SUMMARY

• Highly accomplished Business System Analyst /Senior Business Analyst / Agile Product Owner with 12+ years of IT experience managing large scale complex enterprise IT projects.
• Proven ability in client - engagement, onsite co-ordination and leading globally distributed teams.
• Proficient in elicitation, rationalization and documentation of business requirements.
• Strategic thinking to define product vision/roadmap and negotiate priorities with stakeholders.
• Facilitation skills to lead requirements and user-story sessions.
• Interpersonal skills to understand and interpret stakeholder responses.
• Creation of design specifications leading to the implementation of a delivered product.
• Expertise in SQL and relational database management systems.
• Expertise in Business Intelligence Analysis using Excel, SQL, Business Objects, Tableau.
• Versatile experience working with clients across multiple industries like Banking & Financial Services, Telecommunications, Healthcare, Retail, B2B & B2C eCommerce Applications.

TECHNICAL SKILLS

Business/System Analysis: Impact Assessment, Functional Requirements Elicitation, Reporting Requirements Elicitation, Business Requirements Elicitation, Technical Documentation, Creating Business Requirements Document (BRD), System Requirements Specification (SRS), Functional Specific Documentation (FSD), Requirements Traceability Matrix (RTM), Creating Use Cases / Wireframes / Screen-Mockups, User Acceptance Testing (UAT).

Agile (Scrum) Product Owner: Creating Epics and User-Stories, Defining Acceptance Criteria, Managing Product Backlog, Sprint Planning and Review, Decomposing Epics into User-Stories, Ideation Exercise, Data flow Diagrams, Process Modelling, Software Validation.

Business Intelligence Analysis: Data collection and extraction, Data Mapping, Data Analysis using Excel, SQL, Business Objects, Tableau. Dashboard designing and data visualization.

Software Development Life Cycle (SDLC): Software Development Life Cycle (SDLC), Agile, Waterfall, Rational Unified Process, Joint Application Development (JAD), Service Oriented Architecture (SOA), ITSM - Service Design & Service Transition, Project Management, Mentoring new entrants.

Business/System Analysis Tools: Rational Requirements Composer, JIRA, HP ALM, Confluence, MS Visio, CA Agile Central Rally Dev.

Domain Knowledge: Financial Services, Wealth Management, Foreign Exchange and Trading, Telecommunications, Order Management System, Retail, Wholesale B2B, B2C Service Providers.

Programming: C, SQL, Java, J2EE, JSP, HTML, HTML5, XML

Database: Oracle 9i/10g, SQL Server 2005, DB2, MS-Access, MySQL

Reporting: MS Excel, Business Objects, Tableau, SSRS

Utility Tools: TOAD, SOAP UI, Rational Quality Manager, MS Word, MS Project, SnagIt, SharePoint, Postman

Workflow Tools: HP Service Manager, Remedy, Maximo

PROFESSIONAL EXPERIENCE

Confidential Washington D.C

Sr. Business Analyst

Responsibilities:

• Spearhead requirement gathering and solution approach for new Order Management System (OMS).
• Elicitation of existing operational requirement for eCom and OMS processes and vision ahead.
• Creation of Requirements and implementation for an Omni-Channel experience in agreement with vendors.
• Ensuring Warehouse Management System (WMS) is able to reciprocate the requirements.
• Creation of Confluence & JIRA structure and tickets cataloging and tracing requirement workflows.
• Working with Legal and Organization level leadership to ensure the viability of market impacts.
• Design of Purchase Order Workflow with Finance and Administration Policy Stakeholders.
• Policy and approach strategy for Order fulfillment process, Returns policy and process creation.
• Creation and execution of User Stories, Test Cases, SalesForce Case stories for OMS, Customer Support Organization, Policy and Administration and Finance Teams. Inventory management and communication.
• Validation and tracking of transactional flow across Cybersource, Webfocus Reporting, iCommerce Agent and SalesForce Service, SalesForce Commerce Clouds (Business Manager), Order and Warehouse Management.
• Solution was implemented as part of the eCommerce site for Retail and Corporate Customers.
• Data Analysis and facilitation of reports availability and interpretation supporting business acumen.

