OBJECTIVE:

To obtain a challenging Business Analyst position in a well - reputed organization. A dedicated and hardworking Human Resources analyst with demonstrated experiences. Leverages broad-based knowledge to provide support to multiple levels of an organization. An accomplished performer, who consistently achieves established business objectives.

SUMMARY:

• A highly motivated, detailed-oriented, and competent team player
• Excellent analytical, organizational, creative, logical, and reporting skills
• Expert knowledge and experiences in IT area with strong software skills
• Resourceful, dependable, and responsible contributor
• Exceptional communicator with unsurpassed interpersonal skills
• Great social skills at all levels with professional and positive attitude

AREAS OF EXPERTISE:

Data Mining / Excel Reporting

HRIS Concepts

Multi-tasking

Process Improvement

Oracle PeopleSoft HCM 9.0/9.1

Compliance Support

SAP GHR Hub/Partner

Management Proficiency

Human Concepts OP9/OPE

Project Management

HRBP Coordination

Query Manager

HR Reports & Analysis

Performance Management

Problem Solving

Resolving Conflict

Training & Mentoring

Vendor Relations

PROFESSIONAL EXPERIENCE:

Business Analyst HR

Confidential, Dallas, TX

Responsibilities:

• Served as liaison between ER department, HRBPs, and HRIS department.
• Provided the Annual & Interim North America employees performance management reports, data, and analysis during the evaluation periods (30,000+ employees). Created the excel templates and PeopleSoft queries to support and upgrade the process. Provided ad-hoc departmental performance management analysis and reports.
• Created the outlook mail-merged template excel documents to send out welcome-letters to new employees and provided weekly welcome-letters status reports and the quarterly analysis report.
• Created and managed the departmental surveys through the Key-Survey web-based system. Distributed the New Hire surveys, Exit Interview surveys, Employee Job Satisfaction surveys, and Management Training surveys. Collected the survey results data and provided the status reports. Made the necessary updates and changes to the surveys.
• Provided the Employee Handbook Acknowledgment status analysis and report.
• Provided the multiple types of Turnover reports and analysis by the regions, lines of business, job titles, EEO-1 categories, quarterly, and customized ad-hoc requests.
• Managed the Profile Management in PeopleSoft system to update requested employee details including job codes, job titles, and personal information.
• Provided the support to the ER Ethics and Compliance manager on auditing process of Confidential job listings, applicant data, and updating the monthly Department of Labor report, OFCCP reports.
• Provided the support for new Taleo Onboarding System set-up project.
• Provided the quarterly Dallas Local Market Area analysis and reports.
• Managed the quarterly Confidential Diversity reports generated through the master template with MS server connected to the PeopleSoft Database.
• Supported and set-up WebEx Performance Management training sessions for the supervisors and non-supervisors.
• Supported the Confidential Network Groups by providing monthly reports and updating the PeopleSoft system with the requested information.
• Provided the requested ad-hoc analysis, reports or detailed data to the HR leaders and other Line of Business leaders.
• Updated/Uploaded Diversity Reports and Annual/Interim North America Performance Evaluation Reports to the Confidential Intranet Global Knowledge Network.

Sr. Business analyst

Confidential, Richardson, TX

Responsibilities:

• Performed 7,000+ employees HR confidential database management for all Confidential STA locations in North-America region.
• Provided monthly company Organizational Chart (Human Concepts: OPE & OP9) and constantly implement the system/template designs for its maximum enhancement.
• Performed, monitored and managed major Re-Organization process as the company structure and departmental transfer/mass change/create occurs.
• Managed synchronization of the database with intra-network connected department including Outlook Exchange server, employee badge system (S1), and Confidential global email system (mySingle).
• Maintained quality and consistency of HR database information specialized in the Confidential Global Human Resources Partner (GHR) SAP modules.
• Ensured personnel actions comply with current Human Resources policies and guidelines.
• Identified, wrote, and implemented instructions and guidelines regarding the HRIS procedures.
• Identified opportunities for improving Human Resources processes through information systems changes.
• Served as a liaison between HRIS, Benefits, Human Resources Business Partners, Recruitment, Payroll and Finance areas with regard to operations and the HRIS.
• Acted as the main point of contact for all in-bound HRIS related requests from Managers and HR staff.
• Assisted HRIS Manager in special projects, system enhancements, and project implementations.

IT team supervisor voip

Confidential, RICHARDSON, TX

Responsibilities:

• Supervised the detail tasks of DPS team’s VoIP and video conference services and maintained the high quality of the services with great feedback and user satisfaction.
• Successful completion of multiple sites new VoIP system project. ( Confidential SCM VoIP)
• Multiple remote sites expansion project: Successful PM (Project Management) duties for the phone systems including the project planning, site survey, purchase, and project teleconference meetings, and third-party vendor coordination.
• Represented and attended major meetings with main vendors including XO Communications, Triton Networks, Arrows S3, and Essential Networks.
• Remotely provided desk-phone services for remote sites: Atlanta, Bellevue, Bridgewater, Herndon, Overland Park, and San Diego.
• Provided major video conference supports (Hosting) with preparation coordinate process including the GM calls, Presidents meetings/presentations, Town Halls, NA HQ VCs, and GBC. (Global Business Conference: 64+ Global Confidential sites with the site Presidents/Leaders, 3:30 AM CT Biweekly Monday)
• Provided the new Admin. VC (Video Conference) support training.
• DPS network intranet management: Periodical reviews/back-up database files, organize, create new/necessary database/table, and make necessary updates.
• Weekly team performance evaluation/current job status report, monthly report, network related incident report, video conference logs/report, asset tables, and technical manual implementations.
• Heavy daily traffic telephone/email communications including service follow-ups, reporting, VC preparation, DPS team supervision and Admin. /vendor coordination.
• Provided 24/7 readiness for on-call service for all DPS/VC services.

Account manager

Confidential, Carrollton, TX

Responsibilities:

• The assessed effectiveness of programs in meeting overall strategic objectives, and contribute to the development and implementation of changes and improvements to the benefit programs, as appropriate.
• Reviewed financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
• Trained new employees and oversaw those personnel processes.
• Determined goods and services to be sold, and set prices and credit terms, based on forecasts of customer demand.
• Communicated with internal and external businesses and vendors for issue resolution.

Account Manager

Confidential, Dallas, TX

Responsibilities:

• Managed day-to-day business operations from point of inspection to service call completion.
• Coordinated with internal and external vendors/resources.
• Maintained all personnel policies/procedures and provided guidance/interpretations to staff.
• Prepared and maintained reports that are necessary to carry out the functions of the company’s HR/OPS area.
• Maintained an accurate database of accounts credentials.
• Managed payroll and benefits processes.
• Created Employee Morale incentive program.