SUMMARY

• 15 years of SAP SD (IS - AFS, ECC 4.7/5.0/6.0) experience with MM/FI Cross-Functional Integration both as a core team member and a Team Lead in various Sales, Logistics and Supply Chain Management domains for Wholesale and Direct to Consumer (Omni-Channel). (3 life cycle Implementations)
• 6 years of extensive Retail channel experience: Project Management, Operations, SAP Integration for different US and International Retail POS systems. Blueprinting, Realization, Go-Live and Support for Interfaces (EDI and non-EDI), SAP SD/MM/FI Configuration, Testing and Reporting.
• 6 years of E-commerce, B2B, CRM experience as the Lead SAP Analyst for Requirements gathering, Solution design, Interface design, Implementation and post-production support/Hypercare. (Hybris/SFCC/CRM 7.0)
• Expertise in all areas of Order to Cash: Enterprise Structure, Sales Orders (Contracts, PTO, 3PO, Consignment, STO, Subcontracting), EDI Integration, Master Data, Item Categories, Schedule Line Categories, Availability Check, Copy Controls, Pricing, Shipping, and Billing.
• SAP AFS: Allocations - ARUN Configuration, ARUN Optimizer, AFS ATP, AFS Order Rescheduling, AFS-Pricing, Value-Added-Services (VAS), AFS Master Data, Seasons
• Procure to Pay: Material Management, Purchase Orders, Inbound and Outbound Logistics, GI, GR, Shipments, decentralized WM system/3PL integration.
• Proficiency in Cross-Functional Troubleshooting, ABAP debugging, EDI/IDocs, ABAP queries.
• Implementation Support for Tax software (Vertex), Testing automation (HPQC), Business process automation (Winshuttle), User learning/training (SAP WPB)
• Hands on with the ASAP methodology, SCRUM/Agile, Solution Manager 7.
• Excellent Leadership, Communication, Presentation skills and demonstrated ability to work with senior level business stakeholders to understand the key business requirements and propose business process, design and technical solutions.
• Focused on Continuous Improvement by Identifying process gaps and inefficiencies, business pain points, root cause analyses, AARs to drive Business Process Re-engineering (BPR).

PROFESSIONAL EXPERIENCE

Senior Business Systems Analyst

Confidential

Responsibilities:

• Managed all aspects of the Project related to SD, MM and FI, including Project Scope, Kickoff, POS software selection, Blueprinting, Realization, Issue Management, Go-Live and Production Support.
• Configuration and Conversion for the SD, MM and LE areas to implement the Consignment Model in Retail.
• Sales Order and Contract Processing, ATP, Pricing, Allocation (ARun), Shipping, Movement Types, Billing, ASNs, Inventory Reconciliation, Gift Cards, payment processing, tax calculations.
• Single point of contact for all Issues related to POS systems, SAP, DC Logistics.
• Monitor and fix incoming/outgoing IDocs related to all retail Interfaces (inventory reconciliation, replenishment, shipping and ASN, store to store transfers, sales and returns).
• Annual store Physical Inventory, Analyses, Reconciliation and inventory postings in SAP.
• Continuous fine tuning and implementation of enhancements for maximizing automation and reducing manual touch points.
• B2B/D2C related Configuration, Troubleshooting, Ticket Resolution and Custom Developments.
• Functional Lead responsible for the design, configuration, and implementation of new enhancements, process streamlining and production support for SAP Order-to-Cash processes.
• Supported complete SD cycle including order management, AFS allocation run, AFS contracts, consignment sales, retail point of sales, pricing, promotions, delivery processing, shipment, customer invoicing process and EDI transactions.
• Involved in SAP support projects, testing, bug fixes, debugging, writing SAP queries, Winshuttle scripts, WPB recordings.

