SUMMARY:

• Bilingual Web Applications and Robotic Process Automation Business Analyst with SEVEN years of diverse experience in Information Technology with the ability to work independently and manage business expectations with a delivery focused approach and the ability to effectively interfacing with stakeholders, senior management and IT team, with excellent communication and interpersonal skills.
• Functioned as a liaison between the technical, design team and business partners by using communication skills and technical background to assist in bridging any gaps between both groups.
• Interacted with management to elicit business requirements and software usage by applying various techniques such as Use Cases, Stakeholder interviews, Brainstorming sessions, Questionnaires, observation.
• Experienced in the implementation of front - end web application platforms as well as robotic process automation projects.
• Expertise in analysis and management of requirements, business and functional analysis, Use Case development, Data Analysis, Data Mapping, problem solving and documentation for Banking, Energy, e-Commerce, Insurance and Retirement.
• Skilled in preparing business requirements documents (BRD) and translating them into structured data, functional and usability requirements.
• Experienced documenting Desktop Procedural document, Process Definition Document and RPA Assessments.
• Comprehensive knowledge of Business Analysis methodologies and able to apply various model in software system development such as Agile and Waterfall model.
• As a BA, acquired a strong sense of each of the phases of the Software Development Life Cycle (SDLC).
• Efficient in detailing, documenting and validating requirements in a format that is useful to the business area experts and the technical developers.
• Experienced in delivering artifacts with superior time management and ability to successfully influence and drive consensus across cross-functional teams, execute and deliver solutions to clients in independent and collaborative work environments.
• Experienced manipulating large amounts of data in Excel using advanced features as vlookup, pivot tables, data validation, filtering, digital signatures, data manager and other advanced features.
• In depth knowledge of UML in visualizing and documenting the artifacts using Use Cases diagrams, State diagrams, Sequence diagrams and Activity diagrams in MS-Visio.
• Well versed creating and modifying complex SQL queries and analyzing data from multiple sources.
• Experienced automating Excel business tool templates for calculation, reporting and validation of data, as well as automating MS Excel Registration form templates for database compare purposes, based on VBA coding and extracting data through SQL queries.
• Enjoyed articulating business values, managing user expectations and increasing client satisfaction, while introducing innovations to business processes through technology.
• Participated in multi-national projects and supporting the work of large vendors.
• Supported the creation of web application prototypes and user testing.
• Experienced in assisting with implementing change management and establishing requirements traceability.
• Rich experience in Quality Assurance testing creating test cases/plans & test scripts, regression, UAT, product testing, unit testing, regression testing and Software Performance testing for about 6+ years.
• Highly motivated, organized and results oriented with excellent interpersonal, communication and presentation skills with capability of adapting to new and fast changing technologies.

PROFESSIONAL EXPERIENCE:

Confidential, Portland Oregon

Senior Business Analyst

Responsibilities:

• Participated requirements workshop sessions with EXL specialist and Standard’s SME’s to identify RPA opportunities throughout the different processes of the Retirement business unit of the Standard Insurance Company.
• Conducted one-on-one walkthrough sessions with SMEs in order to transfer knowledge encompassing business processes, processes functions, and functional requirements relevant to the production environment.
• Analyzed As-Is processes to evaluate RPA opportunities throughout the different processes.
• Applied in-house RPA Assessment to processes where RPA opportunities where identified to measure the convenience of automation practices.
• Documented Desktop Procedural Document (DTP) to a Compile step by step process definition, business rules and process definition regarding the production environment in preparation for the RPA development.
• Participated in validation sessions with SMEs and department directors to present and obtain sign off to implement RPA for identified processes or sub-processes.
• Created Process Definition Document (PDD) to document the RPA opportunities identified in each process evaluated during the requirements gathering process.
• Produced supporting documentation to enhance the core DTP, PDD and RPA Assessment documentation not limited to Snagit video/screenshots and business process diagrams.
• Conducted requirements definition and validation sessions with development, functional and management teams for identification of Jira epics and stories, designing business process, validation business rules and evaluating process complexities.
• Worked with Development team to transfer knowledge business process and presentation of RPA opportunities.
• Supported the creation of Software Design Description (SDD).
• Built test script documents for each evaluated process subject to RPA automation.
• Participated in stand-up and agile retrospective sessions to follow up project activities, maximize project opportunities and mitigate project challenges.

Confidential, Tampa Florida

Senior Business Analyst

Responsibilities:

• Responsible for leading requirement gathering sessions though the combination of different techniques including, brainstorming, one on one meetings, multi-discipline in-place and WebEx conference calls or demo presentations.
• Conducted requirements definition and validation sessions with development, functional and management teams for identification of Jira epics and stories, designing business process, validation business rules and evaluating process complexities.
• Conducted business process analysis and requirements tracking documentation with the purpose to identify and track business requirements and business rules during the BRD creation and updates.
• Created and updated business requirement document and wireframe mockups of web GUI interfaces.
• Built, modified and maintained detailed test scripts for hundreds of scenarios in TE040 documents for each process automated.
• Created Jira tickets for tracking stories and system bugs during the entire software development cycle.
• Utilized UML artifacts as Use Case diagrams and Business Process flows to visualize and present the flow of the automated process.
• Contributed during the robotic Machine Learning process tagging a wide number of artifacts which were used by the robot to identify the values to process.
• Elaborated Excel tracking matrices to identify common business process requirements and deltas across each P2P process in order to facilitate structuring the system coding.
• Participated during the complete software development process from inception to deployment of the implementation of two business processes for 11 countries.
• Identified and/or fabricated invoice, requisitions and purchase order examples for requirements analysis and creation of test scenarios, conducted unit and regression testing of the RPA software, performed analysis of system bugs and reported test result in UAT environment.
• Supported the implementation, deployment and maintenance of business processes in the Production environment, including external testing, training, business process monitoring and resolution of issues reported by the Operations team.
• Built and present project charter as well as reported weekly status report.
• Collected and wrote standard operating procedures for the RPA functional BA team and assisted on-boarding new team members.

