Business Analyst Application Support Resume

OBJECTIVE

As a business analyst, looking to work closely with Business Partners and IT groups to understand and document strategic drivers and tactical needs.
This is to ensure that implementation teams provide solutions that meet business needs with a focus on quality, usability, and relevance.

SUMMARY

3+ years of Experience in Health care domain (Kaiser Permanente) - Business Requirement and Analysis, Data Analysis.
Work as a key contact person with business partners on gathering business requirements; attending JAD (Join Application Design) sessions with Business users and IT teams to understand business needs. Prepared requirement documentation, prioritize those requirements; perform complex and detail analysis of business goals, objectives and requirements;
Perform Fit/Gap analysis and prepare Gap/Customization document based on the Business requirement as identified during JAD session for Confidential (Kaiser Permanente Governance, Risk and Regulation) platform.; recommend business processes to improve and support business activities;

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

Business Analyst Application Support

Confidential

Responsibilities:

Anticipate customer needs and proactively develops solutions to meet them.
Analyze complex problems and develop innovative approaches.
Provide explanations and information to others on Business User issues.
Collaborate with IT and the Business Users to build strong relationships with our customers
Support the team on best practices
Perform knowledge transfer on training and communication
Support user deployment activities as needed

Business Development Coordinator

Confidential

Responsibilities:

Supported both the NBD Director, Sales Team and Marketing Department
Preformed in a creative and fast-paced team environment, while supporting team projects.
Developed valuable insight by giving excellent suggestions for streamlining process and meeting the department goals efficiently and creatively.
Reported to the VP of Sales.

Project Coordinator/ Business Analyst

Confidential

Responsibilities:

Performed complex administrative activities that required a high level of initiative and judgment.
Supported multiple managers within various functional organizations within Kaiser.
Coordinated special events, large group meetings, conferences, and audio-visual equipment.
Researched, compile, and formatted information into spreadsheets.
Provided support to multiple projects and handled sensitive information.
Participated in meetings, prepared and distributed agenda, took and transcribed meeting minutes, prepared presentation summaries, managed logistics and oversaw action items.

Administrative Assistant

Confidential

Responsibilities:

Produced emergency procedures/ training manuals and managed administrative tasks such as
Filing Reports
Answering phones
Scheduling and confirming appointments
Assisting all levels of staff with trouble shooting and issue resolution.

Supervisor

Confidential

Responsibilities:

Consolidated daily activity reports for the Director of Security and Building Management
Developed internal communications:
Timesheet maintenance,
Use of media (computers, camera, TV, etc.)
Protocols, and access control policies and procedures
Created training documentation and trained staff on fire life safety, use of fire control panel, and PA system