Profile:

• Accomplished business operations and technical leader with extensive experience across multiple industries including biotech/pharmaceutical, high tech and financial. Expertise in design and delivery of business solutions, business analysis and collaborative business partnerships.
• Systems Implementations and Business Analysis IT Project and Portfolio Management
• Strong Business Acumen User/Client Training and Support
• People Management / Development Vendor Management
• Strategic IT Business Partnership and collaboration Technical Management and Support

Professional Experience:

Confidential

Senior Manager, IT Business Partner

Manage team of Business Analysts responsible for the design and support of technology solutions in alignment with the business goals of Global Engineering and Facilities. Responsible for overall management and delivery of all IT GEF related projects, project budgets and project prioritization. Build and maintain business partnerships with senior management and business team. Strategic planning through business partnership collaboration understanding of organization direction, structure and requirements.

Key Accomplishments/Responsibilities:

• Manage global team of business analysts: develop job descriptions, define job competencies, establish training plans and developmental goals, manage work assignments.
• Manage system implementations and system enhancements including engineering doc management system Meridian , CMMS EAM, DataStream , CMA Calibration Management , Archibus.
• Developed and implemented support model for supply chain, manufacturing and engineering applications globally.

Manager, IT Commercial Business Partner - Sales, Marketing and Managed Markets

Delivery of business solutions for Commercial business groups including Sales, Marketing and Managed Markets. Manage, define, prioritize and implement business solutions to meet business requirements. Build and maintain strong business partnerships with business leads and senior management.

Key Accomplishments/Responsibilities:

• Successfully managed implementation of Imany CARS contract management system for Government Chargebacks and Imany Medicaid Rebates RPU calculations and quarterly payments which resulted in increased efficiency and compliance. Managed all aspects and phases of project including: overall project management, development of business requirements and functional specifications, management and design of interfaces, user training, and development of company specific training manuals
• Leverage Siebel CRM system to meet needs of commercial business unit. Defined and documented requirements, performed system testing and communication with business.
• Management of monthly sales process and data loads from IMS. Streamline monthly request process.
• Managed and led planning and implementation of new reimbursement views for Managed Markets and Sales Force in Siebel CRM system across multiple products and product markets. Views enabled the business to track managed care plan reimbursement data at national level, regional affiliate level and account/contact level for the sales force and field including NAMs, RAMs and ABMs .

Confidential

Senior Business Analyst

Partner with business to understand organization direction, structure and requirements. Development requirements, specifications, business processes and recommendations to deliver business solutions for business functions: Finance, Legal and Drug Development.

Key Accomplishments/Responsibilities:

• Led the department in the planning and implementation of an enterprise wide agreement management system. Responsibilities included: development of business requirements and functional specifications, management of vendor selection process, development and design of pilot program.
• Lead definition of PO process for upgrade to Oracle 11i including development of business requirements and functional specs for Oracle/Ariba interfaces, streamlined PO processes Ariba Buyer/Oracle Financials to increase efficiency by eliminate redundant tasks.
• Provide application user support and system maintenance for enterprise applications including Ariba Buyer, eCounsel and Oracle Financials 11i .

Confidential

Project Manager/Senior Business Analyst

Through relationship management, worked with Sales, Marketing, HR, Finance and Legal business user communities to develop requirements to implement system solutions in a business and technical context. Developed and managed user requirements to ensure timely completion and delivery of business solutions.

Key Accomplishments/Responsibilities:

• Performed analysis and specifications for development of internal reporting for Sales, Marketing, HR, Finance and Legal business using Cognos BI products: Impromptu, PowerPlay resulting in increased productivity.
• Managed implementation of enterprise wide Expense Management System Concur Technologies XMS Web application including development of business and functional requirements, training and technical support to Finance group and employees nationwide.
• Project Manager for vendor selection and successful implementation of Lotus Domino.Doc to allow the internal Legal to move from manual file storage to online file storage of Legal documents.
• Lead business analyst for developing and documenting business requirements for upgrade to Oracle 11i.
• IT Project manager for implementation of a Commission System Incentive Systems designed to automatically calculate commissions for sales force increasing productivity by a minimum of 75 .

Confidential

Senior Account Manager, Client Information Services

Customer relationship management of national client base over 70 external companies including building strong business relationships, resolution of business and technical related issues, and system enhancements for in house application. Implemented, trained and supported new and existing customers on use of application. Partnering with the sales and marketing organization, performed demonstrations of State Street Financial Software package to prospective customers nationwide resulting in increased sales.

Confidential

Portfolio/Loan Underwriting and Disbursement Analyst / Customer Service Rep

Analyzed composition of secondary market portfolio acquisitions, private loans and federal loans for compliance to corporate guidelines. Performed ongoing employee training for new and current employees to ensure compliance to programs.

Confidential

Accounting Manager/Supervisor:

Managed accounts receivable for all catering billing activities, posting of accounts, reconciliation of accounts, in-house billing and customer billing support. Analyzed accounts receivable information maintained and reconciled general ledger prepared daily cash reports performed yearly audit of franchise accounts responsible for billing and collection of past due accounts performed weekly and monthly analysis of sales for all store and franchise accounts throughout the United States.