SUMMARY:

• Sophisticated, results - driven information systems professional with a demonstrated ability to successfully lead business or technical initiatives.
• Blends a thorough understanding of analysis and technology methodologies with project management and effective business practices.
• Ensures strategic alignment of information resources with business priorities and comprehensive assessment and management of project scope, project risks, and requirements for the enterprise portfolio of projects.
• Exceptional interpersonal and communication skills support marketing of solutions to the executive team, customers and internal team.

PROFESSIONAL EXPERIENCE:

Project Manager/Business Analyst

Confidential

Responsibilities:

• My main goal at Confidential was to help their EDI department get caught up on a backlog of past due work. Additionally, helped to transition the EDI team to the JIRA tool to track not only issues but progress on work items in order to create a dashboard for senior leadership.
• As Project Manager, I was tasked with tracking projects from initiation to completion. Using MS Project as my main tool, I was tasked with updating personnel all the way up to the SVP I reported to, as well as department heads and fellow colleagues. I also coordinated transition from one group to another during the solution delivery cycle, as development, customer, and QA teams were all involved.
• As Business Analyst, I was tasked to run requirements meetings and create requirements documentation, as well as running review meetings with multiple departments.
• Used the following programs: JIRA for both issue as well as progress tracking, Project, Word, Excel, PowerPoint, OneNote, SharePoint, Visio

Business Analyst

Confidential

Responsibilities:

• As Business Analyst, my main role was to assist IGT with getting the Massachusetts State Lottery Commission (MSLC) on a newer version of their lottery software, which included migrating customer data as well as introducing new technology and functionality for the customer.
• As the analyst working on the move from an earlier version of proprietary software to a newer version of proprietary software, I was tasked with sitting down with several groups inside of the MSLC to understand their day-to-day operations; eliciting and maintaining business and end user requirements from several business units; creating job aids for end users across the company; creating wireframes for proposed solutions.
• Assisted MSLC with taking manual tasks and turning them into automated tasks through solution customization in the IGT solution tool.
• Delivered solution on time and in budget
• Used the following programs: Project, Word, Excel, PowerPoint, OneNote, SharePoint, Visio, SnagIt

Cybersecurity Business Analyst

Confidential

Responsibilities:

• As Cyber security Analyst, my main role was to assist the Confidential Enterprise Cyber Security (ECS) team with their functions, which includes moving from one solution to another as well as assisting with audit reviews by organizations such as the SEC.
• As the analyst on the move from Archer to Open Pages project, I was tasked with gathering, eliciting and maintaining business and end user requirements from several business units; creating job aids for end users across the company; creating wireframes for proposed solutions; creating test cases for QA and user testing as well as tracking results; creating communications as well as leading meetings to inform senior leadership of progress and status on project items; updating project plans; creating meeting agendas and minutes
• As the analyst for audit reviews, my role was to work with the ECS and other internal teams to prepare our defense of review questions, including: researching current laws and internal policies; creating audit documents; coordinating meetings with personnel all the way up to the Head of various teams (one step below the CEO and Chairman); delivering documentation to audit personnel- both internal and external.
• Assisted with creation of new business processes to keep Confidential financial business units in line with federal and state regulations while also keeping multiple business units in line with their needs
• Used the following programs: JIRA for both issue as well as progress tracking, Project, Word, Excel, PowerPoint, OneNote, SharePoint, Visio, Confluence, SnagIt, Archer, OpenPages.

Senior Business Analyst/Project Manager

Confidential

Responsibilities:

• As Senior Business Analyst, my main role is to gather requirements and track them for approval by the business owners. The main goal of the assignment is to redesign the client EDW and EDW rules. The project used the Agile method.
• Ran requirements sessions with key stakeholders to identify both overall high-level solution, and then very detail oriented points of the solution, using Visio, PowerPoint, Excel, and Word diagrams and documents.
• Created a formal internal and business review processes for the company to use for the requirement process
• As Project Manager, created a detailed project plan for all of my components for project, as well as providing weekly updates on progress.
• Provided meeting agendas and minutes to all meeting invitees, as well as online in the SharePoint site.
• Ran daily Scrum meetings to determine progress and obstacles in the project.
• Worked with the QA team to write use cases and review test cases to determine completeness and thoroughness.
• Coordinated releases and work between multiple internal and external IT teams
• Provided updates, both written and verbal, to internal and senior management on a daily, weekly, and monthly basis.
• Used the following Microsoft Office Suite items: Visio, Word, Excel, PowerPoint, OneNote, and Project.

