SUMMARY:

• Consistently recognized for improvements, organizational efficiencies and security reorganization projects to realize cost savings, accelerate performance and sustain strategic flexibility for the organization.
• Possess strong customer relation skills and able to interact with different levels of stakeholders, from management, company end users, external users, vendors and auditors.
• Experience with QA testing and user acceptance testing.
• Technical lead on business unit projects for security restructuring and geographic data consolidation.
• Tracking and reporting progress using Excel and Access.
• Use of Agile/Scrum methodology for project coordination. Implementation of ITIL principles.
• Have dealt with several instances of organizational transition to new structures, teams and/or software; requiring creation of Run Books for processes. and Mentoring experience including those of multi - ethnic nationalities.
• Software upgrade project experience. Able to assimilate and contribute quickly.
• Infrastructure Server Systems Administration experience on various platforms (Windows NT through 2008, 2003/08 Clusters SQL Exchange IIS Citrix Linux) as well as server builds for those platforms; virtual and physical. Administration of Active Directory IIS DNS DFS DHCP WINS.
• Other Technical experience with: VMware (VSphere and ESXi) Axway file transfer Tripwire CyberArk SalesLogix Remedy ResolutionOne (AccessData) Forefront Identity Manager SMS/SCCM NetApp HP OpenView WhatsUp Professional Argent Monitoring software PowerShell and VB scripting Bash and Shell scripting Veritas Backup Exec Checkpoint Firewall.

WORK EXPERIENCE:

Confidential

GRC Analyst

Responsibilities:

• Act as clearing house for the quarterly audits of all user/service accounts on FSAs, compiling the list of accounts, directing said information to the proper managers for their approval or revocation of the account access.
• Tracking activity and resolution on spreadsheets.
• Directing the revocations to the systems administrators to have them removed. Supply outside auditors with the documentation for the said possesses for verification.
• Tripwire to monitor changes on FSAs, researching changes that are unmatched in the ServiceNow ticketing systems which tracks known/requested change request or incident occurrences that the Tripwire system automatically resolves.
• When discovered, contact managers of the server systems and obtain change or incident tickets to resolve them.
• Tracking activity and resolution on spreadsheets.
• Also created Run Books on the processes for the eventual turnover process.
• CyberArk to monitor and record all activity conducted using special (PAM) Privileged Access Management accounts on FSAs and use ServiceNow, to verify that the activity has been taken with valid change/incident tickets.
• When unmatched to contact managers to justify the activities were valid and obtain the proper change/incident tickets to resolve the unmatched issues. Tracking activity and resolution on spreadsheets.

Confidential

Business Systems Consultant

Responsibilities:

• Project to coordinate the implementation of new applications servers in the conversion from VAS to BoKS Unix system platforms.
• Acting as a liaison between the client area and technical stakeholders by planning, conducting, and directing the analysis of highly complex business problems to be solved with automated systems.
• Provide technical assistance in identifying, evaluating, and developing systems and procedures that are cost effective and meet business requirements.
• Prepare specifications for system changes.
• Make recommendations for the initiation of systems testing.
• Work on any initial issues upon server turnover, and maintain the VAS to BoKS mapping matrix
• Act as an internal consultant within technology and business group stakeholders by using quality tools and process definition/improvement to re-engineer technical processes for greater efficiencies.

Confidential

Windows Security Analyst

Responsibilities:

• Project coordination of the server environment for the ETDR (Enterprise Threat Detection & Response) Project which was for the directing of the server deployment at Confidential of the ResolutionOne (AccessData) software installation enterprise wide.
• Overseeing the Change Acceptance Testing, Pilot stage installation and monitoring deployment for the eventual full deployment to all Windows based servers worldwide at Confidential .
• Interaction with stakeholders including the managers and IT staff of the different Business Units and Server Administrators of the different server types (e.g., Domain Controllers, SharePoint, Exchange, SQL, Forefront Identity Manager, etc.).
• Tracking the progress during each of the stages, interacting and providing demonstrations of the software capabilities.
• Running test jobs, working with the server administrators while doing performance monitoring to ensure there are no adverse effects of the software.

Confidential

Program Analyst

Responsibilities:

• Transfer of fund information between ten banks and the Treasury Department at Confidential &E.
• Transfer of pension fund information between the Confidential &E SAP servers and the outside vendors.
• Transfer of data regarding Confidential &E mapping information to the supervisors in the field.
• Transfer of Safety Environmental Management Systems information between internal servers.
• Monitoring and maintenance of Axway systems
• Troubleshooting connectivity issues between servers for projects.
• Troubleshooting connectivity issues of both internal and external users.
• Encryption (SSH & PGP) key exchanges and creation.
• Linux Scripting.

Confidential

Server Systems Analyst

Responsibilities:

• Management of site specific Objects, Users, GPOs, Groups, etc., in Active Directory.
• Performed administration and troubleshooting for Active Directory, IIS, DNS and DHCP.
• QA testing and user acceptance testing.
• Technical lead on many business unit reorganization projects. This included international consolidation and also highly sensitive/secure data which required added security efforts.
• Trained 20 new members to the teams. Created and modified related documentation. Served as SME on certain subjects and issues during the transition to the offshore located team operations.
• Administration of Forefront Identity Manager for related geographic region.
• Managed the load balancing on clustered file share & personal drive data servers.
• Virtual (VMware) and Physical Server Builds including Windows 2003 & 2008 (Cluster and standalone) • Web • Citrix • SQL • Application hosting servers.
• Software and Server upgrades and patch testing in in test environment along with performing monthly server update and security patching using SMS/SCCM.
• Provided level II and III support for 300+ servers and printers; administration and monitoring using HP OpenView and internal monitoring software.
• Morning first responder to High Priority issues regarding troubleshooting network, user access and security related issues on Servers, Citrix and DFS links on the SAN File Clusters. .
• Participated in rotating On Call (24/7) for high and emergency priority issues and alerts

Confidential

Systems Administrator

Responsibilities:

• Contractual position serving to back up the other Systems Administrator on general system tasks.
• Monitor the availability and current status of the systems by using WhatsUp Professional.
• Troubleshot the Cisco Wireless Network Access point devices and the server room topology design.

Confidential

Systems Administrator

Responsibilities:

• Contractual position to help with the transitional process of the splitting of the Utility and Corporate units.
• Performed daily Exchange 2003 and Active Directory task functions and monitoring.
• Helped to manage the BlackBerry Enterprise server. Performed software testing and analysis in response to access issues across the new and different domains; including DNS search order determination and other issues.

Confidential

Systems Support Specialist

Responsibilities:

• Primary administrator for Exchange, Citrix, SalesLogix (project lead), Symantec Anti-Virus
• Administered objects in both Active Directory and Exchange.
• Installed, configured, administrated and monitored Windows servers (2003, 2000 and NT), SQL (7 & 2000), Exchange (5.5 & 2003), Citrix (1.8 & XP), ISA server, IIS (5.0), and Linux Red Hat (7.3). Created server/process documentation for the relocation to the new east coast operations.
• Integrated IIS Web servers for use with SQL and the use of Analytics with Cold Fusion and Panorama software.
• Updated and tested public web sites and software on Production and Failover systems.
• Configured and administered IIS, DNS, WINS, DHCP and SMTP, for both internal and external.
• Helped to create and test the Citrix XPe Application Server environment to be used as the primary access point for all Confidential users after the Confidential takeover.
• Worked with Checkpoint (NG and FW-1). Created rules, made adjustments and checked logs.
• Served as Technical Purchasing Agent for the company, working with management and vendors.
• Constructed and maintained the systems tape backups using Veritas Back Up Exec.