SUMMARY

• Agile certified professional with six years of established track record in business analysis, developing complex systems / products, Project / Program Management and Software Application Development
• Strong experience in leading multiple Web Applications, E - Commerce and Supply Chain solutions; Gather customer needs, groom detailed product requirements, translate product vision into development-ready user stories (with well-defined and testable acceptance criteria), apply technology to enhance existing or build new business capabilities
• In-depth expertise in SAFe (Scaled Agile Framework); guided transformation of multiple large scale software initiatives from waterfall to Agile delivery model leveraging SAFe
• Worked directly with executive leadership and internal and external business stakeholders and ensured product goals support business and technical vision
• Extensive experience in leading projects through the full systems lifecycle from requirement gathering, gap analysis (from AS-IS to TO-BE state) through implementation of data analysis solution and providing meaningful insights.
• Project expertise in design and development of dashboards, analytical reports using Tableau, Rapid Miner, SQL
• Tools and technologies - JIRA, Advanced Excel (Pivot table, V-lookup, Macros, Advanced charting ), MS Project, Adobe Experience Manager / Adobe Marketing Cloud, Demand-ware, SQL, Hadoop
• Visual Aid Tools - MS PowerPoint, Word, Visio, UML diagram, Lucid charts
• Certified Professional Scrum Product Owner (PSPO I from Scrum.org)
• Certified Professional Scrum Master (PSM I from Scrum.org)

PROFESSIONAL EXPERIENCE

Confidential, New York

Lead Business Analyst, Scrum Master

Responsibilities:

• Conducted design workshops with leadership and business stakeholders to create product vision, strategy and roadmap
• Involved in strategic planning and implementation of the go-to-market strategy, created operating plan for competing priorities and directed research and marketing activities to achieve the growth objectives
• Led ideation and requirement gathering workshops across multiple teams - user interface, payments, inventory, merchandising, support to identify the pain points, requirements and wrote user stories with well-defined acceptance criteria
• Led UX design discussions to create a seamless online purchase experience for educators to explore, and purchase various types of teaching aid resources in all modes - laptop, tablet, mobile
• Held long brainstorming sessions with architects and engineers relentlessly pursuing business and technical vision to deliver exceptional customer value. Evaluated risks related to business processes and organizational change management
• Efficiently groomed and managed product backlog, prioritized the features, functionalities with inputs from Product Owner
• Launched differentiated landing page experiences for target customers with exclusive offers resulting in 50% higher Click-through Rate (CTR), and 120% higher Click-to-open rate (CTOR) rate for new and existing users
• Worked collaboratively with key stakeholders to prioritize the e-Commerce roadmap, all-the-while recommended and implemented best practices and solutions based on business needs
• Conducted assessment of existing applications and recommended underlying feature request upgrades for platform migration
• Defined a minimal viable product in Agile methodology and led agile adoption, adaptation and maturity in the team
• Led Scrum meetings and facilitated agile adoptions, maturity and strategy, reported scrum metrics to higher management
• Guided offshore development and QA team in integration testing, as well as helped business with user acceptance testing

Tools: JIRA (Agile Tool), Visio, Advanced Excel, PowerPoint, Adobe Experience Manager (AEM), Demand-ware, Lucid charts

Confidential

Business Analyst

Responsibilities:

• Delivered supply chain initiatives from conception through completion - following the Systems Development Life Cycle
• Implemented a data warehouse solution in Amazon Web Services (AWS) integrating data from disparate ERP systems in a data lake (EDL), performing the Extract-Transform-Load (ETL) and conducted price and volume reconciliation
• Created execution plans, implementation timeline, use cases, process flows, wireframes, functional and design documents
• Developed product backlog for the minimum viable product, created and prioritized user stories (applied MoSCoW prioritization), and created release / sprint progress reports - burndown chart, velocity chart etc.
• Liaison between business and technical team to drive requirement clarifications and ensured incremental product delivery
• Developed several modules of an agile and scalable analytics application using Data Analyzer and Tableau
• Created use cases, process maps and detailed functional requirements and technical design specifications
• Created wireframes, user flows and story boards to effectively communicate solution design to the engineering team
• Performed competitor analysis and conducted user research as part of feasibility analysis of an optimal solution
• Identified pain points, provided insights and recommendations on the gap analysis, risk management, stress testing
• Created and reviewed test cases, conducted post production validation, and provided feedback to the development team
• Built product team ground up, conducted recruitment and staffing for design and business analysts, mentored new hires

Tools: AWS, JIRA, Visio, Advanced Excel, Tableau, PL/SQL, Hadoop, MS Office Tools, Lucid Charts, Data Analyzer