SUMMARY:

• Certified AWS - Cloud Practitioner, Certified Product Owner and Certified Scrum Master with over 12 years of experience as Product Manager, Project Manager, SCRUM Master, and Business Analyst and has delivered enterprise wide applications and products on SharePoint, ThingWorx, Java/J2EE and other technology platforms; plus 2 year of Full time MBA from Indian Institute of Management
• Currently working as a Product Owner for a Data Insights team which provides Insights into usage analysis of data on legacy platforms. The Insights are used in prioritization of future migration efforts.
• Extensive expertise in delivering multiple Projects and Products of varying complexity and sizes, managing Customer Requirements and Expectations, managing project plans (budget, resources, timelines), Requirements Analysis, Risk/Issue Management, and delivering projects using Agile (Scrum and Kanban) and Waterfall methodologies

PROFESSIONAL EXPERIENCE:

Confidential

Product Owner

Responsibilities:

• Using the insights developed by the team, worked with the Producers groups to identify the Data sets to be prioritized for migration with the emphasis on high usage and high business value tables to be migrated first and worked with the migration teams to track migration progress
• Fed the backlog of the team with Domain wise Data Sets for analysis to provide Insights
• Led the stakeholder communications with pertinent information to help the leadership take informed decisions on migration priorities

Confidential

Scrum Master/Full Stack Developers

Responsibilities:

• Transformed the team from operating in a quasi-waterfall model to a full-fledged Agile team
• Worked with the team through various interaction like One-on-One sessions and Retrospectives to diagnose the issues faced by the team which are inhibiting them to perform to their capacity and deliver value
• Standardized the Requirement Gathering temple with certain mandatory criteria which helped the team in writing well defined user stories there by leading to less ambiguity in story understanding and thereby developing more focused and usable features
• Increased the stakeholder engagement through weekly demos to procure timely feedback which helped in making persevere or pivot decisions
• Empowered the team to have Open Communication and to ask the right questions in grooming session to understand the requirement and take ownership of the story once accepted
• Encouraged the team to validate the quality of deliverables through adapting and continuously improving the Definition of Done

Confidential

Scrum Master for a team of Data Engineers

Responsibilities:

• Being the Scrum Master of the team from the time of its inception, implemented the best practices in the team from the beginning; practices like effective and consensus based Team Norms, necessary Meetings Cadence, Story Writing best practices, Definition of Done
• Empowered the team to invest time in automation, where possible, to achieve efficiency gains for future migration efforts
• Team has been consistently recognized as high performing since the team has continuously delivered more than the Sprint commit for 6 sprints in a row. Team has scored high on the Agile Maturity Assessment exercise conducted across all the teams in the LOB.
• Was involved in PI planning for ART and ensured the teams PI level commits are clear and unambiguous and all the risks and dependencies are clearly called out upfront
• Clear, concise and unambiguous Epics and User stories with defined and Measurable Acceptance Criteria ensured that there is clarity in terms of story acceptances and epic completions

Confidential - IL

Product Owner / Process consultant

Responsibilities:

• Product Owner - Conducted requirement gathering workshops with key stakeholders and documented all the requirements for the global launch of the application
• Spearheaded all the client/Stakeholder interactions for requirements clarifications, feature definition, backlog prioritizations, and products demos
• Agile Transition Coach - Helped team transition from traditional Waterfall to Scrum methodologies. Trained team on Agile principles, Scrum Ceremonies and Scrum Artifacts
• Scrum Master - Facilitated Daily Scrum Meetings, Sprint Planning, Sprint Review and Sprint Retrospective; coached the Dev Team to be self-organized and cross-functional; Coached the department in SCRUM adoption
• Sprint Backlog and Sprint Burndown - conducted trainings on sprint backlog management for effective tracking of Sprint progress. Reported the Sprint metrics to management during every sprint.
• Managed a globally dispersed development teams to ensure the development teams are always in sync and communicating effectively
• Metrics Reporting - Generated metrics for every sprint; Burndown Chart, Velocity, Defects Raised v/s Fixed by Support Team and Cycle Time
• Impediments (Issue and Risk) Management - Responsible for maintaining Risks and Issues Log; monitoring and tracking them to closure; also including escalation management for issue resolution and removing impediments
• Communication Management - Prepare communication plan to ensure stakeholder expectations are met
• User Training - Conducted extensive trainings to the global user groups (2000+) to walk them through the new application prepared user manuals and handbooks to ensure the users are comfortable in navigating the new system
• IT Support Strategy and Roadmap - Developed the Support Roadmap plan