SAP Systems Analyst/Business Analyst

Confidential

Responsibilities:

• Managed all aspects of the Project related to SD, MM and FI, including Project Scope, Kickoff, POS software RFP selection process, Blueprinting, Realization, Issue Management, Status Reporting, meeting facilitations, Go-Live and Production Support.
• Created all Functional and Technical design documents including field-mapping documents for new Interfaces.
• Configuration and Conversion for the SD, MM and LE areas to implement the Consignment Model in Retail. Managed requirements for Interface Redesigns and BI reports.
• Responsible for all aspects related to Sales Order and Contract Processing, ATP, Pricing, Allocation (ARun), Shipping, Movement Types, Billing, ASNs, Inventory Reconciliation.
• Facilitated Discovery and Project Status meetings with third party POS vendors and Co-ordinated Project Tasks between on-site and offshore vendor resources,
• Created Integration Testing Documentation and Managed UAT to identify and fix defects.
• Ensured the delivery of the solution within the established budget and timeline.
• Successfully facilitated the business in getting to a presence of over 50 outlet stores, 15 flagship stores in two years
• Regular business meetings to help the Retail team establish sound business practices, streamline the efforts for highest efficiency, re-engineering of existing processes.
• Single point of contact for all Issues related to POS systems, SAP, DC Logistics, hardware and network Issues.
• On-going Support for future store openings w.r.t SAP setups, Management of in-store hardware installs and network setups.
• Annual store Physical Inventory, Analyses, Reconciliation and inventory postings in SAP.
• Maintaining weekly Project dashboards, progress reports.
• Successfully Managed the Implementation Project for Storeforce (workforce management software) for in store operations such as traffic counters, conversion rates and employee management.
• Oversee, manage and provide on-site Support for sales, returns and inventory reconciliation in SAP for various ongoing events such as LA Marathon, NY Marathon, WSOBV, sample sales and tent sales.
• Supported the successful launch of the company website for Ecommerce (Hybris/PFSWeb) via Enhancements, Production Support, user Training.
• B2B and call center: CRM 7.0: Configuration, Troubleshooting and Custom Development.
• Third party Employee website: Requirements gathering, Configuration, Interface changes and Production Support.
• Monitor and fix incoming/outgoing IDocs related to all retail Interfaces (AS/400, IDocs) (inventory reconciliation, replenishment, shipping and ASN, store to store transfers, sales and returns).
• Production Support for SAP SD wholesale business in Sales, Shipping, Billing, Pricing, Output, EDI.
• Developed and validated Test Scripts for various scenarios in HPQC.
• Support and Testing for DC software upgrade (PkMS), DC physical transition Support.
• Returns Management, Workflow design and Implementation in SAP
• Vertex Implementation: Support for requirements gathering, Testing and validation.

SAP SD/AFS Systems Analyst

Confidential

Responsibilities:

• SAP Implementation: Mexico subsidiary - Involved in Requirements gathering, Realization,Testing, Go-Live and Knowledge Transfer phases. Hands on SD Configuration and Testing, localization requirements (digital invoice, pricing localization, VAS), language conversion, size conversion, Custom pricing procedure, EDI Interfaces, number ranges for all document types, User Training and Production Support.
• Production Support for OTC including copy requirement routines, User-Exits, Output and Pricing Configuration (condition technique), Billing plans and Custom Developments for non-standard requirements such as sales tax Enhancements. Configuration for Prepacks, Assortments, Release Rules and ARun Types.
• Production Support for 3rd Party Process Issues, PTOs, Consignment and Subcontracting processes.
• Global MDM Support, LSMW, Mass maintenance, Custom fields in Customer and material master.
• CRM upgrade and Redesign (7.0): Project Support and Testing.
• Background batch job Monitoring, Redesign and Documentation for improving the OTC processing efficiency related to IDOC processing, collective billing, allocation run and auto-cancelation of orders.
• Monitoring and fixing EDI Communication Issues, segment errors, delivery splits, UoM Issues, VAS Issues, Shipment/ASN transmissions.