Summary

• Over nineteen years of extensive work experience in IT as Project Manager/Lead/Business Analyst/IT Analyst/Functional Lead in different business areas like Marketing, Finance and Manufacturing. Independent and highly motivated team player that approaches new challenges with a 'can do' attitude. Ability to work independently in a fast paced environment.
• Broad experience in gathering requirements, performing impact gap analysis, process improvements and translating business needs/concepts into clear, concise functional specifications.
• Ability to effectively manage complex issues and tasks, including developing objectives, prioritizing responsibilities, delegating tasks, executing deliverables to successful completion.
• Ability to lead business focused initiatives through design, implementation and testing phases
• Detailed understanding of the software development lifecycle SDLC .
• Strong work experience in dealing with Customers, clients, end users such as gathering business requirements, data analysis, Gap Analysis, User acceptance testing UAT and end user training.
• Proficiency using standard business software including Microsoft Word, Visio, Excel, Access, PowerPoint, SQL and Windows operating system
• Excellent oral, written, interpersonal, management and communication skills.

PROJECT EXPERIENCE

Confidential

Role IT Analyst /Production Support Data Analyst/ Production Support Data

Lead in Marketing-IT

Responsibilities

• Worked as 'Data Lead/Project Manager' for the whole data portfolio in the production support group providing the level 2 support since Jan 2009. Have worked as an analyst in this group earlier from October 2007 onwards. Before that worked earlier as IT analyst in the solution delivery team for the same group from Feb 2007 till October 2007 on the 'Data Team' in the Marketing group.
• As the data lead and manager, conduct weekly meetings with business users on their cases, questions and concerns. Role includes the crucial participation as a liaison between business and L3 support team.
• Prioritization of the IT requests with business involving the production support team is taken up on a regular basis. This includes the setting of expectations to business and also to L3 support team.
• Mentoring of the offshore team in Beijing for data related knowledge is taken up on an ongoing basis. Also, guide the offshore Engineering team in India on the priority of items to be handled and help them on the escalations to other integration groups like the sysadmins, DBA team, Informatica support team and infra teams.
• 'Marketing Data Operational Store MODS ' is the hub for marketing activity, it maintains all the contact information and the responses that we receive as part of the marketing campaigns and runs the rules to classify the contacts as 'lead candidates' and/or leads for the Sales team to follow up so they can become future customers.
• Data is obtained from various sources into MODS like Seminar Management System, Global Survey Tool and Call Center in addition to marketing upload data tool loads.
• Worked on a number of enhancement requests coming from different theatre biz owners. Analysis for the requests was done and code changes are reviewed with the Engineers. Full test cycles are run for the enhancement requests through all the integration points.
• Code fixes and data fixes for historical data are done as appropriate depending on the functionality change in the system.
• Worked on production support cases and resolved them based on the type of problem like user training issue, data analysis and coding issues. Coding issues were resolved with co-ordination from the Engineers.
• Have worked on analysis for 'Change request forms' with the business users for future enhancements to the existing process.
• Prepared the functional requirements documents for the enhancements after the analysis is completed.
• Have also co-ordinated the QA activities for upcoming releases with the offshore team when working as part of solution delivery team.
• Performed data validation as part of integration, end to end and User Acceptance test cycles before the data is passed on to downstream systems for reporting.
• Prepared the test cases in Quality Center for the ongoing testing, executed the test runs and logged in the defects in the system.

Confidential

Role: IT Analyst

Responsibilities

• 20 outpatient pharmacies and clinics along with a regional distribution center were to go live with their new supply chain system to manage their inventory and purchasing needs.
• Involved in gathering the business requirements from the end users
• Performed the gap analysis and process mapping for this system. Developed the functional specification documents for the entire process flow and also for any new customizations specific to the client's environment.
• Involved in the configuration and set up of the system
• Worked closely with the application users who were usually the pharmacists along with the IT development team and the QA team to make sure that the users' requirements are being captured correctly in the system.
• Developed the test plans for User Acceptance testing.
• Involved in the preparation of the user guide and training to the users.

Confidential

Role: Business Analyst

Responsibilities

• Provided functional support to the business users in the Enterprise Service Automation area.
• New customizations to the existing system had to be reviewed for effectiveness and cost involved. Had to arrange meetings with the users and IT and act as a liaison between them in gathering the requirements and to get an estimate of the cost involved regarding the time and resource constraints.
• Prepared the functional specification documents for the customizations approved by the higher management
• Worked closely with IT team to have the customizations done appropriately
• Prepared the UAT test plans and the user training guide for using the new customizations.
• Prepared test plans for UAT for the upcoming 'upgrade' to their financials software.
• Acted as an interface between ESA users and IT in resolving the production issues
• Has good understanding of the SOX compliance for resolving the issues and going through the proper approval process

Confidential

Role: Business/Functional Analyst

Responsibilities

• Involved in multiple Upgrades to their financials software as a Business Analyst.
• Involved in gathering the requirements from the users before the upgrades to review any changes to the existing system. Performed Gap analysis and developed process mapping to suit the client's environment.
• Involved in the configuration of the 'order to cash' modules in their financial system.
• Performed the set up for the taxware so that the taxes are calculated correctly on the invoices.
• Developed user test plans, test cases and user training guides for each of the upgrades done.
• Prepared functional specifications for customizations including new reports specific to the client.
• Created queries for different users including the international users.
• Analysis of data for old historical customer contracts was done and process identified for bringing them into the new system successfully. Contracts were identified as historical, new and the ones in between. Steps to successfully process the revenue and invoices corresponding to them were identified for each category and documented.
• Involved in preparation of documentation for SOX compliance for the application.

Confidential

Responsibilities

• Involved in 'Education and Government Release 7.5 testing' of PeopleSoft Financials.
• The responsibilities include Study of the Billing System, Business Processes and Platform testing.

Confidential

Role: Senior Software Engineer

Project Description

As a part of the ERP initiative, an application Projects - Management System PMS , was developed to maintain the Projects. This application had Consultant management, Cost management, Project management modules to help in maintaining the details of the Projects and the Engineers on each Project, the costs incurred by HP during the development of the Project. This system is implemented at all the offices of HP including the off-shore facility at Bangalore.

Responsibilities

• Involved in the System Study, Design, development and implementation of PMS
• Managing a team in India and co-ordinating with users in Cupertino, CA.
• Provided the functional support in development of Staffing Application for keeping track of processing of the resumes, electronically evaluating the candidates using Lotus Notes applications.
• Involved in the study of interfacing the system with PeopleSoft HR
• Involved in development of an Asset Management System on Lotus Notes as a functional analyst.