Senior Business Analyst/Project Manager

Confidential

Responsibilities:

• As Senior Business Analyst, my main role is to gather requirements and track them on SharePoint for approval by the business owners. The main goal of the assignment is to redesign the client facing website.
• Ran requirements sessions with key stakeholders in multiple business units to identify both overall high-level solution, and then very detail oriented points of the solution, using Visio, PowerPoint, Excel, and Word diagrams and documents.
• Wrote requirements and helped create new business processes that went through both a formal internal and business review processes to make any changes required by the client.
• Provided wireframes for proposed system design
• Created a detailed project plan for all of my components for project, as well as providing weekly updates on progress.
• Provided meeting agendas and minutes to all meeting invitees, as well as online in the SharePoint site.
• Worked with the QA team to write use cases and review test cases to determine completeness and thoroughness.
• Provided updates, both written and verbal, to internal and senior management on a daily, weekly, and monthly basis.
• Worked with the mobile team to ensure portability of the application to mobile and tablet formats
• Used the following Microsoft Office Suite items: Visio, Word, Excel, PowerPoint, OneNote, and Project.

Senior Business Analyst/Interface Lead

Confidential, Quincy, MA

Responsibilities:

• As Senior Business Analyst, my main role is to gather requirements and track them in an interface control document (ICD) for approval by the business owners at the Commonwealth. The main goal of the assignment is to make the Commonwealth’s healthcare IT infrastructure and offerings to the public Affordable Care Act (ACA) compliant.
• Ran JAD sessions with key stakeholders across multiple business units to identify both overall high level solution, and then very detail oriented points of the solution, using Visio and Word wireframes, diagrams and documents.
• Wrote requirements and went through both a formal internal and state review process to make any changes required by the client.
• Worked with the State to determine priorities as well as assignees for work tracks and projects inside those work tracks.
• Provided meeting agendas and minutes to all meeting invitees, as well as online in the state designed and the CGI designed SharePoint sites.
• Worked with the QA team to write use cases and review test cases to determine completeness and thoroughness, both onsite and off-shore with our India group.
• Provided updates, both written and verbal, to internal and state senior management on a daily, weekly, and monthly basis.
• Used the following Microsoft Office Suite items: Visio, Word, Excel, PowerPoint, OneNote, and Project.

Senior Business Analyst/Project Manager

Confidential, Pawtucket, RI

Responsibilities:

• As Senior Business Analyst, my main role is to gather requirements and track them in a specification document for approval by the business owners as well as leadership. The main goal of the assignment is to enable a new gateway tool for the Group Leaders and Travel Agents to increase efficiency and functionality in their daily business, while consolidating to a single source for the information on their tours and allowing them to market to both existing and potential consumers.
• Ran meetings with each department to determine overall needs as well as any business process reengineering required, and then worked with PMO and third party vendor to prioritize needs through meetings using PowerPoint, Excel, and Visio documents and diagrams for brainstorming sessions.
• Working with both internal marketing team as well as leadership to test the capabilities of the new tool, and report defects in Test Track and carry them through to resolution.
• Provided weekly updates to both leadership and the business on project status for requirements and testing data both via email and in weekly meetings.
• Successfully sought and received approval for requirement changes through email and meetings with both on and offsite partners.
• As Project Manager, worked with the PMO to identify business requirements for the new website redesign project.

Senior Business Analyst

Confidential, Milwaukee, WI

Responsibilities:

• As Senior Business Analyst, my main role was to gather requirements for the business process reengineering and track them in a requirements traceability matrix for approval by the business owners as well as leadership. The main goal of the assignment is to enable a new licensing tool for the business to increase efficiency and functionality, while consolidating to a single source for the information.
• Worked with both internal business partners as well as external partners to identify needs for electronic files affected by the enablement of the new tool.
• Provided weekly updates to leadership on project status for requirements and testing data both via email and in meetings.
• Successfully sought and received approval for requirements through email, meetings, and online polling from team members to allow for the most interaction to meet several needs with both on and offsite partners internal and external.
• Ran meetings with each department to determine overall needs, then worked with PMO and third party vendor to prioritize needs through meetings using Word, PowerPoint, Excel, and Visio to create business models, documents, and diagrams for brainstorming sessions

Project Manager- Release Manager

Confidential, Milwaukee, WI

Responsibilities:

