SUMMARY

• Business Analyst having 5.10 years of extensive experience in delivering projects by bridging gaps between business and technical teams
• Coordinated and managed a complex migration program (from mainframes to SOA) owning 20 out of 70 services for British Airways, spanning multiple years and involving teams across multiple geographies
• Excellent customer management skills having worked closely with business owners and expertise in handling multiple customers acting as SPOC (single point of contact) and Subject matter expert (SME)
• Certified scrum master with Professional Scrum Master I (PSM I) certification in Agile process
• Experience in Business Process Re - engineering (BPR)-Business Requirements Documents (BRD), Use-Case Specifications and Functional Requirement Documents (FRD), System Requirement Specification (SRS) and Gap Analysis (As-Is and To-Be)
• Program Management experience and assisted project managers to define project scope, resource planning and coordination, estimation, schedule / timelines, and status reporting

TECHNICAL SKILLS

Business analysis: Requirement gathering & Analysis, Business Rules, Data Flow Diagrams, Flowcharts, Business Process Flow Modelling & Improvement, JIRA, Gap Analysis, Documentation, Use Cases & User stories

Process: Agile (Scrum), Waterfall, User Acceptance Testing (UAT), SDLC (Software Development Life Cycle), JAD, Workshops

Project management: JIRA, Excel, SharePoint, backlog maintenance, release / sprint plan

Data analysis: Excel, R, Tableau (Data Visualization)

Technology: SQL (Relational database), Messaging, Web Services, SOA, XML, Queue, Topics

Programming: Html, JavaScript, Java

Tools: HP Quality Center (QC), Visio (Wireframes, UML, UI prototyping), SOAPUI

PROFESSIONAL EXPERIENCE

Senior Business Analyst

Confidential

Responsibilities:

• Act as a liaison between the business and vendor to gather, analyze and document business and functional requirements
• Captured business requirements via interviews and JAD sessions to create functional specification documents (FRD) from broad business requirement specifications (BRS) acting as a SPOC (Single Point of Contact) for 7 customers ensuring that design solution satisfies business requirement
• Utilise Agile delivery methodologies to collaborate with teams across the globe on solution design and delivery
• Supported testing activities by validating test plans, verifying the test results
• Gained Subject Matter Expertise (SME) and performed root cause analysis by understanding the Customer Relationship Management (CRM ) data
• Coordinated issue resolution with cross-functional teams. Provides timely and thorough communication regarding issue status/resolution with end-users and team
• Created and maintained systems documentation (Ex: Wiki, SharePoint) and created training manuals using MS office suites (Word, Excel)
• Streamlined internal training by consolidating documents and finding documentation gaps reducing project completion times by 20%. Packaged documentation as training service generating additional revenue
• Performed Project management activities like defining scope, scheduling budget and ensure smooth delivery of quality product by tracking and monitoring the defect progress in HP Quality Centre
• Formulated weekly/ daily status reports, dashboards using SQL and tableau to keep the customers informed about the project execution status involving risks / mitigation plans and dependencies
• Examined various factors that impacted integration time line from historical data and created a tool which predicted provided estimations, reducing subsequent estimation efforts by 30%

IT Consultant

Confidential

Responsibilities:

• Performed Requirement Analysis by gathering both functional and nonfunctional requirements based on interactions with the product owners & stake holders and document analysis, represented them in Requirements Traceability Matrix (RTM)
• Researched 2 third-party/ vendor systems and identified gaps to make “Build vs. Buy” decisions for 7 services
• Modelled as-is and to-be business process models for over 20 applications
• Defined key performance indicators (KPI), metrics and included them as a part of requirements, enabling customers to evaluate success or failure
• Created activity and sequence diagrams using MS Visio for systems in Service Oriented Architecture
• Translated high level business requirements to functional and technical specifications
• Used Jira to track the status of the created user stories in agile environment
• Liaised and coordinated between business teams and IT teams (over 10 teams) on a weekly basis to identify key deliverables, prioritize task in product roadmap in JIRA (Agile Tool), resolve issues and bridge gaps
• Collaborated with cross- functional teams to ensure effective cross-project communication and smooth delivery of over 20 projects
• Assisted testing teams in developing test plans, Coordinated UAT and verified test results to ensure the objectives of the project is met
• Created project plans, scoped individual sprints, and successfully managed multiple parallel application deliveries with onshore & offshore teams identifying dependencies in MS Project
• Coordinated the Sprint events and coached team on Agile best practices
• Mentored and trained 3 resources on system analysis and status reporting