SUMMARY

• A results - driven solutions provider with over ten years of experience in effectively maximizing value, and consistently setting benchmarks by which future initiatives will be measured.
• Highly motivated, and keenly focused on driving enterprise-wide solutions. Adaptive to changing market conditions and emerging technologies to drive future generation of success.
• Demonstrated ability to provide leadership to diverse global teams, and deliver effective and profitable results.

AREAS OF EXPERTISE:

• Business relationship management
• Risk management
• Agile, Scrum, Kanban, and RUP SDLC
• Lean Six Sigma
• Stakeholder management
• Strategic planning
• Excel, Word, Visio, and PowerPoint
• BPMN 2.0 and UML
• Delivery management
• Process modeling
• PPM (Project, JIRA, iRise, Rally, Clarity)
• JAD
• Product development
• Change management
• ERP (SAP, Dynamics, Oracle, PeopleSoft)
• FishEye, Crucible
• Complex problem resolution
• Vendor management
• BI / DW (Cognos, SQL, QlikView, Tableau)
• SharePoint
• Regulatory management
• Release management
• Executive presentations and training
• HP ALM QC

PROFESSIONAL EXPERIENCE

Product Owner Sr. Business Analyst

Confidential

Responsibilities:

• Strategic Product Owner and Sr. Business Analyst for Clinical Technology Solutions Product Management to integrate and advance cutting-edge technologies and provide industry-leading SaaS offerings to over 80,000 users in 115 countries.
• Management of the product backlog and all Scrum events, designing strategy and prioritization of marketable features.
• Championed a joint venture with industry partners to build and market a pioneering clinical operations suite driving awareness and targeting clients in areas of clinical research, analytics and reporting, and operational management.
• Developed a pilot program with prominent clients in life sciences to design an industry-wide collaborative platform.
• Design product roadmaps and lead Agile teams toward integrated sprints to deliver a React JS based unified clinical solutions platform, and monitor user acquisition, engagement and retention via Google Analytics and Tag Manager.
• Direct application development, production and QA teams; incorporate kaizen events; negotiate requirements; manage and remove obstacles; facilitate UAT; develop prototypes; and ensure GCP, FDA, ISO and GDPR regulatory expectations are met.

Project Manager

Confidential

Responsibilities:

• Multi role serving CIO and multiple IT process owners and Scrum teams across the organization. Active management of global teams to deliver regulatory projects and governance initiatives totaling over $3m in annual spending.
• Management of product strategy and release roadmap for a portfolio of existing systems as well as new offerings.
• Managed four cross-functional teams to develop custom web portals. Designed features and directed master data mapping and migration in Oracle PL/SQL and Microsoft SQL Server. Annual savings of $320,000 and the ability to scale.
• Product Owner for contract management, budget reserves, identity management, and content management systems.
• Served as Scrum Master to coach six teams managing application development, production support, and QA testing.
• Developed strategic roadmap plans and prioritized efforts based on factors such as immediate high-value need, dependencies, cross-business impact, risk, legal compliance, acceptance criteria, and adherence to a balanced scorecard.
• Managed milestones and deliverables; monitored metrics and presented reports; developed BPMN 2.0 process modeling, UML and wireframe in Gliffy and Visio; audited processes against KPI; facilitated demonstrations to executive stakeholders.

Project Manager Sr. Business Analyst

Confidential

Responsibilities:

• Project planning, execution and process governance for IT, Finance, Legal, Marketing, Sales, and Human Resources.
• Facilitated Agile workshops and JAD sessions with development teams, subject matter experts and business process owners
• Drove the initiative to implement a PeopleSoft based web portal. Developed business case with cost of ownership, conducted RFP; negotiated contract; managed scope and budget; developed prototypes; and coordinated deployment.
• Championed continuous improvement efforts for the company’s auction practices resulting in a $5.2 million cost reduction.
• Implemented enhancements into BMW Group’s SAP FICO and local HR systems and defined accounting business rules.
• Managed third-party vendors and enterprise security partners, and served as Agile Product Owner for initiatives such as cloud-based tax compliance engine; automated freight auditing and payment; and contract management systems.
• Developed Agile best practices, designed epics, features, and user stories, and provided guidance on program direction.
• Managed strategic delivery plans; monitored program level KPI; developed Agile best practices; designed prototypes, BPMN 2.0 and UML process modeling; developed technical documents; facilitated presentations to the executive committee.

