SUMMARY

• Over 7+ years of consistent experience in Supply Chain & Logistics, Retail, Ecommerce, IT and a seasoned Business analyst with an added advantage of development background
• Hands - on experience across a range of logistics functions including: production planning, inventory management, customer service, forecasting, transportation and distribution with a diverse group of companies, products, and services.
• Created multiple prototypes and models for both websites and mobile applications and worked to enhance the end-user experience and usability.
• Well-developed business and supply chain understanding attained through diverse assignments in logistics, sales, and business analysis at both staff and manufacturing locations.
• Prepareddetailed reportsanalyzing thesupply chainpracticesand offered suggestions for improvement
• Web Testing in Retail/E-Commerce with different browsers and O/S
• Ability to gather and document Business Requirements, experienced in writing Use Cases. Proficiency in SDLC life cycle, understands the workflow concept, ability to gather and document the 'As-Is' and 'To-Be' processes
• Strong knowledge of the Systems Development Life Cycle (SDLC) models such as Water Fall, Agile
• Requirement gathering through interviews, workshops, JAD sessions with clients, developers and QA Analysts and referring to existing system documentation and procedures
• Experienced in gathering and documenting test Scenarios and ability to train users to translate technical requirements and translate them to a business audience
• Worked in a software development IT shop, created quality documentations such as Requirements Documents, Design Document, Test Plan and User Acceptance Test Plans. Self-starter with excellent time management skills
• Strived to understand not just the technical needs of the client but also gained an understanding of the businesses
• Writing Use cases and producing Use Case Model, Analysis model, Behavior diagrams (Sequence diagrams, Collaboration diagrams) and Class diagrams based on UML Methodology & Business process flow diagrams using Visio
• Using Rational Unified Process (RUP), Rational Rose, Requisite Pro, Software Development Life Cycle (SDLC) processes and methodologies
• Writing & documenting Business Plan, Requirements Document, Functional Specification Document, and Test Case
• Defining Test Cases, analyzing bugs, interaction with team members in fixing errors and User Acceptance Testing (UAT)
• Interacted with client regarding project status and feedback on UAT anddiscussed the information with the development team.
• Preparing User Requirement Specifications (URS).
• Requirement Analysis and preparing Use Cases.
• Identifying and documenting critical requirements through analysis of the department’s workflow and information flow.
• Worked with all stages of testing namely, Integration Testing and System Testing using automated test tools and User Acceptance Testing using manual tests.
• Performed Back End Testing manually using complex SQL Queries.
• Experience in performing end-to-end User Acceptance Testing (UAT).
• Hands on experience with all phases of Software Development Life Cycle (SDLC)
• Knowledge transfers to the design, development and testing teams.
• Using project management tools like MS-Project for status reporting and planning.
• Creative and aggressive self-starter with integrative thinking skills, capable of forming and maintaining positive and productive working relationships in internal, external, independent, and team environments
• Highly motivated, organized and results and detail oriented with excellent interpersonal, communication and presentation skills. Proven capability of adapting to new and fast changing technologies

TECHNICAL SKILLS

Project Methodologies: Agile, Waterfall, UML, RAD

Business Modeling Tools: Rational Rose, MS Visio

Requirement Management Tools: Rational RequisitePro

Defect Tracking Tools: Rational ClearQuest, TestDirector

Operating Systems: Windows NT/XP/2000, UNIX

Quality Assurance: Software Application Testing Life Cycle

Business Applications: MS Project, MS Visio, Microsoft Office Suite, Outlook

PROFESSIONAL EXPERIENCE

Confidential, Minneapolis, MN

Business System Analyst

Responsibilities:

• Incident communication
• Participation in high severity issue reviews and meetings
• Sending updates to various stakeholders and business level as per SLAs defined
• Assisting app support in urgent incident communication
• Sending out hourly email communications for High Severity Issues
• Sending status updates to Distribution list defined for specific incidents
• Acted as a liaison between test team and users at the UAT test phase
• Gathered the requirements for mobile application
• Created and maintained Testing on Mobile Application in different Operating System like iOS/Android.
• Coordinated the test team to make sure all the requirements are tested as per the schedule
• Gathered mobile application merchandizing and banner campaign requirements.
• Analyzed requirements for next generation mobile/web applications, enterprise components framework, customer engagement and design pattern.
• Follow up app support on incidents for tracking timely updates
• Follow up with business for incident tracking and syncing up
• Sending high severity emails on daily basis regarding incidents
• Handling communications for Global Issues (that affects users Globally)
• Conducted GAP analysis to understand the shortcomings of the existing system and evaluated the benefits of the new system
• Handling very time specific site outage communication between Business users, leadership and various other teams associated
• Determinedtest cycle timelines for all B2B partners and controlled all communication to external clients and internal managers to ensure integrations were met.Collaborated with upper management to give a more strategic road map for all B2B capabilities
• Participation and engagement on Global phone bridges and IMs in case of severe Global issues and site outage for tracking the updates from technical and business teams involved and further managing communications on those incidents
• Scheduled meetings with developers, system analyst and testers to collaborate resource allocation and project completion using MS Project.
• Functioned as the primary liaison between the business line, operations, and the technical areas throughout the project cycle.
• Monitored version control and defect tracking activities using Rational Clear Case and Rational Clear Quest.

