SUMMARY

• Business Analysis Expertise: Over 7 years of experience as an Agile Business Analyst/Product Owner of coaching and developing across distributed team of business executives and technical professionals regarding agile roles, routines and responsibilities resulting in a more thorough understating of Scrum/Kanban and faster start up time to developing software.
• Expertise in full software life cycle implementation, upgrades, production support, rollout and enhancements from business analysis, testing, cut - over and migration, go live assistance till post implementation support.
• Made successful use of the opportunity to become part of vendor management and negotiation. Successfully managed high profile regulatory and compliance projects.
• Technical Expertise: Adept in technical design, development and implementation of software applications across operating platforms. Worked on all phases of Agile SDLC. Excellence in designing solutions for wide range of projects.
• Expert understanding of SDLC processes, Hybrid Agile and Agile flavored development methodologies (Agile Framework, Scrum, Waterfall, Principles).
• Expertise in functioning as a bridge between functional business units and IT.
• Experience in Various Business Domains: Multitude of skills, knowledge and experience in various business domains including State projects, Healthcare, Care Management, Hospital & Clinical, Retail, E-Commerce.
• Positive Personality Traits: A natural leader with a positive ‘can do’ attitude. Ability to influence people to perform their best through knowledge sharing and mentoring. Ability to learn new things quickly & easy to work with in fast paced environment.

TECHNICAL SKILLS

Requirements Management: Rational Requisite Pro, DOORS, Caliber, Version One, Lean Kit

Modeling Tools: MS Visio, Rational Rose, Axure Pro, Snag It, iRise

SDLC: Waterfall, Agile, SCRUM, Rational Unified Process

Web Designing: Flash, HTML

Productivity Suite: MS, Project, Word, Excel, PowerPoint, SharePoint

PROFESSIONAL EXPERIENCE

Confidential, Atlanta, GA

Senior Business Analysts

Responsibilities:

• Participated in daily stand ups and created product backlog, wires and facilitated daily work session between developers and product owner/business analyst.
• Expert in current and future processes that impact all users of associate data in Agile Environment.
• Created sketches, wire frames, prototypes, visual comps in an Agile scrum environment.
• Documented, coached and elicited business requirements from business stakeholder, sponsor by writing user stories resulting in a clearer, more detailed and more complete understanding of project deliverables.
• Orchestrate backlog grooming, creating epics and user stories and also assisted IT in the development and implementation of new release process and scheduling with executive team sign off.
• Conduct initial meetings with sponsors and stakeholders to get high level understanding of the need for the business.
• Document initial meeting minutes gathered during the meeting with sponsors and stakeholder and send the same for review to make sure all the needs are captured.
• Generate design document(screen mockups) using Lucid chart and later review with IT team to see if any major changes are to be made to existing database.
• Elicited and documented requirements for Web based Georgia Commission on Reentry Portal for DNA Profiles of Offenders that increased efficiency for the Reentry Portal users decreasing time from average of 2 weeks to 5 minutes.
• Worked with Sheriffs, FBI Agents to understand their need to capture Offender data and enter the same in the Reentry Portal to help Sheriffs, FBI Agents to pull the same data when required.
• Collaborated with cross-functional teams to analyze project requirements, gain an understand of the project and user goals resulting strong communication and successful project completion
• Successfully improved overall customer experience to make the overall site responsive and intuitive.
• Successfully managed project for the redesign and development of all web pages for an internal web server responsible for documenting business needs on day to day basis.
• Provided design support for marketing department though the development of components used in demos and presentations
• Worked closely with clients to analyze business needs and requirements for user-centricity and interaction mechanisms to design optimized websites
• Developed UX startup by utilizing strategic prospecting to secure design clients through various channels, implementing all internal design applications.
• Successfully managed projects from scope to delivery, working directly with various clients in India to understand design goals and organizational needs, utilizing the time between projects and using the UX skills to full potential.
• Redesigned Georgia Web Reentry Portal, Georgia Commission on Family Violence, Pardons and Paroles with strong focus on usability and WSB-TV Atlanta advertiser workflows
• Reviewed clients existing design, wire frames, design for website projects and contributed to daily deliverables
• Work with Georgia Commission on Family Violence to enhance their legacy portal with new functionalities so they can provide the much needed service to the offender for their successful reentry to the society.
• Collaborate with members of the technical team to develop solutions alternatives that meet the business needs.
• Create Project Definition Document to capture the project details, business rules and screen mocks and send to sponsors and stakeholders for sign off.
• Document Solution Request/Change Request based on the project need and update the IT Project Status document to reflect the same.
• Create Release Notes capturing each and every step of the functionality so the user can use the Reentry Portal with the help of Release Notes as a User Guide.
• Worked on the DNA portfolio of the Offender so the Officers can use the database to easily match up the data.
• Conducting weekly updates to Knowledge Articles & Defect log to ensure all information is up to date.
• Conduct Regression Testing of the deployed data in various environments and create a defect log along with the Tester to make sure all the bugs are captured.
• Closely coordinated with both business users and developers for arriving at a mutually acceptable level
• Providing with backup for developing and keeping hold on quality procedures, ensuring that documentation is at appropriate place in Database.
• Performed Gap Analysis of the As-Is and To-Be processes to identify and validate requirements
• Organized requirements into high level Use Cases and low level Use Case Specifications and modeled them into Use Cases, Activity diagrams using Lucid charts
• Developed models that accurately represent the business process and workflows and clearly communicate them to the stakeholders
• Facilitated JAD sessions involving the management, development and user teams for clarifying requirements and facilitating better communication
• Set up definitions and process for test phases including Product test, integration test, system test and user acceptance test (UAT)