Product Owner Sr. Business Analyst

Confidential

Responsibilities:

• Assessed business needs, performed gap analysis, and designed tools to analyze metrics on key performance indicators; service level agreements; logistics and distribution activity; sales and demand forecasting, and operational management.
• Built the product backlog and lead planning, management, and prioritization of feature enhancements to the company’s ERP and reporting systems such as SAP, Cognos, Business Objects, Oracle, Siebel, and CRM applications.
• Managed material master data and product life cycle information, and maintained dealer parts pricing for regional distribution centers based on demand and availability.
• Planned, developed, and implemented solutions to address challenges faced by west-coast distribution centers and ports. Cost avoidance of $2 million, increased net promoter scores and the ability to maintain service level agreements.

Project Manager Sr. Business Analyst

Confidential

Responsibilities:

• Utilized AS/400, JDE, BPCS, and SQL to perform systems analysis and serve as test manager for a COTS Fiserv deployment.
• Lead initiatives to perform end-to-end analysis of risk, profitability, covenants, and approval conditions for all commercial lending and mortgage business.
• Designed test scripts and managed user acceptance testing, QA and release planning.
• Guided and coached junior team members; utilized user experience best practices to design dashboard reporting.

Sr. Business Analyst

Confidential

Responsibilities:

• Conducted analysis of all regulatory compliance, quality assurance and corporate risk concerns. Performed risk assessment, developed investigation reports, closure documentation, and standard operating procedures.
• Ensured current good manufacturing processes; conducted root cause investigations; analyzed health and safety data; implemented corrective actions and preventative actions and applied the data toward the goal of increasing sales.
• Investigated the failure rate affecting two of the company’s product lines. Performed quantitative analysis and market research to discover the extent of the fault. Conducted site visits to the manufacturing facility, interviewed affected users, authored work instructions, advised on pricing setup, and proposed equitable solutions for management to consider.

Project Manager Sr. Business Analyst

Confidential

Responsibilities:

• Full SDLC management of all after sales IT business systems, in addition to enhancements to the productivity of North American operations. Developed and managed budget plans, process and cost controlling, and strategic direction.
• Managed a team of six IT analysts serving accounts payable, tax management, auction coordination, and marketing.
• Lead implementation of enhanced marketing and communication initiatives focused on US consumers and retail partners. Developed customer journey maps, defined key success factors and identified opportunities to achieve actionable results.
• Lead initiatives with regional management staff, the legal team and in-house general counsel to implement continuous improvement measures to reduce litigation expenditures related to vehicle faults and attorney demands for relief under the Magnuson - Moss Warranty Act. Resulted in an average cost avoidance of $1 million per year.
• Creation and deployment of IT solutions to analyze throughput and monitor the costs associated with Lemon Law buyback vehicles. Enhanced the productivity of vehicle reconditioning and transport and reduced average annual costs by $2 million.
• Developed process enhancements to receive an average sales tax reimbursement of $200,000 per year.
• Conducted workshops and interviews with business stakeholders and subject matter experts to document requirements, use cases, and acceptance criteria for CRM enhancements. This data served as the foundation for test scripts and scenarios.
• Collaborated closely with third party resources to enhance and manage the company’s net promoter scores.
• Achieved Six Sigma Black Belt and ISO 9001 certification.
• Developed ISO 9001-compliant Standard Operating Procedures, Work Instructions and Quality Manuals.
• Developed process and training standards for use throughout the matrix organization. Contributed to an increase in sales of parts, accessories, and service and warranty contracts, an increased Net Promoter Score, and reduction of waste.