Confidential, New York, New York

Senior Business Analyst

Responsibilities:

• Responsible for translating the BRD for Application Core process into functional specifications and annotations for the User Experience (UX) team.
• Served as a liaison and first contact between the Japanese (Accenture and MetLife) and American teams (Use Experience design team).
• Provided feedback to the User Experience team related to business requirements, business rules and fields and data included in the BRD during the creation of the Application Core wireframes and prototypes.
• Facilitated the communication between Japan and USA ensuring the solution designs proposed by UX team meet the requirements.
• Provided feedback during the creation of the BRD to both Accenture BRD team and MetLife Japan SMEs.
• Mapped business requirements from the BRD into features for the creation of epics and user stories.
• Created business analysis artifacts as feedback spreadsheets, daily reports, BRD processes digest documents, as well as, state, process and data diagrams.
• Participated in WebEx PMO project meeting and release presentations between Japanese and American team, UX team daily scrums and New York-Tokyo sync meetings.
• Traveled to Tokyo, Japan to represent the company during in BRD’s workshops meetings with the Business Requirement team and MetLife Japan SMEs, as well as gathering requirement sessions with the BRD Accenture team and MetLife SME’s.
• Elaborated UML artifacts used by the UX team for the creation of wireframes and prototypes, as they were user flows for the entire Application Core process, as well as data diagrams, state diagrams and detailed process flows for each section of the Application Core process.
• Created gap analysis and requirements tracking documents with the purpose to identify business requirements, data elements and business rules changes during the BRD versions updates.
• Supported the creation of test scripts and application prototype.

Confidential, Holyoke, Massachusetts

Senior Business Analyst

Responsibilities:

• Elicited business requirements by conducting interviews with domain experts, pursuing available documentation, observing operational processes and face-to-face meetings.
• Analyzed requirements for consistency, quality and completeness. Use process and data modeling techniques to perform the analysis.
• Documented business requirements, using unified modeling language, activity flows, process flows, and other technology tools available for requirements management.
• Developed and manage business requirements for production software. Manage the software development process throughout the lifecycle, coordinating activities with other relevant departments and performing business acceptance testing for the departmental software releases.
• Built and improved expected results templates used by the Settlement department for the settlement verification process of the New England energy market participant companies.
• Enhanced MS Excel based business tool templates used by Settlements department for calculation, verification and reporting during the customer’s settlement process.
• Converted SQL queries for Settlement’s business tool templates, enabling them extracting the data directly from database tables, instead of from MS Excel files retrieved by the Oracle Discoverer application.
• Built business tool template to automate the querying, validation, reporting and publishing of the Assets and Customer Information report used for internal and external purposes.
• Worked on multiples projects to enhance the Settlements’ Business Information Tracking Tool System.
• Researched, analyzed, and documented user needs in order to enhance the Customer and Asset Management System UI experience.
• Enhanced automated MS Excel based registration form templates to maximize the effective collection of customer’s data, used by the Generation and Load Administration team for querying and analyzing data from the databases, as well as enabling the templates with digital signatures functionality.
• Carried out GAP analysis and Root Case analysis to identify system bugs and inefficiencies to determine the best alternative to satisfy Business Owners demands.
• Performed Unit testing and User Accepting Testing for calculation and reporting templates, registration form templates, Customer and Asset Management System UI, Settlement Management System UI and Business Information Tracking tool UI.
• Lead the product test plan for the company’s Customer Support Issue Tracking System (Ask ISO) upgrade by writing and documenting test scripts, as well as coordinating testing activities.
• Authored and presented weekly progress reports for Project Management.

Confidential, New Jersey/Miami, Florida

Business Analyst

Responsibilities:

• Documented user interfaces, use cases and wireframes between the users and the application interaction.
• Documented non-functional requirements, functional specs and business rules for the design of high fidelity wireframes for the Registration and Booking Processes.
• Developed specific requirements for new releases and worked closely with application development and data operations teams to ensure features and releases function according to use cases, requirements and product strategy.
• Helped with product design, product development, implementation and internal product support.
• Communicated extensively with the clients and with different levels of management to identify requirements, use cases and to develop functional specifications.
• Performed informal testing of solutions when necessary, for quality assurance of applications built.
• Created business process workflow using MS Visio, data and process modeling.
• Assigning users for User acceptance testing (UAT) and taking feedback from users about the system.
• Created and managed project templates, use case project templates, requirement types and traceability relationships.
• Worked with product manager to collaborate with appropriate teams for release and usage documentation where applicable (release notes, user guides, FAQs).
• Wrote SQL queries from Oracle Relational Database for research and testing purposes.

TECHNICAL SKILLS:

• Advanced knowledge in Microsoft Word, Microsoft Excel, VBA, Microsoft PowerPoint and Microsoft Outlook.
• Proficiency in Oracle Relational Databases, PL/SQL, Oracle Business Intelligence Discoverer.
• RPA experience in Workfusion and Blue Prism.
• Proficiency in Waterfall and Scrum techniques.
• Well versed in UML Diagrams, LucidChart, Snagit and Microsoft Visio.
• Comfortable working with Microsoft SharePoint, JIRA, ETQ, Basecamp and CA applications.
• Skilled in creating and documenting Use Cases, Wireframes Annotation, web applications fields and data.