Confidential Bellevue, WA

Sr. System Analyst/Business Analyst

Responsibilities:

• Delivered successful multi-enterprise operational projects (17+) from initiation to implementation.
• Executed and created System Analysis and Design artifacts; Collaborated with Product and Business Owners.
• Created and drove architectural and system oriented solution (including content management) towards achieving the market expectation as well as to maintain customer engagement and satisfaction.
• Projects spanned B2C and B2B E-Commerce functionality and SFDC including Offers management, inventory status, credit card processing and equipment financing. Creation of Client Management processes.
• Perform as Product Owner for accomplishing project objectives and created Project Charters across projects.
• Working with Leadership to ensure budget allocation, risk compliance, project updates, creating roadmaps.
• Backlog grooming, assigning of prioritized User stories across multiple projects and streamlines.
• Created efficient cross-team requirement & design analysis in Agile/Scrum/Kanban and Waterfall approach.
• Created FSD/WSS/Rally Based User Stories documenting detailed design solutions including process flows and UI wireframes and screen compositions as well as relevant API Specifications and Traceability matrices.
• Led JAD sessions for complex enterprise ecosystem as well as supported QAT/UAT/BVT for delivery.
• Implemented PCI compliance projects towards validation of Credit Card details and VESTA systems.
• Intense collaboration with development/testing resources to ensure implementation of business.
• Requirements and product management consolidation with executive leadership and business.
• User Stories creation for system level EMV card payments solution for an end-to-end microservices delivery.
• Creation of mapping relevant to ecosystem and swaggers ensuring pertinent communication.
• Implementing solution utilizing microservices and Cloud based accessibility on PCF approach.
• Implemented enhancements and process improvements for SalesForce Opportunity, quote identification and automation for B2B and Sales/Marketing initiatives.

Confidential, Charlotte, NC

Technical / Business Analyst

Responsibilities:

• Documented business rules for FX transactions for WF joining as CLS Direct Settlement Member.
• Created UI specifications in relevance to system implementations for CLS with data element mapping post research of SWIFT elements and formats. Every element and attribute was mapped and identified with regards to specific message types for MT and MX messaging.
• Generated periodic reports based on statistical analysis of the data from various time frames and currencies/regions using SQL Server Reporting Services (SSRS).
• Hands-on troubleshooting to resolve production issues, implement CR’s and enhancements.
• Created design specifications for multi-browser testing with browser compatibility scenarios
• Created knowledge repositories for creation of WAM Id and analyzing SQL recurring tickets.
• Worked on Trading platform involving Securities and processing of Trade payments.
• Facilitated and held discussions with various Business SMEs including Payments, Trade Capture and Settlement with regards to SWIFT changes and impact on their respective lines of business

Confidential

Business Analyst / Technical Analyst/

Responsibilities:

• Projects spanned Corporate BADirect Portal, Mortgage applications, Global fraud, Bulk Foreign Exchange on Wires and Drafts, AML and KYC operations impacting Direct-to-customer strategies. Automated user based request/operations resulting in savings of millions of dollars and 35%-40% improved efficiency.
• Managed and created Program (concept to delivery) that led to savings up to 45% of previous expenses through configurability and reuse while eliminating redundant development and operational costs.
• Operational Support and strategized for Global Fraud detecting product and tools for Data management to replicate changes in user/flagged accounts/transactions. Handled redesign of Infrastructure approach.
• Elicitation and implementation of business requirements for significant redesign to enterprise systems.
• Managed/lead initiatives to ascertain and prepare asset management strategies for legacy systems and helped transitioning templates and database (Oracle, SQL) based applications for functional and data migration.
• Worked in Treasury and Channel Payments for International Payments and Trade and Securities services.
• Researched and resolved international transactions on SWIFT based messaging.
• Production support for issue resolutions with exhaustive tracking/documentation for fixes and enhancements.
• Ownership as a Primary POC for International Payments for Bulk Foreign Transactions in ACH/Wires/Drafts payment across Global Systems impacting HNW Clients including Payment Gateway and processing details.
• Created RACI, Project Charter and Deployment schedules with regards to Release and execution of projects.
• Worked on Loan Origination tool and ensuring requests are processed and issues are addressed in Mortgage.
• Led Infrastructure Management as an SME for projects promoting and supporting relevant changes.
• Successful delivery and implementation of Cash Pro Online Payment application and Confidential Direct application for the bank catering to Retail sector as well as Corporate Client base. Created roadmap strategies.
• Created dashboards/reports to Leadership on process control for application performance and time to market.
• Projects were delivered with 25% less defects and 40% faster from inception. Risk model creation and testing.
• Created sequence and UML diagrams for application structure and program flow and Development of Java based applications using J2EE (EJB, MDB), UI (JSP, Servlets etc.) for Supply Chain Mgmt., Mortgage, Payments.