PROFESSIONAL SUMMARY:

• Portfolio documents and additional references are available during submission only. I am looking for part - time and remote opportunities only, as I am currently employed.
• Accomplished Business System Analyst with advanced data analytics and project management skill sets with 7+ years of diversified experience and successful implementations in Information Technology.
• Please review my LinkedIn Profile for references. Portfolio documents and managerial references are available upon request only.

SPECIFIC SKILLS:

• Data warehousing and overall data management for healthcare data set
• MSBI suite (SSIS/SSRS) and RDBMS (Microsoft SQL server 2012/2014)
• Able to write complex queries, develop STMs, data mapping and functions and all sorts of data manipulation.
• Strong expertise of working with the data management team including ETL developers, data modelers/architects and SQAs.
• Handle ETL job errors and communicate with DBAs and multiple development teams to mitigate issues.
• Medicaid program management from MCE perspective:
• Notification of Pregnancy/ NOP (State of IN and GA)
• Medically Frail (State of IN)
• Regulatory Reports (State of GA)
• ACG Analytics (State of GA)
• Healthcare reporting (HEDIS, Star rating, Qualitative reporting etc.)
• Experience working with application architecture on .NET suite
• Exclusive experience on running/leading and collaborating with the offshore team

GENERAL SKILLS:

• Stakeholder management, business process improvement, software development life cycle (SDLC), process design/improvement using Six Sigma/Lean methodology and requirements analysis.
• Business/technical writing skills (business case, RFP/RFQ/RFI, vendor response summary, BRD, FRD, SRS, use case, workflows, project plan, training materials and project specific documents
• Eliciting and detailing business and technical requirements using BPMN and BABOK standard methods
• Functional, workflow analysis, transactional workflow and developing test cases
• Define, create, document, verify, and execute test cases and work with development team (onsite and offshore)
• Develop and implement quality-assurance and quality-control methodologies to ensure compliance with QA standards, federal regulations and customer specifications.
• Multi-tasking such as managing numerous simultaneous projects with great attention to detail
• Solution assessment, validation and applying critical thinking for problem solving approach
• Excellent team player with good and effective communication, presentation and interpersonal skills.

WORK HISTORY:

Confidential, Salt Lake City, UT

Technical Business Analyst

Responsibilities:

• Collected business requirements from stakeholders and converted the business requirements to technical requirements
• Wrote user stories, created use case diagrams and maintained Product/ Sprint/ Release backlog in Jira
• Co-ordinated the team collaboration between the off-shore team (Bangalore, India) and the onsite team
• Assisted senior technical lead to create the technical architecture diagram and other technical solutions
• Documented CAC microservices descriptions and phases of implementation
• Created ICD (Interface Contract Document) for inter-departmental API integration (e.g. Rapid API and CN API)
• Performed data analysis to collect data for Provider Master and Claims on a regular basis
• Created test case scenarios and actively participated in testing

Confidential, Dayton, OH

Technical Business Analyst & Data Analyst

Responsibilities:

• Analyzed business/technical requirements for ETL processes; developed workflows and diagrams; created source to target mapping and technical specification documents
• Controlled data management solution by establishing specifications; coordinating production with data analysts, data modelers and SSIS developers
• Wrote user stories, created use case diagrams and maintained Product/Sprint/Release backlog in Microsoft TFS
• Wrote complex SQL queries to create the transformation logics for STM documents
• Managed stakeholder communications among the state representative (DXC for IN, DCH for GA), internal business sponsors and technical team (data modelers, ETL developers and SQAs)
• Defined project requirements by identifying project milestones, phases, and elements; forming project team;
• Monitored project progress by tracking activity; resolving problems; publishing progress reports; recommending actions
• Provided references for users by writing and maintaining user documentation; training users
• Maintained professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking practices; participating in professional societies
• Technical solution development by preparing and evaluating alternative workflow solutions

Confidential, Collierville, TN

Project Manager & Business System Analyst

Responsibilities:

• Stakeholder communication; planning, monitoring projects; initiating, coordinating, enforcing systems, policies, and procedures
• Maintained organization's effectiveness and efficiency by defining, delivering, and supporting strategic plans for implementing information technologies
• Directed technological research by studying organization goals, strategies, practices, and user projects
• Met the growing demands of retail clients ( Confidential facilities) with more detailed, timely and accessible asset and portfolio reports
• Created all project relevant documentations: vendor response summary, project plan, business case, mock-ups, data flow diagram, requirements document, use case, test plans and training documents
• Wrote complex SQL queries using complex joins, grouping, aggregation, nested subqueries, cursors, etc. to generate SSRS reports
• Prepared Functional Specifications Documents for QA teams, Data Modelers and ETL Teams
• Recommended information technology strategies, policies, and procedures by evaluating organization outcomes; identifying problems; evaluating trends; anticipating requirements
• Accomplished financial objectives by forecasting requirements; preparing an annual budget; analyzing variances; initiating corrective action.

