saved time to manage and send e-mail communications to over 10,000 subscribers.
• Led project for central repository of energy and environmental brokerage data, accessible through a web-based portal used for data mining, streamlining the underwriting process, reporting & improving business decision making for future deals and acquiring new businesses.
• Initiated User Group and implemented training for over 10,000 users to increase product knowledge.
• Partnered with legal & compliance team to ensure compliance with regulations, policies, standards, procedures.
• Communicated and updated stakeholders and board of directors about projects.
• Managed critical business applications (Trade capture, Commodity trade recording & confirmation platform, Market data repository, NYMEX & Trayport API and make sure their availability 24 X 7.
• Created and managed project plans for different applications required for CRM or brokerage of commodities in different markets to ensure quality and accuracy
• Designed process documentation on the project consistent with internal audit requirements
• Collaborated with cross-functional teams from finance, operations, marketing, sales & accounting departments to provide them analysis in various dimensions to help them in decision-making process for business growth.

Confidential

SENIOR PROJECT ANALYST

Responsibilities:

• Assisted 20 team members, 2 direct reports to extract and analyze data from applications to help marketing and other cross-functional teams in making business decisions.
• Managed heavy transaction processing bank applications (Online Acquisitions, Customer Online Data, Electronic Payments systems). Administered and hosted 2.5 TB+ of databases and on an average 500 GB large databases in development and production servers for reporting business data from their respective applications in the SQL Servers from different sources like Oracle, DB2 that eliminated the vendor’s expenses up to $10 M.
• Created, published and maintained various weekly and monthly financial reports that helped cross function marketing, finance business partners and management in making imperative decisions for their customers, products, channels and also helped in managing and monitoring the portfolios across the businesses.
• Proactively gathered business requirements, processed data mapping, and developed data flow diagrams to optimize the business models that increased the sales in different businesses.
• Reduced the terabytes size of critical applications backups to gigabytes and reduced the backup files to 80% of its original size by using effective backup strategy and methodology.
• Developed reports and various data analysis for marketing, finance teams and created diverse validation scenarios using the business rules and requirements that helped to improve the areas of the businesses from various dimensions.
• Addressed different areas of growth of the businesses to marketing team by performing strategic and demographic analysis by product and various other segments.
• Communicating with senior management and stakeholders about any production or operational issues.