SUMMARY

• Over 2 years of extensive experience as aRisk Analyst/ Product ownerin Banking, finance and Broadcasting Domain with complete understanding of Software Development Life Cycle, involved in various phases such as Requirement Analysis, Requirement Communication, requirements elicitation, Design, Development, Risk Management and Testing.
• Experience inBusinessRequirement gathering, Functional Specification Documentation, BusinessProcess Flow and Analysis, Data Mapping and Modeling and also Project Management.
• Expertise in Software Development Life Cycle (SDLC),BusinessProcess Modeling Notation (BPMN), Object - oriented Analysis and Design, Rational Unified Process (RUP), Agile and Quality Assurance (QA) Methodologies.
• Extensive Domain experience detailing business solutions using innovative approaches for Mortgage (Primary/Secondary), financial and Accounting applications.
• Competent in creating Unified Modeling Language (UML) diagrams such as Use Case Diagrams, Activity Diagrams, Class Diagrams and Sequence Diagrams. Expertise in implementing scrum methodology for businessanalysis including User Story creation.
• Experienced in elicitation techniques like interviewing, questionnaires, brainstorming, focus groups, prototyping, cost/benefit analysis, SWOT analysis, risk analysis and conducting User training.
• Experienced in performing GAP Analysis by identifying existing processes and documenting enhancements to meet end user expectations.
• Expertise in performing impact analysis on existing processes in relation to changes pertaining to banks regulatory requirements and developments.
• Experience in Creating and Maintaining the Requirements Traceability Matrix (RTM), Leading JAD/JAR sessions to reduce time spent in moving information between stakeholders and team members.
• Expert in organizing and conducting training sessions in training stakeholder, subject matter experts and employees of the new software system.
• Experience with RDBMS such as Oracle, MS SQL Server and MS Access.
• Skilled in using MS office applications for day to day activity, MS Visio for creating flow diagrams and MS Project for prioritizing and managing individual tasks.
• Involved in Test Planning, Test Preparation, Test Execution, Issue Resolution and Report Generation to assure that all aspects of a Project are in Compliance with theBusinessRequirements.
• Strong experience in conducting User Acceptance Testing (UAT) and documentation of Test Cases. Expertise in designing and developing Test Plans and Test Scripts.
• Ability to rapidly learn new concepts together and highly motivated team player with excellent Interpersonal and Customer Relational Skills, Proven Communication, Organizational, Analytical, Presentation Skills, and Leadership Qualities.

TECHNICAL SKILLS

Business Modeling Tools: Rational Rose, MS-Visio

Methodologies: Agile, Waterfall, RUP, UML

Software: MS Office, MS SharePoint, MS Project

Databases: Oracle, SQL Server, MS Access, DB2

Others: Rules Speak, Check Free, Business Objects, Data warehousing, Remedy, People Soft GL, Crystal reports, Quality Center, Project Professional, MS Office

PROFESSIONAL EXPERIENCE

Confidential

Business Analyst

Responsibilities:

• Lead interviews and meetings with business associates to gather business requirements
• Assist business and actuaries in devising and pricing fixed and variable pricing instruments
• Assist customer care in problems and issues resolution
• Leading member in interviews (JADs) and meetings to engage business associates and subject matter experts, in business planning, business analysis, and business requirements definitions
• Act as a subject matter experts in requirements planning/gathering sessions
• Lead Research and gathered information regarding a business problem/opportunity
• Analysed and translated information for management and IT teams
• Used Unified Modeling Language (UML) methodologies to design Use Case Diagrams, Activity Diagrams, and Sequence Diagrams
• Working closely with the development team to clarify and ensure adherence to business requirements
• Prepared Functional Requirement Specification and Business Use Cases
• Participating in data extraction, transformation and loading (ETL) process
• Identified for business process improvement and initiated efforts to make improvements and problem resolution

Environment: Requirements Analysis, UML, Use Case Analysis, MS Visio, Rational Rose, Requisite pro, SQL, ETL, and CMMi Standards

Confidential, Seattle WA

Risk Analyst

Responsibilities:

• Analyze and determine risks to help clients make sound financial decisions.
• Determine solutions to minimize or eliminate risks.
• Lead interviews and meetings with business associates to gather business requirements.
• Assist business and actuaries in devising and pricing fixed and variable pricing instruments.
• Assist customer care in problems and issues resolution.
• Leading member in interviews (JADs) and meetings to engage business associates and subject matter experts, in business planning, business analysis, and business requirements definitions.
• Act as a subject matter experts in requirements planning/gathering sessions.
• Lead Research and gathered information regarding a business problem/opportunity.
• Analysed and translated information for management and IT teams.
• Used Unified Modeling Language (UML) methodologies to design Use Case Diagrams, Activity Diagrams, and Sequence Diagrams.
• Working closely with the development team to clarify and ensure adherence to business requirements.
• Prepared Functional Requirement Specification and Business Use Cases.
• Participating in data extraction, transformation and loading (ETL) process.
• Identified for business process improvement and initiated efforts to make improvements and problem resolution.
• Help clients meet financial goals.
• Analyze financial statements such as profit and loss, company budget and employee headcount reports.
• Compile reports showing the proposed plan of action for existing and potential clients
• Review other risk factors including problems with the physical location of the organization, potential for robberies and the likelihood of employees being injured on the job.
• Examine and interpret statistical reports.
• Predict the future trends from the current developments in the market and recommend the management accordingly to plan the strategies.
• Monitor and assess the post-period implementation of risk management strategies.
• Aid in the constructive developments for the company to create good capital.

Environment: SQL server, Jupiter, Lexus Nexus, Global Automatic Call Distributor (GACD), Leeds.

Confidential

Risk Analyst

Responsibilities:

• Interacted with clients, product team to gather and define business and functional requirements
• Worked on web based virtual payment, card payment and mobile payment application systems
• Analyzed complex system problems with ease, Conducted GAP analysis to offered alternative business solutions for new system development and enhancements for production issues.
• Verification of EFT (Electronic Funds Transfer) reports and escalate to support team in case of any discrepancies in EFTS's.
• Worked in integrating the global payments system with (VeriFone) Payware mobile processing system
• Stay abreast of new Products and enhancements for Credit Card Chip/EMV programs
• Gather requirements for GTVT payment system (Global Transport Virtual Terminal) enhancement
• Leading member in conducting JAD sessions and keep the stake holder engaged with the work process being carried out.
• Performing analysis on billing and charge types for the merchants as per the sales request on MAS (Merchant Accounting System).
• Analyze and provide various Retailer activity reports for Chain merchants to the relationship managers.
• Analyze and solve problems for all incoming inquiries within the allotted department SLA’s, educate IT team members to eliminate reoccurrences.
• Collaborated with development team to design new, enhanced system functionality and communicate business and functional specifications to the team and other stakeholders
• Facilitated meetings and leads discussions regarding business process review and functional specification reviews, Joint Application Design (JAD) sessions, etc.
• Extracted, analyzed and understood the Business requirements, gap analysis between goals and existing business processes
• Worked as a project lead for small projects and took the project through the entire SDLC by ensuring any deviations from the base-lined functional requirements in order the deliverables meet the business needs.
• Generate all the Out of Balance reports for the chain merchants and provide the transaction details to merchant accounting department.
• Coordinate with relevant departments to mitigate revenue leakage/impact to merchant and Global Payments.
• Strive for error free processing of all financial adjustments using MAS, as well as follow all company procedure and guidelines.
• Retrieve the Chargeback and Network reject reports from MAS (Merchant Accounting System) and discuss the root cause with the business team
• Planned, documented, executed and supported the User Acceptance Testing efforts relative to all projects by collaborating with the business.
• Assisted in defining project plans, including scoping, scheduling, and implementation.
• Occasionally trained end users to operate new or modified programs.
• Shared knowledge/experience with IT staff in order to promote a team environment.
• Prepared the business flow models for better understanding of requirements for technical team.

Environment: MS-Office Suite, MS-Visio, UML, Rational Requisite Pro, Windows 2000/NT, Test Director, MySQL, Oracle and Agile