SUMMARY:

• Accomplished IT Business Systems Analyst/Project Delivery Expert with over 12 years of experience leading and managing complex Software Development project initiatives.
• Well regarded for the ability to conceptualize, plan, execute and implement process improvement projects with proven success in achieving continuous organizational improvement goals and other business objectives: arriving at common consensus on the organizational work models to strengthen decision support.
• Represented the Enterprise Testing and Business Analysis Services (ETBS) vertical on Organizations complex, high budget customer facing projects.
• Reduced the overall system integration efforts by 40% between the Organization and its Business Collaborates/ Trading partners - providing precise functional and technical requirements and wireframes.
• Defined the strategy, deployed the tactics and developed the sustainment plan that increased usage of internal self-service channels by 20% by establishing requirements to propose a process for remediation of missing registrations and trace back outgoing data transmissions between Confidential and its trading partners/approved service providers and vendors.
• Developed complex Business Process Workflows, Logical Data Models, Functional and Non-Functional (technical, implementation and performance) requirements specifications and Organizational Design for deploying Collaboration Tool that increased communication channels/ exchanges between Organization and its esteemed Clientele by over 75%.
• Managed, facilitated and lead the Enterprise Architecture development activities, including general Systems Design, Business Architecture, Information Architecture, Application Portfolio and Technical Architecture by providing Sr. Management/Leadership accurate product/system information and data points helping them make fact-based decisions.
• Developed delivery roadmap for the BI&A (Business Intelligence and Analytics) team to evaluate data aggregation tools and create framework along with the necessary documentation for managing data flows related to the final rollouts.
• Provided detailed and comprehensive business analytical insights on Organizations Digital Sales Platforms (mobile apps, web portals) related to their online Commercial Banking customer base.
• Re-engineered the Online Web Solution - Product Catalog feature - achieved a score of 9.4/10 on Customer Satisfaction Surveys by working in conjunction with Enterprise Architects, Legal and Compliance teams for an improved user experience.

PROFESSIONAL EXPERIENCE:

Lead Business Systems Analyst

Confidential

Responsibilities:

• Develop functional requirements and performed statistical analysis to justify building and enhancing internal collaboration solution along with third party online web tool integrations to facilitate automation on various complex business workflows for the established business processes
• Perform comprehensive Business Analysis activities on e-Commerce Online Ordering Portal Solution (including mobile apps and centralized HUB) for Cardinal’s 3PL (third party business) implementing B2B (Business-to-Business) and B2C (Business-to-Customer) components/technologies
• List the functional and technical requirements for a Global SharePoint Platform implementation for Cardinal’s Regulatory Sciences Business
• Elicit requirements to improvise online experience between Cardinal and its Business Collaborates along with participating vendors by utilizing Amazon Web Services and Dell Boomi as middleware (cloud app integration).
• Assist in planning and managing various project initiatives to assure goals and objectives accomplished within prescribed timeframe - Identify project constraints through planning and establish appropriate goals for project accomplishment.
• Work closely with the Business and IT collaborates for project release execution; served as a liaison between IT Partners and Business Stakeholders (collaborates) through the project life cycle. Collaborate with Plan and Build Project Managers to estimate and scope development of requirements needs for the project.
• Primary Program/Project resource called upon to help manage risks by analyzing, quantifying and developing processes and/or resolution approaches for high priority program tasks and critical issues

Scrum Master

Confidential

Responsibilities:

• Lead and coached the organization in its scrum adoption - working with other Scrum Masters (cross vertical teams) to increase the effectiveness of the application of scrum in the organization.
• Enacted change & continuous improvement to increase the productivity of the team and quality of deliverables. Protected teams from over-commitment; managed backlog and prioritize resolution of defects/bugs to provide on-time delivery or the product.
• Tracked and communicated team velocity and sprint/release progress - prepared and maintained sprint documents, metrics such as Burn Down and Velocity Charts - provided status on various project/program metrics to the respective tower leads, Business Process Owners (BPOs) and IT Solution Owners (ITSOs), Product and Solution Owners.
• Facilitated Scrum ceremonies (grooming, daily scrum standups, sprint planning and sprint retrospective meetings) - conducted various “Show and Tells” demonstrating the new functionality developed through the working models vs. the requirements stated/captured and confirmed on the necessary approvals/sign offs thereafter.

Lead Business Systems Analyst

Confidential

Responsibilities:

• Lead the Ohio State Eligibility Modernization Project by eliciting requirements in a multi phased approach to simplify Client Eligibility, streamline state and local responsibility for Eligibility Determination, and modernize Claims eligibility systems technology by significantly reducing the costs associated with these processes, particularly those that rely on information technology.
• Developed and presented Executive Level Program approach and Strategy documents, Program Status Reports, Program issues and risk, corrective mitigation options and data quality metrics.
• Managed Change Requests and provided status updates to the Senior Management by means of weekly Program, Operations and Policy Stakeholders (POPS) meets.
• Managed requirements for multiple area/tracks laid for the project and ensured the said deliverables met the milestones per multiple phase project releases scheduled - lead successful implementations into production and provided post-production monitoring oversight thereafter.

Sr. Business Systems Analyst

Confidential

Responsibilities:

• Incur significantly less cost with a faster turnaround in implementing new products.
• Defined the strategy, deployed the tactics and developed the sustainment plan that increased usage of internal self-service channels by 20% by establishing requirements to propose a process for remediation of missing registrations and trace back outgoing data transmissions between Confidential and its trading partners.
• Strong hands on experience and knowledge on Claims adjudication process including FACETS, Clearing Houses, ANSCII EDI X12 transaction and interchanges between Confidential and its trading partners and vendors
• Comprehensive understanding of the laws and guidelines concerning medical claims, HIPAA regulations and other compliance needs.

Sr. Business Analyst

Confidential

Responsibilities:

• Conducted detailed and comprehensive research/analysis on organizations digital sales platforms (mobile apps, web portals) along with online Commercial Banking customer base. Worked with Enterprise Architects, established vendors and other stakeholders to identify the system, operational requirements, and proposed enhancements.
• Lead the SAR (System Architecture Reviews) with the IT group members
• Compliance team and Legal personnel to communicate & manage expectations regarding planned phase wise deployments/integrations using an adoption through execution strategy.
• Worked on enhancements to the existing operational online web portal by enhancing user experience for User Registrations, Loan Documents, Online Account Openings, Upgrades and Credit Card Offerings - incorporating same features on respective mobile apps/devices and interfaces with planned prioritizations.
• Conduct various Gate meetings and Architectural reviews to arrive at common consensus on proposed working models and feature implementations planned. Conducted walkthroughs to better explain the system UI and implementation task to the Development team at the same time tracked the development done in the sprints through regular scrum meetings

Business Analyst - SAP

Confidential

Responsibilities:

• Defined business processes and translated them into technical solutions.
• Designed and implemented Human Capital Management (HCM) model for a Forging Industry adhering to the ASAP methodology - responsible for the Business Blueprint Initiation, migration of Master Data and Reporting Inventories/Formats from the organizations legacy and vendor applications to the newly implemented SAP ERP System.

Tech Lead - Operations & Business Transitions

Confidential

Responsibilities:

• Successfully transitioned and managed business processes managing project teams comprising of both offshore/off site resources, ensuring Service Level Agreements (SLAs) adherence through prioritization and query resolution for a period of five years.
• Achieved operational excellence award for increasing the initial cap provided on the authorization of funds from an initial level by implementing rigid operational decisions and quality controls.