Environment: Web-based, MS Word, MS Excel, MS PowerPoint, MS Project, MS Visio, Lucid Chart, Screen castify, Snag It, Awesome Screenshots.

Confidential, Atlanta, GA

Business Analysts/ Test Lead

Responsibilities:

• Document, coach and elicit business requirements from Subject Matter Experts by capturing every detail in Process Mapping document.
• Prepare Process Mapping document to define at a process level, how Confidential ’s ITSM & Confidential ’s ITSM will work together to provide a positive customer experience and present a collaborative ITSM strategy for all issues within the scope of Incident Management.
• Prepare & track Knowledge Articles support scripts for C track Service Desk to understand how the functionalities & calls will be handled on Day 1 ( Confidential & Confidential merger).
• Document all ITSM roles process mapping documents and brought out the touch points within Confidential & Confidential & how the calls & services will be leveraged on Day 1.
• Assist the PM in setting realistic project expectations and evaluating the impact of changes on the organization, planning accordingly and conducting project related presentations.
• Working on C-tracks for ITSM project, C1 Incident Management, C2 Executive White Glove Support Services, C3 Problem, Change, Knowledge, Release, Configuration Management, C5 - Outage Monitor & C5 End to End Engineering tracks.
• Prepare documents for detailed descriptions on how Confidential & Confidential would be interacting and how and when the cross company support will be leveraged on Day 1 based on the Visual Process flow touch points
• Conduct meeting with Confidential Business Analyst, Test Lead, Subject Matter Experts to compare the Knowledge Articles, Test Cases, and Test Scripts on Confidential & Confidential for tight closure of the gaps which might come up during test phase.
• Conducting weekly updates to Knowledge Articles & Defect log to ensure all information is up to date.
• Work with Vendor Management Service & Change Management Manager to make sure all the required information are captured in Confluence Playbook & Confluence Runbook being used by Service Desk to help resolve any issues related to ITSM.
• Work to gather the support script articles from various other teams such as Networking, Identity & Management, Messaging & Collaboration, Corp Apps, HR Finance & made sure all the documents are approved by IT PMO & JOD before sharing them cross-company.
• Participate in managing the scope of application and related changes.
• Prepare and maintain a “Technology Road Map for Confidential - Confidential application with short term & long term goals.
• Evaluate existing procedures and methods identify and document items such as AVATAR database content, ELVIS structure & SERVICENOW applications & subsystems.
• Prepare screenshot of how Confidential can access Confidential Outage monitor link on Confidential Sharepoint and how Confidential can access Confidential Outage monitor link on IT Service Connect.
• Confidential - Confidential merger project mainly focused on how the cross company will operate smoothly on Day 1 and incase of issues how they will be handled and what support will be provided to Confidential - Confidential Executive as well as Confidential - Confidential Associate’s & Contractors.

Environment: Web-based, Healthcare, SharePoint, SQL query, MS Word, MS Excel, MS PowerPoint, MS Project, MS Visio, Axure Pro.