• As Delivery Lead manager, my main role is to create a work plan to get our project through plan, analyze, design, build, test, and deploy. The project goal was to add additional sales and marketing functionality for the MillerCoors PMO and several of its work units to increase efficiencies as well as provide new tools to realize new sales and marketing opportunities. Ultimately, the various departments would be able to communicate in a more efficient manner through these tools.
• Successfully working with several PMO teams (marketing, sales, etc) and team members to provide a revised budget to reduce cost as well as the expected timeline while merging another related project and incorporating those constraints, resources, and work items.
• Ran meetings with each department to determine any business process reengineering to fit goals of the project, then worked with PMO and third party vendor to prioritize needs through meetings using business models, PowerPoint, Excel, and Visio documents and diagrams for brainstorming sessions
• Working with several outside vendors- such as Teradata for our master data system, Salient for our reporting- to determine work order costs and negotiate service contracts and rates
• Successfully provide daily and weekly updates to our PMO leaders, operating committee, business partners, project team, and offshore personnel
• Successfully deliver resource plan updates to finance department to ensure maximum project savings and efficiency
• Successfully schedule meetings to discuss project direction, requirement building, solution design, resource planning, and project status progress
• Successfully created a roadmap for future stages and projects required in each.
• Successfully identified and merged key Marketing and Sales goals into the process for determining and ultimately purchasing a new CMS system.

Senior Business Analyst/Requirements Lead Project Manager

Confidential, Milwaukee, WI

Responsibilities:

• As Senior Business Analyst, my main role is to work with Beaver Dam Community Hospital personnel to assist with the redesign of their website
• Worked with identifying Beaver Dam SMEs for the project and leading requirements gathering meetings for both current and future state
• Successfully provided discussion decks for the Beaver Dam personnel requirements gathering meetings and review meetings with Tushaus management
• Successfully delivered documents before project due date which were approved by the overall project manager for company stage gating
• Successfully scheduled and led onsite meetings to ascertain Beaver Dam management personnel needs for the project.
• Successfully created a roadmap for future stages and projects required in each.
• Used Word, PowerPoint, Excel, and Visio to create documents, business models, and diagrams for brainstorming sessions

Senior Business Analyst/Project Requirements Lead Manager

Confidential, Milwaukee, WI

Responsibilities:

• As Requirements Lead manager, my main role is to design the Business Case requirements for a new project to roll out an electronic storage for field representatives and supervisors to support retrieval and workflow processes
• Worked with identifying home office SMEs for the project and leading requirements gathering meetings for both current and future state
• Worked with business units to determine system enhancements to allow individual agents track their claims in the system from submission, to final decision, to benefits paid on policies
• Successfully provided discussion decks for the requirements gathering meetings and other required meetings
• Successfully roadmap the project by defining deliverable due dates, working with six other PMs to ensure resources and timelines would not conflict, and tracking both positive progress and issues
• Successfully delivered documents before due date which were approved by the senior management board for continued project work
• Successfully scheduled and led field meetings to acquire field perspective of needs for any business process reengineering to meet goals of the project.
• Used Word, PowerPoint, Excel, and Visio to create documents, business models, and diagrams for brainstorming sessions

Project Manager/Compliance Officer

Confidential, Milwaukee, WI

Responsibilities:

• As project manager my main role was to install Confidential AutoPROCESS homegrown parking enforcement software for multiple cities and municipalities and train their users in the process and execution of the various platforms and applications. The project parameters were discussed with several key members within the organization, including the company CEO and COO to help determine the scope of the project, as well as IT and finance to update the risks as well as benefits associated with the project.
• Wrote various documentation for projects including a MS Project Gantt chart, business models, timelines for project deadlines and deliverables, QA test plans, PowerPoint presentations for the formal review process for the city officials, project charters to describe what the project entailed, SharePoint documentation to keep team members updated with all relevant data from daily status meetings as well as system issues, training materials for end users, and finance documentation to detail the costs and benefits associated with the project.
• Successfully planned and kept all projects under budget and implemented our system on time by working with various department heads to make sure the roadmaps for various projects was acceptable for all personnel both in house as well as for the clients
• Worked with outside vendors to determine work orders and negotiate service contracts and rates.
• Successfully provided updates via multiple formats with senior management, including the CEO/COO, directors, team members, and other internal and external clients.
• Successfully delivered documents before due date which were approved by the senior management board for continued project work
• As compliance officer, headed the National Change of Address ( Confidential ) Compliance initiative. Responsibilities included reviewing the national guidelines set forth by the US Government, creating design documentation for all required business process reengineering for our IT team to make the company compliant, and coordinating changes with our printing vendors to ensure that all mailings and requests done on Duncan’s behalf met said standards
• Provide QA testing and tracking via the Manage Engine tool for coding changes to all projects. Responsible for setting due dates for fix completion as well as tracking all progress of fixes.