Confidential, Chattanooga, TN

Business System Analyst

Responsibilities:

• Assisted in product management for the following products - Blue Health Rewards (Fully insured/ASO groups), Healthy Maternity (Fully Insured groups), FitnessBlue (ASO and Fully Insured groups)
• Identified and mapped data flow for Blue Health rewards, Health Maternity and FitnessBlue to improve customer experience
• Co-ordinated weekly status meetings with major Account Executives (Nissan of North America) and monitored and updated issues directly brought to the product manager
• Created communication plan (Fully insured/self-funded groups) for Q3, 2016
• Business requirement elicitation and converting business requirements to technical requirements for SharePoint implementation for the department
• Created BHS SharePoint training manual, governance document and presentation guide
• Monitored the BHS SharePoint site on regular basis and governed content management
• Participated in the following mapping processes: Biometric Screening, HMC (Health Management Consulting) and FCIR development (Financial and Clinical Insight Report)
• Collaborated with the HEDIS reporting team and generated reports per the NCQA guidelines
• Designed, developed and deployed of multi-dimensional reports using Cognos Report Studio with data drill-down options.

Confidential, Charlotte, NC

Business System Analyst

Responsibilities:

• Acted as a lead for legacy system replacement teams by leading standups, stakeholder communication and removing risks/blockers/issues according to CMM level 3 protocol.
• Partnered with the implementation partner and created statement of work (SOW) with estimated timeframe
• Elicited business and technical requirements for integration, feature design, requirements gathering and user story creation within Agile environment
• Created and maintained project workspace in Jira
• Performed and documented current state analysis, gap analysis and future state analysis for the existing ITSM system major modules (incident management, work order, change management and problem management) by interviewing technicians and artifacts review
• Developed ITSM logical data flow model for Cherwell integration with Banner and Cherwell integration with Curriculog
• Conducted ITIL best practice workshop to facilitate the ITSM tool replacement process
• Utilized data warehousing knowledge to understand the existing ETL processes for data management and communicated the technical requirements with the team (SSIS developer/ data analysts / SQAs)
• Worked in collaboration with SMEs and technical staff to understand the goals/objectives of the project to assist in creating deliverables and supporting project documentation
• Developed test cases for central IT services and distributed IT services for UNCC; coordinated UAT sessions
• Created user training materials and actively participated in user training sessions

Confidential, Pittsburg, PA

Business System Analyst & Data Analyst

Responsibilities:

• Communicated with different levels of stakeholders to elicit business requirements
• Collaborated with multiple departments for verification, research processing, and audit to conduct a thorough analysis of the existing process
• Wrote user stories and maintained product/sprint/release backlog on TFS
• Structured walkthrough of the Facets claims processing, customer service and workflow configuration app group for requirements analysis
• Involved in Medical Claims Analysis and processing, Design, Implementation and Documentation.
• Performed walk-through of the functional requirement document with the development team and QA teams.
• Collaborated with the data management team to communicate the technical requirements of data warehousing (daily/weekly/monthly ETL jobs, STM requirements etc.).
• Used SQL queries for access database before typing use cases for understanding different field names and character specification.
• Developed use cases, activity diagrams, and sequence diagram using rational rose
• Ensured detailed and up-to-date features are included. Collaborated with the QA team to refine test plan and test cases
• Conducted gap analysis and traceability matrix to verify for the solution meet the business requirements

Confidential, Oklahoma City, OK

Business System Analyst

Responsibilities:

• Collaborated with project stakeholders throughout all SDLC phases to ensure timely delivery of specified business solutions
• Implemented Agile methodology of iterative software development and developed user stories and dashboard for the system
• Participated in developing of project plans, assessing business processes, working with business users and IT to develop system solutions and implementing solutions on a FACETS Platform
• Involved in creating Medicare patient profiles being compliant with the HIPAA regulations
• Managed patient profile transfer (PPT) reports created by data team by verifying the associated data
• Wrote complex SQL queries using complex joins, grouping, aggregation, nested subqueries, cursors, etc.
• Collected business requirements and converted them to Functional Requirements in the Facets Platform
• Created test cases for the claims administration and customer service modules like subscriber/member enrollment, adding premium rates, claims, billing and recoveries, third Party liabilities, benefits. Service authorizations, entity relations
• Created Use Case diagrams and Sequence diagrams to communicate with the development team and stakeholders.