Business Analyst Resume Eden Prairie, Minnesota - Hire IT People

SUMMARY

Collaborative problem solver who uses process innovation, process improvement, process management and training strengths to enhance operations.
Proficient in creating new processes, examining existing processes, evaluating them within the context of organizational goals and proposing changes or enhancements to help achieve those goals.
Leverage strong interpersonal skills to coordinate and facilitate the activities of the parties involved in a particular process, and ensuring that they are working as efficiently and effectively as possible.

PROFESSIONAL EXPERIENCE

Confidential, Eden Prairie, Minnesota

Business Analyst

Responsibilities:

Implemented a strategic operations platform for the different functional areas of OptumCare. This initiative drove alignment of OptumCare’s purpose and objectives to specific action plans with accountabilities, timelines and metrics.
Supported the delivery of a National Operation Model for OptumCare’s Care Delivery Organizations (CDOs). This program drove standardization among similar capabilities while serving the needs of the local markets through local level intimacy and ability to customize the work to achieve local business objectives.
Developed business documentation including requirements, testing, process flows and training, for the implementation the enterprise’s new Genesys telecomm stack, to improve the provider and patient experience and streamline the call center operations.
Developed business artifacts including, process flows and job aides for Claims and Service Center departments of OptumCare Operations to support the implementation of new Independent Practice Association in Connecticut.
Developed reporting standards to support the implementation of new Independent Practice Association in Connecticut.

Confidential, Minneapolis, Minnesota

Process Analyst, Associate, PM

Responsibilities:

Developed system administration, on - boarding and off-boarding processes for the enterprise rollout of the VersionOne Agile Project Management Tool. These processes help facilitate the regulation of demand management, system administration and system support for the VersionOne Agile Project Management Tool.
Developed a Process Analyst Match process to help drive expense optimization opportunities across different technology teams. Teams use this process to acquire process analyst resources for their special projects.

Process Analyst, Associate, PMO

Confidential

Responsibilities:

Constructed an effective centralized contractor on-boarding and off-boarding service for multiple application engineering teams. This process helps facilitate the regulation of demand management for the application engineering and resource management teams.
Managed and supported the contractor on-boarding and off-boarding services for multiple application engineering teams. The results of the teams utilizing the service were a 5 day decrease in process time and $5 million in savings.
Re-engineered a centralized contractor on-boarding and off-boarding service used by multiple application engineering teams into a self-service contractor on-boarding and off-boarding service. This process helped facilitate the regulation of demand management for the application engineering and resource management teams.
Influenced contractor expense optimization initiatives across the application engineering teams by providing resource data and reports. This resulted in the elimination of need for many open on-site contractor positions.
Facilitated development, training, and career planning activities in the technology process analyst’s areas.
Increased the visibility of the application engineering teams in Enterprise Technical Governance Process by becoming the main governing partner for the majority of the application engineering areas. This role served as the liaison between multiple technical teams.
Designed, maintained and managed several Microsoft SharePoint Sites to support multiple application engineering teams.

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Business Analyst Resume

Eden Prairie, MinnesotA

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