SUMMARY:

Resourceful, dynamic business analyst with a broad range of experience in fast - paced military and business environments. Highly skilled in operations with 17+ years’ experience in communications, SharePoint administration and instructor roles. Effectively and efficiently develops and improves system capabilities and analytics. Conceptualizes new content by working with executive staff officers and C-Suites.

AREAS OF EXPERTISE:

• Project Management
• Training & Documentation
• Knowledge Management
• Process Improvements
• Systems Testing/Integration
• Executive Level Consulting

TECHNICAL SKILLS:

MS Office, SharePoint 2010, 2013 and 2016, SharePoint Designer 2010, Nintex Workflow 2013 and Adobe Pro

PROFESSIONAL EXPERIENCE:

BUSINESS ANALYST

Confidential

Responsibilities:

• Coordinated and worked with Combatant Commands (CCMDs) and components, supporting command staff, and other parties to facilitate warfighters ability to conduct operations.
• Made recommendations to C-Suite on corporate policies and business processes.
• Synthesized complex information to determine business needs and strategic plans.
• Tracked organizational activities and provided reports to high level officers.
• Identified improvement opportunities for management analysis, operational, and organizational planning.
• Developed business rules to direct and improve operational procedures.
• Coordinated responses to congressional inquiries.
• Conducted research for business development initiatives.
• Key decision maker regarding corporate recruitment strategies; identified and interviewed potential employees; trained and oriented staff.
• Successfully eliminated wasteful processes, streamlined operations and controlled costs.

SHAREPOINT ADMINISTRATION

Confidential

Responsibilities:

• Administered six SharePoint site collections across four classification networks.
• Builds and configures websites for internal and external client communications.
• Consults on SharePoint customization projects and data integration from outside sources.
• Designs, develops, troubleshoots, and debugs sites based on customer requirements.
• Maintains site content and ensures websites comply with security standards.
• Develops, assesses and communicates website usage, as well as security policies and procedures.
• Creates high-impact workflows, tracking tools and user-friendly surveys.
• Created a measurement and accountability system that increased response time to customer technical requirements by 50% and tracked reoccurring technical issues.
• Redesigned NIPR, SIPR and NATO SharePoint sites for ease of collaboration and information access.
• Created 126 SharePoint sites to link data correlation for cyber defense techniques.
• Provided technical writing and information management to produce cyberspace training and policy guidance
• Researched, organized, wrote, edited and produced technical and tactical doctrine for cyberspace publication projects.
• Worked with cyberspace analysts and engineers to produce documentation and training materials for Confidential end-users.
• Established style guidelines and created enterprise software documentation for government compliance, corporate governance and customer care.
• Participated on business proposal teams and performed “white glove” editing.
• Managed the development and delivery of critical Confidential intelligence publications necessary for successful rescue operations.
• Increased production efficiency by 40% as author and publisher of Standard Operating Procedures Manual for intelligence program.
• Key leader with implementing a $27M intelligence publication software system at Confidential in an AGILE environment.
• Supervised team members and trained new employees in software systems and administrative production procedures.
• Provided analytical expertise and end-user support to ensure efficient functions.
• Successfully documented and consulted developers on software application programming interface (API).
• Tested new software and provided feedback for upgrades and performance. s:
• Created multi-media Computer Based Training modules to raise staff skill levels and reduce instruction time by 25%.
• Developed training curriculum to determine performance objectives and instructional solutions at Confidential .
• Consulted clients based on needs analysis, instructional design and development, implementation, and evaluation (ADDIE) model.
• Trained new employees in software systems and administrative production procedures.
• Implemented comprehensive training program to raise staff skill levels.
• Conducted classroom training and supervised testing to ensure employees met or exceeded production expectations.
• Developed end-user training objectives for SharePoint portal that enhanced knowledge and improved productivity.

Confidential, California, MD

SharePoint Administrator

Responsibilities:

• Develops SharePoint solutions based on business process management.
• Designs SharePoint site to maintain a cohesive web-based infrastructure based on naval and corporate communications strategies and goals.

Confidential, San Antonio, TX

SharePoint Administrator/Technical Writer/Sr. IT Recruiter

Responsibilities:

• Supported business operations initiatives to include business development and hiring.
• Wrote technical guidelines for national Cyber Protection Teams.
• Administered MS SharePoint sites for collaborating defensive cyberspace operations.

Confidential, Tampa, FL

Business Analyst/Knowledge Manager

Responsibilities:

• Interfaced with U.S. and International executive level officers and provided SharePoint administration and knowledge management for operational planning team.