SUMMARY:

• Effective consultant and program leader with nearly twenty years of experience leading teams and developing staff. Superb facilitator and negotiator who has worked across all levels of multiple Fortune 50 companies on a global scale.
• Proven ability to establish and Project Management best practices and tools. Proven ability to manage all phases of the development and deployment of complex solutions within aggressive schedules.
• Able to work closely with world - class engineers and architects, as well as offshore teams, vendors, and creative staff. Master of International Business Administration (MBA) and former Project Management Professional (PMP).

SKILL:

• High-Profile/High-Risk Projects ecommerce/Web Portals
• Regulatory/Contractual Compliance
• Large, Global Infrastructure Projects
• Written Communications
• Mentoring Junior Consultants
• Content/Knowledge Management Solution Planning
• Business Intelligence Solution Planning
• Proofs of Concept/Technology
• Process Modeling
• D Confidential Conversion
• Process Reengineering
• Managing Offshore Teams and Vendors Functional Requirements Definitions
• Test Planning & Test Execution
• Project Estimating and Planning
• Facilitation

PROFESSIONAL EXPERIENCE:

Confidential, Minnetonka, MN

Independent Consultant/Project Manager

Responsibilities:

• Managed the work of business teams, technical teams, and vendors in a fast-paced, highly regulated healthcare environment
• Managed the product roadmap and internal support process for a web-based prescription drug pricing tool
• Drove multiple, concurrent projects using both Agile and waterfall approaches
• Responsible for all aspects of programs and projects, including scope/requirements definition, schedule, budget tracking, status communication, user acceptance testing and release management
• Negotiated vendor contracts and statements of work
• Served as an escalation point for high priority production incidents and regulatory inquiries

Confidential, Minneapolis, MN

Senior Consultant

Responsibilities:

• Drove multiple, concurrent integration projects in a fast-paced, agile environment
• Responsible for all aspects of projects, including scope, requirements definition, schedule, and QA
• Served as liaison to business owners
• Provided regular project status to senior leadership

Confidential, Minneapolis, MN

Independent Consultant/Project Manager

Responsibilities:

• Managed multiple, concurrent development projects using Agile, Waterfall and Iterative approaches
• Directed the daily activities of multiple, matrixed project teams
• Managed all aspects of projects, including scope, requirements, schedule, risks, resource allocation, test, and status communication
• Tracked project financial performance, including NPV and cost forecasting
• Worked regularly with multiple vendors and offshore development teams; including vendor selection and contract negotiations

Confidential, Redmond, WA

Senior Program Manager

Responsibilities:

• Managed global infrastructure buildouts, disaster recovery, capacity planning, and d Confidential center decommissioning for network monitoring platforms
• Managed the development, customization, and implementation of the Watch4net APG software suite, a five million dollar, multi-year network monitoring project.
• Drove sprint planning and standup meetings for numerous tools development projects in an Agile/SCRUM environment
• Communicated regular status to senior management
• Worked regularly with multiple vendors and offshore development teams
• Ensured adherence to change management procedures on all projects
• Directed the daily activities of large, matrixed project teams with over 12 members
• Managed analysis and redesign of support processes for a high volume, global support organization
• Managed coordination and collaboration across multiple disciplines (including technical, legal, policy and support)and product lines to deliver programs successfully
• Defined project requirements and deliverables
• Created and managed multiple project schedules using Microsoft Office Project Server and Project Professional
• Produced documentation articulating business objectives and success metrics

Confidential, Kirkland, WA

Senior Program Manager

Responsibilities:

• Managed two simultaneous IT and Marketing development projects in a Project Management Organization (PMO)
• Directed the daily activities of large, matrixed teams with over 20 members, deploying new content and functionality to Confidential .com and my. Confidential .com
• Ensured on-budget project delivery with budgets exceeding five million dollars
• Created detailed project schedules, requirements documents, and scope statements

Confidential, Kirkland, WA

Managing Consultant

Responsibilities:

• Managed all facets of a Microsoft Office SharePoint Server (MOSS) 2007 implementation for over three hundred users world-wide
• Successfully drove critical functions including testing, requirements definition/management, project planning, taxonomy design, content migration, implementation of both out-of-the-box and custom functionality, and deployment
• Partnered with client to develop and implement PMO best practices, including risk and issue management

Confidential, Redmond, WA

Senior Program Manager (Vendor Consultant)