Business Analyst

Confidential, Madison, WI

Responsibilities:

• As Business Analyst, my main role is to develop business cases for a new CRM tool- Salesforce.com- and determine the functionality to be worked on for the 2010 calendar year. The project parameters were discussed with several key members within the organization, including senior VP’s to help determine the scope of the project, as well as working with IT and finance to understand risk as well as benefits to doing the project. Wrote various documentation for projects, including Gantt charts and timelines for projects, PowerPoint presentations for the formal review process for the CUNA Mutual board, project charters to describe what the project entailed, SharePoint documentation to keep team members updated with all relevant data, and finance documentation to detail the costs and benefits associated with the project. Submitted proposals prior to due date.
• Worked with business units to determine system enhancements to allow claims system to track claims from submission to final decision.
• Successfully provided updates via multiple formats with senior management, including the senior VPs, directors, team members, and other internal clients.
• Successfully delivered documents before due dates outlined on project plan which were approved by the senior management board for continued project work.
• Provided QA testing and tracking via SharePoint for all issues with the new code.

Project Manager/Business Analyst

Confidential, Milwaukee, WI

Responsibilities:

• As Project Manager, the objective of the project was to propose a brand new component to the customer feedback system for the city of Milwaukee. The project was conceived, written, revised, reviewed, and presented under my direction with a few key personnel. Project was under budget and allowed us to increase revenue by 57% within one calendar quarter.
• As Business Analyst, wrote various documentation for projects, including business requirements for developers, business models, use cases, workflow diagrams, customer review and preview sessions, all team and customer communications, and handoff and kickoff meetings, as well as assisting Product Management in the decision making process for the best solutions to answer the true issue at hand
• Successfully provided a process improvement plan to add additional call volume capabilities to our customer support center. Sat with several call center agents, management, and other personnel over 7 weeks, devised deployment plan for changes to call queue flow, script changes, and work flow. Saw deployment of new code and work flow. End result was an increase of 28% additional calls taken in our first month and an increase of 37% work completed, decreasing a back log of work from just over 8 weeks to just under 4 weeks in that same month.
• Successfully provided updates via multiple formats with senior management, including the company CEO, team members, and external clients
• Provide QA testing and tracking via the Manage Engine tool for coding changes to all projects. Responsible for setting due dates for fix completion as well as tracking all progress of fixes.

Project Manager/Business Analyst/Compliance Analyst

Confidential, Milwaukee, WI

Responsibilities:

• As Project Manager, the objective of the project was to implement an External Interface reservation link between Confidential and Confidential (WDW)
• Successfully managed the EI link project comprised of 6 business management and business analyst resources on budget after the project was assigned to me while behind schedule
• Successfully managed the analysis and development team comprised of 3 business development and 5 business analyst resources onsite, as well as a team of developers and analysts offshore in India through the Bluestar Corporation. Also worked with those offshore resources to create the project plan to provide an on time work plan
• Efficiently facilitated the resolution of the technical and business process flow reengineering, and political issues inherent in such a large technology integration effort through international efforts
• Successfully managed and identified hardware configuration, software installation and configuration issues
• Efficiently coordinated installation and configuration of WDW with the Trisept Tandem system, including security single sign-on and multiple session sign on, and process flow improvement
• As Compliance Analyst, oversaw the Payment Card Industry (PCI) compliance project. Worked with our IT compliance officer to review and determine changes needed to our credit card practices. Assisted with the system design, as well as wrote design and training documentation for IT and users. Acted as the lead for the testing team and assisted testing to ensure that the changes met design documentation. Lastly, sat in on an independent federal auditor’s evaluation of our changes to ensure that they met federal regulations
• As BA, wrote various documentation for projects, including business requirements for developers, use cases, business models, workflow diagrams, wireframes, customer review and preview sessions, all team and customer communications, and handoff and kickoff meetings, as well as assisting the PMO in the decision making process for the best solutions to answer the true issue at hand
• Successfully provided updates via multiple formats with PMO and external clients
• Monitored 10 projects and personnel associated with those projects
• Managed testing, testing system (Test Director), testing documentation and follow up for known defects to various Trisept systems
• Trained new BA hires

Project Manager/Business Analyst

Confidential, Milwaukee, WI

Responsibilities:

• The objective of the project was to implement a Mazda Customer Direct (MCD) advertising program for Mazda dealers which allowed them to design multiple mailers to consumers based on their responses to inquiries for product information and then track the success of the mailers through a new charting system that broke down information via graphs, charts, tables, and reports
• Successfully managed the U.S. MCD project comprised of 5 technical and 4 business resources
• Efficiently managed procurement costs for the MCD project - more than $2 million
• Successfully wrote various documentation for projects, including MS Project plans, business requirements for developers, uses cases, business models, customer review and preview sessions, all team and customer communications, and handoff and kickoff meetings, and improved process flow to decrease work loads as well as implementation times
• Successfully QA tested MCD system with dealers during the pilot program and tracked all defects through to their resolution
• Successfully provided updates via multiple formats with senior management, team members, and external clients