Confidential, Louisville, KY

Product Owner / Business Analysts

Responsibilities:

• Assist the PM in setting realistic project expectations and evaluating the impact of changes on the organization, planning accordingly and conducting project related presentations.
• Experience in Scrum Practices like User Stories, Story Slicing, Backlog Grooming, Release Planning, Sprint Planning, Sprint Review and Sprint Retrospective.
• Experience in daily scrum meeting and guiding or answering questions to QA’s and developers regarding Defect, Technical Specifications Documents.
• Configured and administered VersionOne as the team’s Agile Management tool and provided training to the Business Analyst team to get acclimate with the application.
• Experience with guiding the team to break down large and complex user stories into simplified version of execution.
• As a Product Owner was responsible in maintaining the product backlog, prioritize backlog on an ongoing basis to meet release timelines and scheduling next release and ensured effective implementation of agile process and communicate with end clients and inform the organization about the customer business needs.
• Worked on the unsecured H1 as well as secured provider portal side of Confidential on enhancement & green field projects.
• Worked on the customer facing portal side of Confidential to provide their members with Electronic Health Record (Blue Button - Download my Data) and updated to help members better manage their health & stay in constant touch with their Physicians or Nurse.
• Providing members with notifications related to their Gaps In Care, Prescription refill due, Prescription pickup, Updates on appointments (scheduling, cancelling, rescheduling,, payment due, payment posted) etc.,
• Worked as a Product Owner on recent major project for Confidential such as Clinical Digital Footprint - Diabetes, My Picture of Health, and Integration of Sleep Project and Electronic Health Record Data Management.
• UI design and launch of next generation Healthy Kitchen application including responsive layouts, wire frames, interactive prototypes, visual compositions, research, production and testing.
• Designed and successfully launched Portion Size Plate application including sponsorship accommodations; Delegated work to other Designers.
• Created wireframes and interactive prototypes for online products in Axure; assisted with UI/UX requirements for several digital projects
• Provided UI/visual design support for next phase WebMD web pages including Recipe modules, Sitemap pages, next generation pages and graphic requests
• Design support involving UI/UX, wireframes, prototypes, style guide management, visual compositions, competitive analysis, research and testing resulting in successful launch of Boots WebMD premiere mobile application
• Design support for Boots Web MD website including revenue requests, banners, teasers, promos and publishing. Redesigned search to deliver a more usable and delightful experience and conducted bench marking on product features and design.
• Conducted usability tests, heuristic evaluations and bench marking analyses on Confidential products and presented findings and design recommendations to Product Managers, Designers, and Engineers.
• Worked with the identity team to create new sign in experience for Confidential Products, crafted UX flows, designed interfaces and conducted user studies.
• Interpreted business requirements while conducting detailed design review
• Drafted sketches, flows and wireframes in Axure in Agile and waterfall environments
• Worked closely with different teams ensuring cohesive experiences across different products
• Conducted brainstorm sessions involving different disciplines to solve complex challenges
• Created user stories & worked with development to get the stories ready to move into various sprints & made sure the project gets completed within the timeframe.
• Assisting in redesigning of web pages for new Healthcare reform plans being introduced and the changes being made to the existing Medicare, Vision & Dental plans.
• Created content matrix document for future business purpose. Assist in preparing wireframes and documenting business rules. Worked closely with UX, content & copy team in preparation of COMPs & copydecks.
• Developing requirements for Large and Small glass for Blackberry’s, 4G Smartphone’s
• Conducted meetings with Product Leaders, User Experience team, Architectures, Business Analysts (Onsite and Offshore).
• Document functional requirements, functional specifications and generated use cases from functional requirements and review the same with technical team.
• Daily input in Scrum meetings.
• Conducting meetings with offshore developers and testers.
• Generate functional documents required during requirements gathering phase of the SDLC life cycle.
• Generate timeline to various phases to ensure timely delivery of release and resources to successful completion. Conduct user interviews, gathered requirements and analyzed the requirements.
• Implemented new ICD codes and worked on designing new insurance plans for ‘New Healthcare Reform for 2014’
• Walk through Product Leader with presentation and process flow diagrams during the final call for sign off of requirements.
• Create Process flow diagrams for easy understanding of the process and illustrated the terms with diagrams.
• Working with distributed teams across US.
• Documenting business requirements, business rules, glossary, non-functional requirements and transferred them to one Master Document (Tollgate Solutions) to keep track of all requirements.
• Worked with various team at the same time for different projects.

