SUMMARY

• Business Analyst with Project/Program Management experience and employ exceptional project leadership and negotiation skills to maneuver program and projects through conflicting requirements.
• Foster strong cross - functional relationships with internal and external stakeholders exercising excellent communications skills.
• Utilize “heads up” approach to risk management, anticipating issues to keep projects running smoothly and drive execution.
• Apply extensive IT Service framework/ project and program methodology, process improvement and coordination experience across program.
• Create positive environments conducive to exceeding expectations.
• Develop documentation and deliver end-user and customer training.

TECHNICAL SKILLS

Languages: Java, SQL

Skills: Strategic Planning, Multi-site Operation Management, Change Management,E-Commerce & SaaS, Social Media Management & Engagement, Reporting

Database: SAP BW, SAP HANA, MySQL, SQL Server, Oracle

Operating Systems: Windows 9x/NT/XP/8/7, MAC OS, Linux

Other Tools: MS Visio, MS Office Suite, Mind Mapping, Draw.io, Free Mind, SharePoint, Salesforce, SAP, MS Project, UML, Clear Case.

PROFESSIONAL EXPERIENCE

Confidential, Chicago, IL

Strategic Market Analyst

Responsibilities:

• Promoted to Strategic Markets analyst for exceeding expectations: chosen as 1 of 3 associates, out of 10, for promotion in review period; ranked among top 10% for bonuses paid in current review year
• Recognized by VPs for exceptional contributions to critical project; third - party audit deemed project most efficient in company
• Responsible for requirement elicitation process and to translate the output tobusinessrequirement documents and functional specifications.
• Perform gap analysis and create functional design and documentbusinessflows using BPMN / Visio.
• Conducted stakeholder Joint Application Design (JAD) interviews and facilitated meetings with teams.
• Data analysis through SQL queries in Sybase/oracle databases using Rapid SQL/Oracle SQL developer.
• Created screen designs for enhancements to web applications as well as the enterprise system SAP & Salesforce.
• Responsible for documenting workflows, results ofbusinessanalysis and obtaining sign-off from users on BRDs and FSDs.
• Created new data modeling techniques and analyzed large amounts of data from Dealers and other data sources to deliver
• Developed and managed a project enabling the firm to capture and utilize industry information on their client base for the purposes of business development.
• Involved inBusinessProcess creation and developing training material for End users to support UAT.

Confidential

Business Analyst

Responsibilities:

• GatheredBusinessRequirements through brainstorming sessions on global calls.
• Facilitated JAD sessions for Requirement Validation with HPA to gather requirements for the new MMIS.
• Involved in the full HIPAA compliance lifecycle from GAP analysis, mapping, implementation, and testing for processing of Medicaid Claims.
• Analyze, and documentbusinessand functional requirements via uses cases for Medicare billing transaction-based middleware/database layers with SOA & XML.
• Validating the EDI 837 claim billing (professional, institutional and dental claims) & 835 (remittance advice or payment) claims adjudications.
• Mapped provider data from source to target Facets data layout for the claims and benefit configuration.
• Exposed to using ICD 9/ICD 10 coding standards in Medicare and Medicaid domains of thehealthcaresystems and industry for inpatients, outpatients, reimbursement methodology.
• Assisted JAD sessions to identify thebusinessflows and determine whether any current or proposed systems are impacted by the EDI X10 Transaction, Code set and Identifier aspects of HIPAA.
• Documented and tracked requirements in Mercury Quality Center.
• Experienced working with EMR (Electronic Medical Record System).
• Designed and implemented HIPAA 835 Payment Advice Transaction, 837 Health Care Claim Transaction. Populated ICD-9, NDC Disease code sets as per the standards. Experience with transaction sets 835, 837, 270, 271, 276, 277 and 5010.
• TEMPEffectively implementation of the System Development Life Cycle SDLC, the BABOK and RUP methodologies from Initiation to Deployment.
• Designed and developed Use Cases using UML andBusinessProcess Modeling.
• Used MS-Visio for flow-charting, process model and architectural design of the application.
• Designed and developed project document templates based on SDLC methodology
• Analyzed and translatedbusinessrequirements into system specifications utilizing UML and RUP methodology.

Environment: SDLC, Agile, Scrum, UML, Clear Case, XML, MS Office (MS Word, MS Excel, MS PowerPoint, MS Visio), MS Access, MS Project, MySQL, Requisite Pro

Confidential

Business Analyst

Responsibilities:

• Assisted the senior business analyst in defining the scope, and defining business rules of the project. Also assisted in gathering business requirements, doing gap analysis and documents them textually or within models.
• Led and conducted JAD sessions for requirements gathering, analysis and design of the system.
• Created context and workflow models, information and business rule models, Use Case during the analysis using Rational Tools.
• Documented requirements and transformed them into functional and technical requirement specifications.
• Used MS Visio for Process modeling and Business Process flow diagrams.
• Worked with the QA Team as a Tester during the test phase, maintained an Issue Track Log to make sure all the issues are addressed played a part in troubleshooting before the QA Analysis.
• Continuously developed and tested new processes for new projects, researched additional systems to assist in future projects and maintained UAT testing for the department.
• Environment: Rational Clear Quest, Rational Test Manager, MS Office, MS Visio, UML, and SQL Server 2005