Customer Care Supervisor/Business Analyst

Confidential, Madison, WI

Responsibilities:

• Successfully managed customer call center for in home technicians comprised of 25 employees to deal with customer issues with merchandise
• Successfully deployed brand new process for third party vendor buy back program to streamline reimbursement costs for faulty merchandise
• Administered employee monthly and yearly reviews for subordinates
• Successfully tracked metrics and adjusted goals based on monthly and yearly trends
• Successfully identified high-level and detailed business process flows in conjunction with business needs for in home technicians routes
• Successfully QA tested, wrote business requirements, test plans, and use cases, and work flow processes for brand new routing system for in home technicians to reduce fueling costs, waiting time for customers, and increase capacity for technicians
• Successfully scheduled employees and weekly schedules to meet center needs
• Assisted call center manager in hiring of employees

Project Manager/Business Analyst/Health Program Supervisor

Confidential, Orlando FL and Madison, WI

Responsibilities:

• As PM, the objective of the main project was to transition all data on the existing CRM database and transition it to a new database within HIPAA compliance. The new CRM system allowed sorting of information with more graphs, charts, tables, and reports while providing new security measures to ensure only personnel with authorized access could acquire information
• Successfully managed 3 Business Analysts and 3 technical resources to accurately develop and unit test document the requirements of the new HIPAA compliant database
• Efficiently managed the project plan design, testing, issue identification and resolution, and implementation of the new HIPAA database. As part of this, assisted with the design of the end user interface to ensure that the view met HIPAA federal guidelines. Wrote design documentation for the IT programming department, as well as the test plan and training documents for internal and external customers
• Successfully managed the phase out of three Wisconsin Medicaid Programs absorbed into one encompassing program, including final letters and payouts to providers, researching outstanding claims, and final fiscal statements and reports
• Successfully provided updates via multiple formats with senior management, team members, and external clients
• Efficiently facilitated the resolution of the technical, business, and political issues inherent in such a large technology integration effort
• Successfully managed and identified hardware configuration, software installation and configuration issues
• Worked with providers on processing claims and delivering payment or providing reasons for rejection. Worked with provider appeals on rejections and educating provider personnel on proper claim submissions.
• Worked with providers on rate reimbursement, as well as the state to determine fair and equitable rate reimbursement on a yearly review basis
• AS BA, successfully wrote various documentation for projects, including business requirements for developers, business models, use cases, workflow diagrams, CRM reporting, customer review and preview sessions, all team and customer communications, and handoff and kickoff meetings
• Managed QA testing, QA testing system, QA testing documentation and follow up for known defects to various EDS Wisconsin Department of Health systems
• As Supervisor, successfully scheduled employees and weekly schedules to meet center needs
• Administered employee monthly and yearly reviews for subordinates
• Successfully tracked metrics and adjusted goals based on monthly and yearly trends
• Significantly assisted EDS account manager in hiring of employees
• As Exhibit Coordinator, in charge of laying out the floor plans for daily presentations as well as special presentations for corporate and private clientele
• Successfully developed and maintained contacts with dealerships to keep vehicles repaired and ready for display while trading current display vehicles for new display vehicles seamlessly

Business Data Analyst

Confidential, Orlando, FL

Responsibilities:

• The objective of this project was to a brand new ride system at WDW sponsored by GM that used more computer power than a NASA space shuttle
• Successfully analyzed the product development process using Use Cases. This involved the documentation of 247 system use cases
• Efficiently researched and identified business, software, and hardware needs for the new system
• Successfully provided updates via multiple formats with senior management, team members, and external clients
• Efficiently facilitated the resolution of the technical, business, and political issues inherent in such a large technology integration effort
• Successfully wrote various documentation for projects, including business requirements for developers, use cases, workflow diagrams, customer review and preview sessions, all team and customer communications, and handoff and kickoff meetings

Trainer/Sales Representative

Confidential, Framingham, MA

Responsibilities:

• Successfully implemented a new national training program for new products introduced to the market
• Successfully designed seminar program with co-worker and senior attorney to inform clientele about new laws and products available in the long term care and health industry
• Efficiently delivered presentations to the general public regarding Bankers Life products and options for protecting assets
• Significant involvement with training new hires in techniques and Bankers Life policies and products
• Successfully researched claims to determine payment as well as potential areas of need for consumer