Environment: Web-based, Healthcare, VersionOne, Axure Pro, Kanban board, Waterfall, Scrum, Agile, MS Visio, MS Excel, MS Word, MS PowerPoint, SharePoint

Confidential, Oldsmar, FL

Business Analyst

Responsibilities:

• Gathering requirements by conducting meetings and brainstorming sessions with end users and Subject Matter Experts.
• Assisted in creating a platform to bring 9 different applications to a single platform.
• Captured all the business requirements with all minute details for Release 1.
• Assisted in preparing wireframes and documenting business rules.
• Conducted meetings with Product Leaders, User Experience team, Architectures, Business Analysts (Onsite and Offshore).
• Scheduled release meeting with Product Leaders and had a walk through with all the documented requirements.
• Experience with Claritas and Spectra applications or other geospatial applications.
• Experience with writing requirements in MS Excel, NPI methodology.
• Understanding of BABOK best practices and techniques.
• Experience with SharePoint document repository.
• Documented functional requirements, functional specifications and generated use cases from functional requirements and reviewed the same with technical team.
• Daily input in Scrum meetings.
• Conducting meetings with offshore
• Point of contact for QA and Development team for any clarification regarding the documented requirements.
• Generated timeline to various phases to ensure timely delivery of release and resources to successful completion.
• Conducted user interviews, gathered requirements and analyzed the requirements.
• Walked through Product Leader with presentation and process flow diagrams during the final call for sign off of requirements.
• Created Process flow diagrams for easy understanding of the process and illustrated the terms with diagrams.
• Worked with distributed teams across US.
• Entry level knowledge and experience with Power BI Tools SAP Crystal Reports used to design and generate reports from a wide range of data sources.

Environment: Web-based, E-Commerce, Scrum, Agile, MS Visio, MS Excel, MS Word, MS PowerPoint, SharePoint, HP Quality Center

Confidential, Hewitt, IL

Business Systems Analyst

Responsibilities:

• Create user stories and guide the development team to break down large and complex user stories into simplified version for execution. Creating the process flow for re-engineering of the Website
• Facilitating meetings with Subject Matter Experts and Developer team for clarification with the requirements documented in Functional Specification Document
• Interpreting data elements, non functional requirements and business rules and documenting them
• Test the user stories for accuracy and compliance to ensure undisputed acceptance and validation of stories
• Working on HPQC and conducting defect meeting to prioritize the issue to business analysts and development teams.
• Coordinate project initiatives with software developers, stakeholders, project managers and software testers.
• Documented, coached and elicited business requirements from subject matter experts by writing user stories resulting in more detailed and complete understanding of the business needs.
• Prepared scheduled and lead meetings between enterprise business and technical resources and multiple vendors in preparation for demonstrations and site visits resulting in more efficient and productive meetings with fewer follow up questions and communications.
• Conducted daily stand up meetings and provided comprehensive support to all end users and stakeholders through training and documentation.
• Building timelines for various modules to ensure the timely delivery of various phases of project and managing project and resources to successful completion of various threads.
• Reporting on change management activities.
• Providing with backup for developing and keeping hold on quality procedures, ensuring that documentation is at appropriate place in Database.
• Experience working with configuration management to on configuration data to provide prerequisite information for change control for activities such as device configuration, hardware additions, and software distributions
• Working on concurrent modules with business users, Subject Matter Experts by conducting requirements gathering and documenting them.
• Designing individual web pages for various modules with MS Visio and Snag It followed by preparation of FSD’s.
• Worked on implementation of new ICD- 9 codes.
• Documenting the requirements provided by Subject Matter Experts in MS Excel sheet and discussing with Developer team, followed by conversion to HTML format by other team.
• Participating in daily Scrum meetings.
• Monitor and enforce compliance with change standards and processes to ensure adherence with established ISO 20K standards
• Scheduling of changes, ensuring that the timing of planned implementations does not conflict with other planned changes or events.
• Worked with backend to write SQL queries to pull in the claims data, medical plans data with vision & dental stand alone.
• Documented business requirements, business rules, glossary, non functional requirements and transferred them to one Master Document (Tollgate Solutions) to keep track of all requirements.

Environment: Scrum, E-Commerce, HP Quality Center, Web Based, MS Vision, MS Excel, SQL query, Quality Centre.