SUMMARY:

Project Manager and Business Analyst with 10+ years’ experience in General Operations, Facilities Management and Information Technology. Proficient in procedures and principles with explicit consideration to maintain scope, controlling budgets and managing project schedules. Expertise in business analysis, fiscal oversight, budget control, quality assurance, facilities management, office redesign, moving & relocating teams and managing client expectations. Excel in concurrent, time - sensitive projects in challenging environments and driven to motivate teams to surpass established goals and expectations.

CORE STRENGTHS:

Experienced in: Project Management | Strategic Planning & Communications | Facility Management | Design & Construction | Life, Home & Auto Insurance | Sales Management | Crisis Management | Compliance | Marketing | SaaS | Vendor Management | Budget Management | Project Strategy & Implementation | Team Leadership | Service Now | Proprietary CMMS Software | Disaster Recovery & Business Continuity | Process & Change Management | Service Delivery | SDLC | Media Relations | Agile | MS Suite | MS Project | Adobe Suite | Proprietary Modeling Software | Oracle | Success Factor | PeopleSoft | Salesforce

PROFESSIONAL EXPERIENCE:

Confidential, Plano, TX

Business Continuity /Disaster Recovery Analyst

Responsibilities:

• Coordinate BC/DR Activities to include Plan Building, Communication Strategy, Testing, Project Management, DR and BC deployments and Documentation, Presentationand Reporting.
• Assist the company with cyberthreat prevention practices to enable the organization to return to normal operations should an errant event occur.
• My responsibility is to reduce the risk of data loss and reputational harm and improve operations while decreasing the chance of cyberthreat emergencies, compliance and operational risk.

Confidential, Dallas, TX

Project Manager/Consultant

Responsibilities:

• Consulting to determine business requirements for upgrading existing computer technologies the express purpose of process improvements, process automation, and addition of mobile platform to complement existing and planned system upgrades.
• Establishing baseline processes to assess and standardize the organization’s workflows; organize, develop, document, execute and improve processes for business operations, vehicle scheduling and maintenance, client requests and reporting, risk assessment, reporting and loss mitigation.
• Assess and collect requirements for process automation of business operations, gap analysis, root cause assessment, cost/benefit analysis and stakeholder engagement opportunities; review and update insurance, liability and lost mitigation requirements.
• Vendor and contract management to meet company’s object by selecting appropriate vendors, bill of materials, control costs, drive service excellence and mitigate risks, administer applicable contracts and ensure efficient delivery of contracted products and services.
• Proactively identify and/or mitigate project risks by performing all relevant monitoring requirements and risk management activities.
• Manage fulfillment of software purchase and installs, infrastructure purchases, delivery and installation, testing, client acceptance, communication and training. Negotiate and manage requirements and contracts for equipment, space, and all facility related options.
• Manage technical support services, upgrade requests, and provide plan for future expansion and implementation of mobile platform for multi-truck, personnel and job scheduling, compliance and reporting.

Confidential, Dallas, TX

Responsibilities:

• Consistently worked across multiple internal and external customers (HR, IT, Purchasing/Supply, Administrative Services, Marketing, Auto, Homeowners & Commercial Insurance, PA, Agency, Claims, Bank, Executive) towards success of multiple projects, consulting and translating business requirements including scope of work, planning, scheduling, organizing, motivating associates and team members, controlling resources, managing milestones, sourcing, developing IT requirements, procurement, contract and vendor management, insurance compliance and risk management, and catastrophe drills and response planning.
• Demonstrated concepts, procedures and application of project management and a good working knowledge of other subjects and disciplines.
• Consultant to business partners, reported to C-Suite, to define, develop requirements and specifications for multi-channel programs using project management methodologies and strategic analyses encompassing resource allocation, bill of materials process improvement, budgeting and expense management, process automation, SaaS vendor management, compliance and reporting.
• Responsible for the management and execution of third-party policy requirements for assigned complex relationships and projects.
• Evaluated priorities, designed strategic plans for agency partners while integrating corporate and regional goals.
• Assessed partner’s performance capacity and designed plan to bridge business and/or performance gap.
• Collected requirements, presented user stories, supported end-user requests to coordinate IT framework, making presentations to audience levels, starting with end users through C-Suite.
• Chaired and managed 1st time market area sweepstakes.
• Developed web presence and mobile application on multiple platforms
• Proactively worked with business partners to identify desired learning transfer, proposed correct actions and developed measurements to analyze results and delivered optimal business outcome.
• Successfully led multiple projects, managing strict timelines and budgets, resulting in improved effectiveness and efficiency of business processes.
• Served on internal sale’s management team to streamline processes and procedures for new client policy management, (life, auto, homeowners & health) acquiring, developing and documenting business requirement documents, acceptance, processing, modifications, storage, retrieval, migrations, reporting and finalizing project team documents.
• Served on Executive Compliance Committee with operations division to direct preparation, certification and reporting of annual compliance plan and Crisis and Risk Management Team.
• Participated in identifying software requirements and developing same in terms of system’s objective.

Business Analyst/Project Manager

Confidential

Responsibilities:

• Managed philanthropic and grass-roots programs throughout Texas using strategic analysis to determine optimal portfolio of organizations to meet corporate and market area goals.
• Worked with IT partners to assess problems and create plans for problem resolution and initiated acquisition process based on end-user requirements acquired during process/project analysis.
• Designated media contact during weather catastrophes and other major events throughout North Texas.

Supervisor, Central Imaging Operations

Confidential

Responsibilities:

• Managed short and long-term activities of imaging operations.
• Worked with Claims and IT partners to direct quality control measures and ensure accuracy for paperless claims environment.
• Provided staff training and development, directing process automation updates, budget forecasting, QA and testing, performance management, and compliance.
• Managed the activities of 28 imaging technicians, receiving and converting all daily incoming mail into digital images, up to 200,000 images per day.
• Successfully directed market area, serving as liaison to IT team as team converted to a paperless electronic claims system.
• Created recycling program of excess daily mail, in excess of 100,000 multiple page documents.