Confidential

Product Owner

Responsibilities:

• Spearheaded a Product Inception Workshop, using Lean Canvas, to define the Project Goals and objectives
• Product Road Mapping - Defined and groomed Product Backlog items through detailed Epics, User-centric Stories, Tasks and Acceptance Criteria
• Defined the Journey Maps, Site Maps, Story Boarding, User Persona Reports and performed Competitive Analysis during the designing phase
• UI/UX - Created detailed wireframes and mock-ups and completed functional specifications using Balsamiq
• Executed the MVP workshop to arrive at a viable product which was successfully tested among sample set of users
• Implemented the Build-Measure-Learn process loop to seek constant feedback and improvements

Confidential - IL

Portfolio Manager

Responsibilities:

• Using Kanban process improvement practices, Optimized Infrastructure Change Management process for integrated CR tracking and reduced the overall CR response time by an average 33%
• Reduced the processing time for Service Request resolution by implementing a standardized service catalogue of Services through Service Now
• Achieved streamlining of Project Life Cycle through implementation of Project Online thereby reducing the overhead activities
• Facilitated setting up ITO office and Optimized Operational Process for the largest department of the customer (R&D) implemented the project for Migration of users and data (Canadian users/sites) from NA SharePoint farm to EU SharePoint farm
• Periodically Generate Status Reports for internal clients and senior management

Confidential - IL

Product Owner/ Scrum Master

Responsibilities:

• UI/UX - Created the experience maps, user personas, design assets, including user scenarios, user ecosystem diagrams, functional wireframes, mock-ups (in VISIO) and other user experiences
• Requirements Management - Conducted requirements analysis, maintained Product Backlogs and ensure the solution meets the requirements
• Created and Managed Product Backlog by ensuring that the backlog items are clearly expressed, ordered and transparent to all stakeholders. Was responsible for releasing the stories for every sprint and publishing the Release Notes. facilitated Daily scrums, Sprint Planning, Sprint Reviews, and Sprint Retrospectives to inspect and adapt and track the project progress
• Performed client demo’s at the end of every Sprint to showcase the Done increments of the portal

Confidential - IL

IT Consultant

Responsibilities:

• Worked extensively on designing the User Interface of Remote Patient Care portal for xUS markets
• Worked on designing the process flow for creating AbbVie Care Dashboards and planning the execution of the proposed project
• Worked on creating the process model and data model for a patient enrolment program of a block buster drug for AbbVie Care
• Designed and implemented a Digital Asset Management solution (on SharePoint) for securely storing 250,000+ proprietary AbbVie assets
• Trained and supported 100+ senior executives across Sales, marketing, product and advertising across North America and Europe

Confidential- IL

IT Separation Consultant/ Project Manager

Responsibilities:

• Created the detailed Project Plans for 5 different threads of IT assets Separation activities. The inputs to these project plans included IT assets inventory, ownership, current status, activity levels, Technology dependencies, Business criticality etc.
• Coordinated with multiple stakeholder both within the division and at the corporate level to arrive at a migration schedule for IT assets which is acceptable to all stake holders and has minimal business impact
• Acted as the single point of contact for all Issues and Risk Management
• Coordinated multiple threads of separation activities and tracked them to completion with minimal schedule impact

Confidential

Business Analyst Business

Responsibilities:

• Conducted requirements analysis for the application which will be used primarily IT personnel across Operations (GPO) division for their Sites management requirement
• Created the Functional Requirements document with due consultations with the stakeholders
• Worked on the process flow for automated site creation requests
• Created the UAT scripts and executed the same to check

Confidential

Product Manager

Responsibilities:

• Developed/Modified the workflow and Requirements Specification for some key applications like: Samples submission application for the Malware/ Known Good Applications, URL Reputation and Unified Network Controller Product, Online Threat Scanner, White labelling the CA-HCL Internet Security portal
• Conducted a detailed competition analysis for consumer and enterprise products
• Designed the site lay-out and functionality for all the partner’s portals; used as an avenue for e-commerce with partner’s end users
• Defined the Enhancement Scope for the Site and developing the approach document for implementing the proposed enhancements
• Developing the workflow for provisioning license -Internet Security Suite to the ISP (Internet Service Provider) Partner’s end users
• Created and conducted customer presentations and product demonstrations
• Participated in customer engagement planning and supported sales efforts