Confidential, San Jose, CA

Business Analyst

Responsibilities:

• Facilitated meetings among the Change Management, Problem Management and other relevant teams to discuss the impact of the changes, problem tickets and prepare project milestone plans.
• Developed a rollout strategy and transition plan to ensure successful deployment of new POS systems across the store network.
• Managing the project using the Agile Method of project development.
• Worked on requirements for various modules covered under Retail and Global E-Commerce (POS) apps that include modules include FI (Account Receivable, Account Payable, and General Ledger), SD (Sales Order Process, Order Delivery), etc.
• Conducted weekly meetings to provideSupply chainactivities and status for problem resolution
• Met with various groups, including business owners, SMEs (subject matter experts) and marketing team, for requirements gathering in definition Stage
• Gathered requirements, developed Process Model and detailed Business Policies.
• Involved in business analysis and project management, coordinating between the team members according to the business requirements.
• Created and maintained procedures and documentation.
• Organized and conducted meetings, briefings, demonstrations, conducted JAD sessions, and wrote minutes of project meetings.
• Also, participated with Network Administrator and Technical Team in network security design using various network protocols for E-Commerce online application.
• Worked with e-marketing team for online advertising and marketing of various products of the company.
• Worked with the project manager for planning and organizing the project activities, and in communicating with other business center mangers and stakeholders of the project.
• Managed scope and deadlines.
• Managed the project using the MS project extensively.
• Involved in all major cycles and phases of the project from scope definition risk analysis to user acceptance testing and monitoring the release of the product.
• Actively resolved day-to-day technology needs of the business unit with a focus on the analysis of processes.
• Worked with the project manager to estimate best/worst case scenarios, track progress with weekly estimates of remaining work to do, conducting informal meetings ad hoc and as needed.
• Followed the RUP methodology for the entire SDLC.
• Involved in project planning and coordination.
• Prepared the Business Workflow using MS-Visio with input, output, Pre-and Post-conditions
• Worked with the clients on the final signing process in the User Acceptance stages.
• Developed recommendations and designed solutions for process improvements.
• Responsible for submitting status reports to management summarizing completed projects/tasks.
• Provided guidance and recommendations on process improvements and "best practices".

Confidential, Atlanta, GA

Business System Analyst

Responsibilities:

• Participated in setting up testing environment.
• Involved in preparing Test Plan and Test Cases based on business requirements.
• Reviewed and updated Test Plan and Test Scenarios.
• Performed the requirement analysis and documented the requirements.
• Closely interacted with designers to understand application functionality and navigational flow of the interface
• Developed and managed the formal Agile Methodology which includes Configuration Management, Requirements Management, Agile Manifesto, Lean Development
• Successfully conducted JAD sessions to gain important input from various stakeholders.
• Analyzing Software Requirement Specification, Design documents as per RUP.
• Developed process flow diagrams and Sequence diagrams so that developers can understand the process.
• Worked as an Interface between the users and the different teams involved in the application development for the better understanding of the business and IT processes.
• Developed prototype of new information processing application. Facilitated collection of functional requirements from system users and preparation of business requirement documents using Rational Requisite Pro.
• Prepared Functional and Behavioral document that describe the detail design of the application
• Performed the GAP Analysis and Impact Analysis for all business requirements having an impact application.
• Involved in creating functional/technical specifications & communicated requirements to development teams.
• Developed requirement documents and use case scenarios to provide the framework for design documentation and test cases.
• Followed a structured approach to organize requirements into logical groupings of essential business processes, business rules, information needs and insured that critical requirements are not missed
• Created Business rules specifications documents to explain about the attributes updated in Eagle Pace through Check Free up loader
• Created detailed Data Flow Diagrams and Flow Charts to explain the data upload process to Eagle Pace database.
• Ensured all applications were tested for functionality in production.