SUMMARY

• Insightful, results - driven IT Analyst with notable success managing a broad range of corporate IT application initiatives through effective planning, analysis, and implementation in support of business objectives.
• Excel at comprehensive application design, product development and full cycle project management.
• Deliver hands-on experience during all stages of project life cycle, including requirements gathering, design, architecture, development, testing and support.
• 6+ years of advanced experienced working as a Product Owner, Healthcare Analyst, Tester, and Business Analyst
• Skilled with Agile/Scrum methodology
• Experienced with management of the full software development life cycle (SDLC)
• Advanced proficiency with writing and managing User Stories
• Extensive healthcare background including experience with Web-based medical management (care management) software applications that supports medical management interventions for population health management
• Skilled in collaborating with executives, clients, colleagues and technical resources with diverse background
• Proven ability as a team player and to work independently with excellent communication, people skills and presentation skills

TECHNICAL SKILLS

• SDLC (Systems Development Life Cycle)
• Waterfall
• Agile/Scrum
• MS Excel
• MS Word
• MS SharePoint
• MS Project
• Flow Chart
• UML
• Wireframe
• PowerPoint
• Use Cases
• VSTS (Visual Studio Team Services)
• MS Project
• HP ALM (HPApplication Lifecycle Management)
• PowerPoint

PROFESSIONAL EXPERIENCE

Product Analyst / Product Owner

Confidential, Annapolis, MD

Responsibilities:

• Work closely with market-facing product analyst to understand the needs of each market segment as they pertain to assigned enhancements and features.
• Analyze information gained from multiple sources; reconcile conflicting inputs, through configurations where appropriate.
• Use knowledge and experience to identify interdependencies. Learn and apply knowledge of best practices for internet technologies, apps and web services.
• Attend daily stand-ups, provide guidance based on knowledge gained from market facing product analyst.
• Analyze and define product requirements for developers that provide the best solution for business needs and market requirements
• Document user stories, use cases, acceptance criteria, business rules, and functional specifications when warranted.
• Mock up and annotate user interface wireframes.
• Consistently address performance & reliability, compliance & security, usability & design, admin & content management, and browser use & compatibility.
• Built strong partnership with developers and quality assurance teams. Learn their lingo and perspectives to more effectively communicate with them.
• Collaborate to find efficient ways to satisfy business and user needs.
• Prioritize work and that of the development team based on relative importance to the business. Prioritize the agile backlog accordingly, track status of each user story and resolve impediments.
• Review dev work in relation to requirements. Conduct initial User Acceptance Testing (UAT).
• Identify issues that may result in not meeting expectations as early as possible; Inform stakeholders of concerns and propose solutions when possible.
• Coordinate training of internal partners.
• Participate in retrospectives to assess what is working well and lessons learned; propose process improvements.

Healthcare Analyst / Residential Counselor

Confidential, Rockville, MD

Responsibilities:

• Facilitated Sprint planning, grooming, review, and retrospectives
• Participate in daily Scrums
• Decomposed medium and large size projects to smaller iterative deliverables
• Managed Product Backlog, created and prioritized Features and User Stories
• Ascertained that the user stories are good, comply with acceptance criteria and have sufficient business values
• Collaborated with team members and created realistic project milestones
• Managed development of business and functional requirements
• Oversaw project implementation and release planning
• Facilitated walkthroughs, JAD sessions and Peer reviews to maintain quality and team consensus
• Arranged interviews with stakeholders to understand the business requirements
• Participated in UAT along with the development & testing teams using HP quality center
• Ensuring data integrity on client information in accordance to HIPAA law
• Assessing, analyzing business structure as well as recommending suggestions for improvement in the organization
• Created and maintained training documents for process improvements

Business Analyst / Tester

Confidential

Responsibilities:

• Met with client groups to determine User Requirements and Goals
• Worked with SME to prepare a detailed Business Requirement Document
• Developed UI Wireframes and Mockups using Microsoft Visio to determine web development/programming requirements and evaluate overall effectiveness of the page layout against usability best practices
• Functioned as the primary liaison between the business, operations, and technical groups throughout the project cycle to provide them with required specifications/documentation and to resolve any issues in between.
• Created Use Case Diagrams, State Chart Diagrams and Sequence Diagrams using MS Visio
• Documented functional requirements, and communicated these requirements with the development team for design and implementation of business solutions
• Involved in the creation of the Mockups and Use Cases using MS Visio
• Gathered test data from database for Parking, Red light and speed camera citations to ensure accuracy
• Managed requirement changes using a change management process
• Tested, documented and drafted reports on intranet applications, web applications for different sectors of the Baltimore city domain data migration plan.