Responsibilities:

• Managed all facets of twelve releases, including Bill of Material (BOM) management, beta planning, marketing, release management, customer relationship management and fulfillment, development, test, and documentation.
• Reported regular project status to senior Microsoft leadership and the Department of Justice Technical Committee.
• Drove weekly, cross-group project team meetings.
• Created and executed four project schedules using Microsoft Project Server 2003 under aggressive deadlines.
• Implemented and supported Microsoft knowledge worker solutions—including SharePoint Portal Server v2 and Project Server 2003—in several internal Microsoft groups.
• Implemented and supported technology solutions to enable workflows, including Microsoft Business Solutions for CRM and Microsoft Office Business Scorecard Manager 2005
• Optimized cross-group Operations, Business Intelligence and customer recruitment workflows

Confidential, Seattle, WA

Knowledge Management/Communications Consultant

Responsibilities:

• Managed all facets of five SharePoint Portal Server v2, Windows SharePoint Services and Microsoft Office 2003 implementations, including requirements definition/management, project planning, taxonomy design, development, test, and administration.
• Created requirements and business rules for a Solomon budget tool implementation.
• Created and implemented communication plans and strategies for two large IT change initiatives, including Enterprise Resource Planning (ERP) and Computerized Provider Order Entry (CPOE).
• Developed and evangelized a comprehensive set of project management methodology whitepapers, defining tools and business processes for knowledge, risk and change management.
• Created and tracked project budgets and performed cost/benefit analysis for proposed initiatives.
• Worked closely with vendors on requirements definition and implementation of a Microsoft Project Server 2002/Enterprise Project Management solution.
• Evaluated and partnered with leading eLearning vendors for an enterprise-wide Learning Management System (LMS) and authoring tool implementation.

Confidential, Redmond, WA

Project Manager/Technical Editor

Responsibilities:

• Worked with Architects and hardware vendors to define value proposition, best practices, and architectural solutions for Enterprise and Internet D Confidential Centers.
• Partnered with Microsoft Consulting Services (MCS) to plan MSA implementations at customer sites.
• Managed risks, inter-team dependencies, and deliverable schedules for product releases.
• Managed enterprise d Confidential center deployments.
• Coordinated the content creation of subject matter experts.
• Edited technical white papers and architectural documents.

Confidential, Redmond, WA

Project Manager

Responsibilities:

• Led a cross-functional, distributed program team with members in the United States, Canada, and Sweden. Ensured all deliverables were on schedule and within budget.
• Implemented the Rational Unified Process in the areas of requirements management, risk management, and documentation process.
• Successfully coordinated the complex processes of product release-to-web and release-to-manufacture.
• Created, authored, and facilitated the negotiation of feature requirements and feature design specifications.
• Commended for ability to negotiate between groups with conflicting agendas in order to achieve project success.
• Established milestone and deliverable schedules for several simultaneous product releases within a six-month release cycle.
• Worked closely with Microsoft as a VSIP (Visual Studio Integrated Partner) and ensured deep integration between Rational Rose and Microsoft Visual Studio .NET.
• Created and managed a web portal to enhance program information company-wide.

Confidential, Federal Way, WA

Compliance Project Manager

Responsibilities:

• Ensured regulatory and contractual compliance for a Medical Services Organization (MSO)
• Managed the end-to-end development of a web-based knowledge base for medical claims processing and call center staff
• Managed the User and components of an enterprise claims system implementation
• Managed project plans, schedules, and deliverables
• Lead a cross-functional program team through all program phases
• Conducted usability testing and facilitated early adoption of new technologies

Confidential, Seattle, WA

Auditor/Procedure Analyst

Responsibilities:

• Served as program leader on the development of a new Medicare Advantage program.
• Prepared for regulatory reviews and ensured alignment with federal regulations.
• Established a highly effective Quality Management and defect-tracking program for claims processing and customer service.
• Wrote and edited policies and procedures.

Confidential, White Plains, NY

Team Developer

Responsibilities:

• Responsible for managing a cross-functional claims processing and multi-lingual customer service team supporting a Medicare Advantage plan.
• Facilitated the, performance monitoring, and on-going development of twelve direct reports.
• Created and owned a customer feedback process.
• Wrote, edited and proofread policies, procedures, and materials for a claims processing system.
• Coordinated transition to a new office site.