SUMMARY

• A results - oriented seniorprofessional with uncompromising integrity who thrives in a fast-paced team environment built upon12+ years of Information Technology Consulting experience in the State Government, Financial Service, and Mortgage Banking vertical.
• Successfully completed numerous IT projects including web portal implementations, migration and modernizations projects with particular focus being experience on large-scale enterprise wide implementations.
• Proven record of accomplishments in understanding complex projects from the bottom up.
• Strong experience in all phases of Software Development Lifecycle (SDLC) using Waterfall, Agile/Scrum and Software Testing Life Cycle (STLC). Proficient in Technical and Business writing, Business Process Flow, Business Process Modeling and Testing.
• Excellent problem solving and deductive reasoning skills
• Innovative, creativity and a strategic thinker
• Ability to work independently and as a team player
• Ability to listen see the big picture and resolve conflicts
• Ability to manage mid-size to large scale projects
• Excellent organizational ability with a high attention to detail
• Effective leader with strong interactive and interpersonal skills
• Capacity to make decisions and think on my feet
• In-depth knowledge of end to end software development lifecycle
• Analytical, methodical and resourceful approach to Problem Solving, Root-Cause Analysis, Conflict Resolution, Negotiation Strategies and providing corrective actions to meet business requirements

TECHNIAL SKILLS

Project Management: Microsoft Project, Visio, MS Excel, PowerPoint

Tools/Technologies: UML, RUP, and Rational Requisite Pro

Operating Systems: Windows NT, Windows XP, Windows 2000 and Windows 7 & 8

Business Process Modeling: Microsoft Visio and Snagit

Databases: MS Access and SQL Server 2000/2005

Testing Tools: JIRA and Redmine

Methodologies: Waterfall and Agile

PROFESSIONAL EXPERIENCE

Confidential, St. Petersburgh, FL

Business Systems Analyst

Responsibilities:

• Evaluate and/or assist the Product Manager/New Product Development Team with writing business requirements for modifications required to be made to online banking application systems.
• Involved in creating Business, Functional, and Technical Requirements by working with all levels of stake holders - Business team, Architects and Development team members onsite and offshore.
• Work with the Product Owners to understand what the client customer needs and expectations are, what complaints/issues they are experience with the online system in an effort design an all-encompassing B2C web-based credit card solution for its Member Owner Credit Unions and increase PSCU’s bottom line.
• Involved in creating User Stories, prioritization, iteration / Sprint planning, Release planning, Scrum Retrospective by working with Project Manager.
• Conduct walkthroughs with the development team to have a deeper understanding of the requirements. Developed flow diagrams for Business process of the company, UI Wireframes and Mockups using SnagIt and Microsoft Visio.
• Conducted business process analysis to understand existing workflows and systems, document current processes and created requirements for new processes, develop use cases, and managed requirement changes.
• Developed a process improvement plan that streamlined and mitigated the recurrence of project risks/issues.
• Participate in the project Lessons Learned sessions.
• Act as the primary interface between business unit end users and systems development/applications.

Confidential, Dayton, OH

Project Manager

Responsibilities:

• Managed all sprints, followed Agile Scrum methodologies and owned project during support and enhancement phase.
• Directed project team on creation of resource allocation planning, capacity planning, project scheduling, risk management and mitigation issues, action item resolution, performance requirements and productivity metrics tracking within a hybrid Agile and Waterfall environment.
• Facilitated project teams meetings and work closely and application development team to ensure tasks was completed according to the project schedule.
• Oversee the analysis, design, implementation, testing and documentation of all end user applications and supporting project documents.

Confidential, Farmington Hills, MI

Senior Business Analyst

Responsibilities:

• Facilitated interviews to gather requirements. Successfully used Agile/Scrum Method for gathering requirements and facilitated user stories workshop.
• Documented User Stories and facilitated Story Point discussions to analyze the level of effort on project specifications.
• Participated and contributed in daily scrums, Sprint meeting and Sprint review meetings.
• Worked with the Line of Business (LOB), Management, departments and/or teams to gather requirements/prioritize business and information needs by setting up and leading requirements meetings.
• Created cross-functional process flow diagrams that mapped both the OQC and SQC workflow.
• Identified and communicated risks and issues that could impact the project timeline.
• Identified gaps in current stated processes and made recommendations for improvements.

Confidential, Detroit, Michigan

Senior IVR Business Analyst

Responsibilities:

• Worked with business partners across multiple business functions with the State government vertical to align the IVR technology solutions with the business strategy.
• Communicated and collaborated with the business and with the IVR Information Technology staff to clarify business requirements, answer questions and resolve problems throughout a project.
• Collaborated across the enterprise in the planning, design, development, and implementation of voice technology solutions for the State of Michigan Unemployment Insurance Agency.
• Managed vendor relationships and reported on delivery timelines.
• Created call flow documentation to support the development and testing efforts for the CTI/IVR applications.
• Worked with the business, compliance, legal, information security and vendor partners on system design documents.
• Researched best practice in the areas of Interactive Voice Response (IVR) systems.
• Developed user acceptance test cases, execute test cases, and documented and communicated test results and provided a weekly status test report to the project management team.

Confidential, Detroit, MI

Senior IVR Business Analyst

Responsibilities:

• Analyzed, defined and documented project business and functional requirements for the Confidential IVR Certification and Claims Processing application.
• Developed systems specification requirements and call flow diagrams for the IVR certification and claims processing and application.
• Coordinated with vendors in turn to prepare and present the competitive IT solution to the client, also facilitating vendors including capability presentations.
• Supported the Project Management Team (PM) with solution implementation in an effort to ensure all project are completed according to the timelines outline in the project plan.
• Developed comprehensive test cases/test plan to test changes made to the application.
• Worked closely with the customer in discovery sessions and ongoing follow-up discussions to ensure clear and requirements was defined.

Confidential, Miamisburg, OH

Senior Business Analyst

Responsibilities:

• Worked with business clients to identify business requirements.
• Worked with key stakeholders in identifying gaps or inefficiencies in current business processes to comply with the Basel II Capital Accord requirements.
• Conferred with business unit management and staff by scoping business problems and analyzed processes, losses, and risk exposure.
• Identified operational risks, and determine if controls were and measured operational risks and performance.
• Lead a cross-functional team of junior business analyst in identifying, analyzing, and documenting business processes.
• Facilitated sessions with business partners to schedule and implement various application development projects.
• Worked with the Risk Control Governance team in identifying all key functions and risks within current business processes.

Confidential, Plymouth, Michigan

Project Manager/Strategist

Responsibilities:

• Performed, benchmarking, and qualitative surveying, in an effort to improve operational processes and increase the organizations bottom line.
• Evaluated the project requirements and allot the available resources among the individual elements of the project
• Conducted meetings with the team members, convey the project objectives, and schedule. Convey the individual goals and responsibilities to each.
• Ensured quality and timely delivery of critical path products and services
• Established and maintain quality metrics and guidelines.
• Created and presented case studies to CEO & Senior Strategists Director.
• Proactively address, mitigate and escalate issues and risks Manage status and executive reporting