Lead IT Process Improvement Analyst / Project Manager / Scrum Master Resume Bloomington, MN - Hire IT People

SUMMARY:

Skilled Analyst with extensive IT background. Naturally gravitates toward finding process improvements and utilizes
Superior communication skills to collaborate amongst teams. Seeking to benefit an IT department with complex technical knowledge and superior leadership.
Server configuration
Asset & Configuration Management
Reporting and analysis
Technical writing
Certified Scrum Master and Product Owner
Project management
Business analysis
Process improvement & efficiency
Strong presentation & collaboration skills

PROFESSIONAL EXPERIENCE:

Confidential, Minneapolis, MN

Lead IT Process Improvement Analyst / Project Manager / Scrum Master

Responsibilities:

BA, PM, Scrum Master, and Product owner for Data Center Services and ITSM teams
Worked with ServiceNow Development team to create and develop an end - to-end process for server lifecycle management from procurement to decommission, configuration management and asset management DBs
Led multiple disaster recovery, patching, and vulnerability projects, including Meltdown and Spector
Developed a patch management lifecycle process from the ground up, including designing team governance and creating schedule for patching
Assisted in development of a vulnerability exception process

Confidential, Eagan, MN

Lead IT Business Analyst / Project Manager

Responsibilities:

Joined Delta for several HP suite upgrades, including Asset Manager, Project and Portfolio Manager+ 9.32 client/mobile, and uCMDB

Confidential, Bloomington, MN

Senior IT Business Analyst / Project Manager

Responsibilities:

As Audit Remediation Project Manager, designed project plan that assisted the ISS Identity and Access Management team in successfully organizing closing multiple audits
Assisted team in creating, process, and procedures, including the creation of a new charter

Confidential, Eden Prairie, MN

Senior IT Business Analyst / Project Manager

Responsibilities:

Senior Infrastructure Business Analyst and Project Manager for Univiata Shared Services group
Worked on a number of projects ranging from security and risk related projects to telecom, voicemail, fax, SOC 1 and SOC 2, ITSM, IAM, Disaster Recovery, and migrations
Led various SDLC software projects, including Identity Manager, PUPM, HPSM, PPM, iLMS, and Service Catalog Manager
Implemented various feature updates and upgrades on HPSM and PPM project team

Confidential, Minneapolis, MN

IT Business Analyst / Project Coordinator

Responsibilities:

Brought company application in line with ARRA and HIPAA regulations by organizing a team of SMEs, coordinating documentation, and on-boarding new provisioning tool

Confidential, Bloomington, MN

IT Business Analyst / QA Lead

Responsibilities:

Provided support for US Bank’s Asset Center upgrade and HPSD rollout, including requirements gathering, writing scenarios, traceability metrics, test cases, QA, and UAT for HP Asset Manager Application

Confidential, Bloomington, MN

Project Coordinator

Responsibilities:

Worked with PMs and technicians to provide technical support for Best Buy’s holiday season projects

Confidential, Saint Paul, MN

Systems Analyst

Responsibilities:

Assisted in the construction, maintenance, and support of over 200 servers on 3M’s corporate infrastructure team, utilizing VM Ware, Remedy, Lotus Notes, NAV, and VERITAS NetbackUp

Confidential, Eden Prairie, MN

Network Operations Technical Analyst

Responsibilities:

Provided highly technical, 24/7, IT support to monitor global data centers, equipment, and technology, utilizing various tools to pro-actively identify potential issues
Worked with business and technology groups to develop and maintain knowledge base for internal
Developed skills in ITIL and utilized Backup Exec, HP Open View, NetIQ, Microsoft Exchange, Active Directory, SharePoint, Infrastructure Manager, IX Manager, HP Service Desk, and more

Confidential, Minneapolis, MN

Network / PC Technician/ Incident Management

Responsibilities:

Consulted for several companies in the Twin Cities, including Guidant, Sapphire Technologies, Talent Software Services, UHG, IBM Global Services, Wells Fargo, Saint Paul Travelers, and Thompson West
Responsibilities included helpdesk, desktop support, technical writing, project management, Active Directory roll-outs, location moves, company mergers, Outlook, and mainframe systems

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Lead It Process Improvement Analyst / Project Manager / Scrum Master Resume

Bloomington, MN

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